Was really looking forward to staying here overnight after a very early 5 a.m. start from Uk and long drive with 3 children in the back of the car. I had booked our room 8 months earlier and had emailed the week before to reconfirm our expected arrival time. When we did arrive, we were shown to our room and the lady opened the window and pointed to what looked like a lovely open area in front of the church outside our window and explained in French that there was going to be a lovely festival that evening. I thought this sounded nice although felt mildly concerned about what time it might end. However, as it was a Thrusday and v much the centre of town, I expected it would be over by midnight or so. How wrong I was............... half two in the morning and the incredibly loud, thumping music (v average covers of current hits).... even providing ear plugs to the kids didn't prevent two of them crying through lack of sleep................. it all stopped at half two in the morning (it was RIGHT outside our room - huge stage, flashung lights, huge amplifiers) but then there was a further hour of noise as the stage and portable loos etc were all dismantled.
I totally accept that this did not take place through the owner's fault! However, I am v concerned that, even though I emailed just one week before to re-confirm our booking and I poiinted out that we would have had a 12 hour drive and would therefore be pretty tired, no one bothered to notify me. I could, with a week's notice, have found a place out of town which, although lacking any character, would at least have enable us to get a decent night's sleep and be safe to continue driving. Also, as a result of this fiesta, the parking was completely closed and we weren't notified of this either - therefore had a slightly stressful drive around the edges of the town to find somewhere safe to leave a car v much loaded up with bags.
The owner, the next morning, when I said I wasn't happy ( I have never asked for a refund from a hotel before!), agreed to me paying just half the cost of the room which I do appreciate. As I say, I totally accept that it wasn't their fault but I do believe they had plenty of opportunity to let me know by either mobile or email beforehand and that that would have been a fair thing for them to have done in the circumstances. I would not have chosen this hotel for an overnight stop on a very long road trip if I had known about the concert.
It was a very beautiful looking hotel, in a very central town location with lots of atmosphere and character which, ordinarily, I would think was fantastic. Just a real shame to start day two of our holliday even more tired than at the end of day one!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Evoline ltd so you can book your Le Pavillon Saint Martin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Arcantis Hotel Souillac