We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Nice hotel with excellent food” 4 of 5 stars
Review of Hotel Neige et Roc

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Hotel Neige et Roc
Ranked #22 of 52 Hotels in Morzine
Certificate of Excellence
Stavanger, Norway
1 review
“Nice hotel with excellent food”
4 of 5 stars Reviewed February 5, 2014

Hotel Neige et Roc is ideally located near the new "Les Prodains" express. The rooms were a little bit small, but clean and suitable for our 4 days stay. The staff was friendly and serviceminded and the food excellent. We would like to visit the hotel some other time.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Øyvind T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neigeroc, Responsable réception at Hotel Neige et Roc, responded to this review, March 30, 2014
Dear guest,

We thank you very much to share your opinion about your stay. It was also a pleasure for us to have you in our hotel. We sincerely hope to welcome you again really soon!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

142 reviews from our community

Traveler rating
    71
    43
    11
    7
    10
See reviews for
34
59
3
3
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Crawley, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 29, 2014

Ideally located and charming hotel with friendly staff. This was our second very enjoyable stay here. It's proximity to the new 'Les Prodains' express is ideal. The chalet is comfortable with excellent food. The rooms are on the small side (wouldn't want to be overweight having to negotiate the very small toilets) and the wi-fi although free was inconsistently available. It's not the cheapest accommodation around but you will enjoy your stay.

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank drbjw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neigeroc, Responsable réception at Hotel Neige et Roc, responded to this review, March 31, 2014
Thank you to share your opinion! It's a pleasure to read that you enjoy the food here! We also take note of your reviews, then we can improve our services. We are really happy to know that you will come back, and it will be a pleasure for us to welcome you again in the future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
israel
Level Contributor
68 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed January 23, 2014

The best advantage is the ski-in ski-out location. Very close to the gondola. The negative side of that location is that it is far from everywhere. To get to Morzine you need a bus and to get to Avoriaz you need the gondola. The rooms are really small. Much too small for a 4* hotel in the country side. The toilet is almost impossible to get in and managed with a closed door, and the bath is very small either. Breakfast is rich and tasty and the staff is friendly. There is a free wifi, however it is not stable and you have to reconnect yourself every few minutes. Given all that, 200 euro per night for a bed & breakfast was not good value for my money, and next time I will search for a better deal.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank omerdekel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 9, 2014

We went with some friends for a WE end of december in this really charming hotel (Authentic Chalet from beg of 1900's). Right in front of the new Avoriaz Telepherique, it is ideally placed. The rooms are nice and clean, the restaurant is really good and the employees are smiling and professional. The owners Sonia and Nicolas are extremely nice and full of passion and energy. Looking forward to spending another WE there soon.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Bertrand N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neigeroc, Responsable réception at Hotel Neige et Roc, responded to this review, March 31, 2014
We thank you very much for that comment. We feel really glad that you had a good stay with your friends. We hope to see you for another stay with us, and we will make sure to succeed again to please you during your holidays!

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 29, 2013 via mobile

Nice hotel with good facilities (sauna, swimming pool, ski room, heated boot rack, good wifi in bedrooms).

We ate in the restaurant once and food was very good. Continental breakfasts were nice but a hot dish would have been nice. The hotel isn't really in Morzine proper and there is not much within walking distance so you will need a car or taxi to get to the main part of Morzine (well worth visiting, lots of bars and restaurants)

The owners and staff are very friendly and welcoming.

Location is perfect. 2 mins walk to lift up to main Avoriaz ski area and you can ski back down to the hotel

Stayed December 2013
Helpful?
Thank Steven F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neigeroc, Responsable réception at Hotel Neige et Roc, responded to this review, March 31, 2014
Many thanks for sharing you opinion. The staff is always happy to welcome guest like you, and we will always try to make your holidays as best as possible. We hope to see you again in the future for another enjoyable stay.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed November 30, 2013

I recently made an error booking a stay at this property and management was quick to rectify the situation. Correspondence with management was swift and action was taken with immediate effect. Despite the error being totally on my part and the booking had non cancellation clauses, Nicolas and Sonia was extremely accommodating. I look forward to staying at this property next time we are planning a trip to the area.

