We were very disappointed with this hotel. We stayed on points on the outward journey and breakfast was included. We had a superior room overlooking the garden which was quite good on points. The dinner menu was very limited and one of those main courses wasn't available. (How difficult is it to buy chicken?). Having sat outside for dinner, on wooden slatted seats for over two hours, we were quite relieved when it came to an end!
There is an annexe in the garden and on our outward journey this was filled with oriental travellers on a bus tour. No problem with this - no noise and they had gone quite early.
Breakfast was disappointing. There was some matter in a heated container which, from a distance, vaguely resembled scrambled egg but tasted more like tapioca. When I asked for some bread for the toaster it was suggested that I should cut a crusty roll in half and toast that!
Our return journey was rather different. As we pulled up in the car park some rather large loudspeakers were being unloaded and taken in to the annexe. The tables were all set for a wedding reception. At 11.00pm the very loud music started but then abated. We closed the shutters and windows and wore our earplugs; we drifted off to sleep. At 1.30am we were woken up by very, very loud music along with a thump, thump from the bass. It was intolerable. I telephoned reception to complain and, after a difficult conversation (mainly due to the language barrier) the noise subsided. We then had great difficulty in getting back to sleep and had no more than a couple of hours. When we checked out (we had not taken breakfast, based on past experience) we complained about the noise and asked why we were not offered a quieter room on check-in and the young woman on reception agreed that we should have been. She offered us a free breakfast by way of compensation but we declined; we had eaten in our room.
I completed a Best Western feedback form and received a standard reply which, no doubt, would have been identical if I had complained about the quality of the water, the colour of the wallpaper or the cleanliness of the carpet! I responded by email and suggested that they might be a little more focussed if I did a review on Trip Advisor and they responded by saying that I was trying to blackmail them and that, in effect, weddings were a nice earner.
I responded once more and posed the questions a) could we not have been told in advance about the wedding or b) been offered a quieter room? I have received no further response from the hotel.
They have achieved something - our stay was memorable and we have decided not to use the Best Western chain in France any more. We clearly cannot trust them to provide quality, comfortable stays in their hotels.
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- Also Known As:
- Escurial Hotel Joue Les Tours