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“good value and convenient”

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Best Western Marseille Airport
Ranked #1 of 14 Hotels in Vitrolles
Certificate of Excellence
Reviewed January 18, 2013

Really close to airport and shuttle service is great! Food is the restaurant was very good and staff friendly.
Rooms clean and tidy and good fast WiFi.
It is close to the airport so there is not much esle to do at night if you are by yourself ( you can't walk into town) .
It has got a really nice looking pool but it was too cold for me.
I would stay again

  • Stayed: January 2013, traveled on business
    • Value
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Thank AndyCStourbridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmrs13, Directeur général at Best Western Marseille Airport, responded to this reviewResponded January 27, 2013

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at sales@bwmrs.com.

Sincerely,

Olivier CARRUBBA / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (426)
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176 - 182 of 426 reviews

Reviewed December 8, 2012

i was there again last week. after following a TRipadvisor recommendation some time ago i went there again. i must say it is really a nice surprise for a (french) airport hotel. very friendly staff at reception, very clean and good rooms. extremely flexibel shuttle. also breakfast is reasonable. highly recommended. will come back.

Stayed: December 2012, traveled on business
1  Thank theoneandonlyArnold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmrs13, Responsable commercial at Best Western Marseille Airport, responded to this reviewResponded December 20, 2012

Dear Sir,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at sales@bwmrs.com.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,
Hélène Trujillo Santana
Rooms Division & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012

Like other reviews, this hotel offers reasonable value when you compare the local room rates of similar star hotels.

A real bonus is that it is also a few minutes’ walk from the terminal (out the front of the terminal, walk across the hire vehicles car park and then aim for the furthest right hand corner of the next car park and you come to a gate in the wire fence. Press the button and you can access in both directions- the hotel is immediately in front of you across a road).

The restaurant was fine, with a reasonable choice catering for a mix of prices and palettes. A beer is the usual silly price you seem to pay at airport hotels now a day’s though.

The staff were very pleasant and very accommodating in that I do not speak much French. They also offer a free shuttle bus service.

The room was okay, but it unfortunately smelt a bit musky on arrival – as though it had not been aired or used for some time. The room air conditioning also seemed to have a mind of its own, in that it would not cool the room, just pumping out warm air. Eventually I just gave up and opened the window, which eventually got rid of most of the tale odour. The bathroom was fine, with a good combined bath-shower and the bed was comfortable – the room was clean. There is also a free safe in the wardrobe and a mix of French, German and BBC and CNN news. The WI-FI is free and reasonably quick.

The rooms are a bit dated though, as is the general hotel, which has a very much 1980’s feel to it. For a night stay near to the airport though, it is perfectly okay though and would return – just to a different room.

  • Stayed: November 2012, traveled on business
    • Value
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1  Thank Fordy105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmrs13, Responsable commercial at Best Western Marseille Airport, responded to this reviewResponded December 20, 2012

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at sales@bwmrs.com.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Yours sincerely,
Hélène Trujillo Santana
Rooms Division & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012 via mobile

The hotel is very close to the airport. Shuttle service is great. The service is very good. For an airport hotel, this hotel has a reasonable good restaurant with a very good choice of menue. The value for money is good.

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank flying_dutchman_US
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmrs13, Responsable commercial at Best Western Marseille Airport, responded to this reviewResponded January 15, 2013

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at sales@bwmrs.com.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,

Hélène Trujillo Santana
Rooms Division & Sales Manager
BEST WESTERN Marseille Aeroport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2012

We'd decided to stay overnight rather than driving into the old part of Marseille. So glad we did - the restaurant was open until 2130 so we were able to have a meal (varied with home-cooked styles as well as 'fancy' restaurant-type dishes). Staff at both reception and restaurant were excellent. The room given to us smelled strongly of smoke - we called reception asking for another and initially were told sorry, no, they were full. Then the gentleman said he'd be able to swap us after all, and came up to where we were so we didn't have to go back to reception. Excellent service!

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Thank Ranipuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmrs13, Responsable commercial at Best Western Marseille Airport, responded to this reviewResponded December 20, 2012

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at sales@bwmrs.com.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Yours sincerely,
Hélène Trujillo Santana
Rooms Division & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2012

We stayed here our last night in France :( because of the location to the airport. We had a 7:00am flight home. The hotel was spotless, and a shuttle picked us up at the train station that evening and then transported us the next morning at 5:00am to the airport for no extra charge. Included in the price is breakfast, but it didn't start until 6:am. It is a great hotel to stay at being so close to the airport and the extras, like shuttle and breakfast make it will worth it!

  • Stayed: September 2012, traveled with friends
    • Value
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Thank cyndeej58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmrs13, Responsable commercial at Best Western Marseille Airport, responded to this reviewResponded December 20, 2012

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
For your information, the breakfast in the main restaurant room is served from 5:15 and from 6:00 in your room.

If I can be of assistance in the future, please don't hesitate to contact me at sales@bwmrs.com.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,

Hélène Trujillo Santana
Rooms Division & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012

Great room. Very good dining room. Very good service. Lovely open lobby several storeys high. Well decorated. Quiet even if across from the Marignanne airport.
Free shuttle to/from airport (on demand).

Room Tip: Take a south facing room...
  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mikekiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmrs13, Responsable commercial at Best Western Marseille Airport, responded to this reviewResponded December 20, 2012

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at sales@bwmrs.com.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,

Hélène Trujillo Santana
Rooms Division & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Marseille Airport

Address: | Rond Point de l'Aéroport, 13127 Vitrolles, France (Formerly BEST WESTERN Marseille Aeroport)
Location: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Vitrolles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Vitrolles
Price Range: $94 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Marseille Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located in the very heart of the Marseille-Provence Airport in Marignane, the BEST WESTERN Hotel is the preferred place to combine business and leisure. Ideally located near all main economic centres (Marseille, Aix-en-Provence, Vitrolles/Marignane, Berre/Fos), our property will also allow you to take advantage of all majors sites available in Provence (sea coast, Cezanne's landscapes, Luberon,...) ... more   less 
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Also Known As:
Best Western Marseille Aeroport Hotel Vitrolles
Best Western Hotel Vitrolles
Best Western Vitrolles
Vitrolles Best Western
Best Western Marseille Airport France/Vitrolles

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