Stayed December 2013, traveled with family
Helpful?
Thank WorldCosmonaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed November 24, 2013

What a shame that the mother that runs this hotel is so totally inflexible.
Breakfast will ONLY ever start at 08.00am (trust me we asked for sandwiches to take with us), so if you need to get up the mountain into Avoriaz for the start of ski school (09.00am), it's impossible to get there on time with cablecar and lifts.
We spent every morning scrabbling sandwiches together in the breakfast room for our children in sufficient time, which could have been easily solved had they been prepared to either prepare breakfast earlier (as most hotels / B & Bs in resort) or simply give us a packed breakfast to eat en route we may have felt less aggrieved.
I will never stay here again as a result, with or without children - a great shame, as the evening meals are actually excellent.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank SSpeake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neigeroc, Manager at Hotel Neige et Roc, responded to this review, November 29, 2013
Dear madam,
We thank you for reporting on Tripadvisor and we will be very glad to answer to your comment.
We own a small hotel and therefore have a tight relation with all our guests in order to meet all the possible requirements, we also take notes on the problems that we have to deal with and we did not register anything regarding the facts that you mentioned, we wonder why you come back to us with your complaint ONE YEAR after your stay at the Neige et Roc?
First of all shall we correct you on the point that breakfast is served from 7.30 to during school holidays ( and 8 non school holidays) the receptionist may not have given you this information, or you may not have read it in the information booklet displaid in our rooms.we apologise for that.
Secondly as we said we try to be very close to our guests in order to meet their requirements and the staff works hard and long hours to be at the disposal of our guests becaus the satisfaction of our guests is the most important. But it is true that in our hotel like in all hôtels over the world there is some timetables for meals, We are as much flexible as possible but you did not book an exclusiv individual service, did you?.
Shall we also remind you and all our future guests that the Neige et Roc has an ideal location at the bottom of Avoriaz cable car and it is only a few minutes trip; considering the fact that our guests have no concern for drinving to the lift, parking their cars and that the hotel is the closest one to the cable car, there is plenty of time to be on time for the 1st ski lesson of 9am. If by any chance this 1 hour and a half that you had for having a nice breakfast and for only 4 minutes cable car trip was not sufficient, why didn't you take the 2nd ski lesson at 11am. Or even better, your ski instructor would have been very glad to come to the hotel and take care of your children on a private lesson, this is very frequent and very convenient for parents and children also.
Finally we thank you also for giving us the opportunity by answering to your comment to remind you and to tell all our futur guests that The Neige et Roc has one of the best location for skiing in Avoriaz and will be from the 7th. of december this year even more convenient as the brand new 3S cable car will be ready to bring our guests on the slopes within 3 minutes only. Our parents' and children guests' will also have the pleasure to use the brand new Prodains skilift, facing our hotel.
We can also tell you madam, that we are very proud of beeing part of the "family plus" label which recognises our success in welcoming families with children. We are also very proud of beeing one of Avoriaz hotesl, Avoriaz beeing rewarded a few days ago in London, and for the second time, the award of the Best family ski resort for 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Morzine hotels
1.1 mi away
Hotel des Dromonts
Hotel des Dromonts
#2 of 3 in Avoriaz
4.5 of 5 stars 53 reviews
2.3 mi away
Hotel Les Cotes, Residence Loisirs et Chalets
2.5 mi away
Hotel La Bergerie
Hotel La Bergerie
#2 of 52 in Morzine
5.0 of 5 stars 174 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Hotel Les Prodains
Hotel Les Prodains
#32 of 52 in Morzine
4.5 of 5 stars 63 reviews
2.3 mi away
Hotel Le Dahu
Hotel Le Dahu
#5 of 52 in Morzine
4.5 of 5 stars 193 reviews
0.4 mi away
Hotel Les Lans
Hotel Les Lans
#11 of 52 in Morzine
4.5 of 5 stars 155 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Neige et Roc? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Neige et Roc

Property: Hotel Neige et Roc
Address: 2953 route des Ardoisieres | Pied du telepherique d'Avoriaz, 74110, Morzine, France
Location: France > Rhone-Alpes > Haute-Savoie > Morzine
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 52 Hotels in Morzine
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Neige et Roc 3*
Number of rooms: 30
Official Description (provided by the hotel):
The Hotel Neige et Roc is a charming and characterful chalet hotel located in Les Prodains, at the base of the Ardoisiere cliffs, half way between the ski resorts of Morzine and Avoriaz. The new Prodains Express ski lift is located just opposite the hotel, allowing our hotel guests to be on the pistes minutes after leaving their bedrooms. We offer dinner inclusive accommodation packages throughout the winter and summer seasons. Our bedrooms are a mixture of doubles, twins and family rooms, while our hotel restaurant is well regarded for it's use of locally sourced produce and delicious restaurant dishes. Many of our guests have been staying at the Hotel Neige et Roc for many years. They enjoy our high standards and our personal approach to guest care. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Hotel Neige et Roc reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing