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“Convenient Location”

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Sorell Hotel Aarauerhof
Ranked #2 of 7 Hotels in Aarau
Reviewed February 17, 2014

This hotel is very clean, the spa is great, especially when on business it gives you something to do in the evening. The breakfast was great only continental but not problems.
Only thing is there is no coffee and tea making facilities. Overall I would recommend staying in this hotel I am due back there tomorrow again on business, so I will review again when I get back to see if there are any changes.

  • Stayed: November 2013, traveled on business
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Thank dolphinwatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 - 45 of 162 reviews

Reviewed January 23, 2014

I would have wanted a room facing the bus/metro station, however I was granted a room with a view facing the street nd opposite an office bld. hotel was very good in all. experience was very good. keep on good work.

Room Tip: Nice cosy rooms with a good atmosphere of Swiss hospitality
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  • Stayed: January 2014, traveled on business
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Thank Varant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie H, Manager at Sorell Hotel Aarauerhof, responded to this reviewResponded April 8, 2014

Dear Mr Varant,

many thanks for taking the time to give us some feedback.
We are very happy that you had an enjoyable stay in Aarau.

We hope that you will continue to recommend us, and we thank you kindly.
It would be a pleasure to welcome you soon in one of our Sorell Hotels.

Kind regards,

Melanie Holdener
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

Very good hotel at bus and train station. We had a room just above bus station and I was awoken few times by church bells. I did not hear buses. It has a free wi-fi, HD television and room is clean very comfortable, with a bath tub. Breakfast was average and staff was polite.

  • Stayed: January 2014, traveled as a couple
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Thank Jadranko D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie H, Manager at Sorell Hotel Aarauerhof, responded to this reviewResponded April 8, 2014

Dear Mr Stravagante1981,

many thanks for your feedback regarding your stay in Sorell Hotel Aarauerhof.
We are glad to hear that you were satisfied with our service.

We look forward to welcoming you again as our guest soon.

Kind regards

Melanie Holdener
General Manager

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Reviewed December 19, 2013

A very comfortable hotel, really good restaurant and very nice people working there. Perfect location near the train station and the city center! Very happy with the hotel in general. Maybe they sould have more kinds of beer at the restaurant they only have one.

  • Stayed: December 2013
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Thank Elsa2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie H, Manager at Sorell Hotel Aarauerhof, responded to this reviewResponded April 8, 2014

Dear Ms Elsa2020,

we would like to thank you for the good comments that we were able to receive.
We are very glad to hear that you had an enjoyable stay in our hotel.

We hope that you will continue to recommend us, and we thank you kindly.

We are looking forward to welcome you again in Aarau.

Kind regards

Melanie Holdener
General Manager

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Reviewed October 16, 2013

The hotel is located next to the train station, which is very convenient. The rooms were clean and tidy. The hotel is expensive but you pay for the great location, otherwise nothing special. Breakfast is average, don't expect full English breakfast.

  • Stayed: April 2013, traveled on business
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Thank ZOOULINELA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie H, Manager at Sorell Hotel Aarauerhof, responded to this reviewResponded January 14, 2014

Dear Zoouilenela,

We would like to thank you for the good comments that we were able to receive.
We are very glad to hear that you had an enjoyable stay.
We hope that you will continue to recommend us, and we thank you kindly.

Kind regards

Melanie Holdener
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

Nothing special, but convenient. right next to the train and bus station and Aarau is only small so its all very walk-able.
Breakfast is very good, but the rooms are pretty small, dated, and 'stuffy' with little natural 'air'.
the toilet design is also very strange as the toilet seat doesn't stay up, if you are male or female ... very bizarre.
Therefore its 'ok', and nothing more really. oh, and free wifi :-)

  • Stayed: September 2013, traveled on business
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Thank Stuart D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie H, Manager at Sorell Hotel Aarauerhof, responded to this reviewResponded January 14, 2014

Dear StuartD,

many thanks for your feedback.
We are glad to hear that you were satisfied with our breakfast.
We are doing our outmost to continually improve our service. Your feedback helps us to check standards and to adapt these if need be.

We look forward to welcoming you again as our guest soon.

Kind regards,

Melanie Holdener
General Manager

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Reviewed August 9, 2013

A business trip took me to the (otherwise lovely) town of Aarau. The agency suggested this hotel, only a footstep away from the railway station. In winter I assume that to be a great advantage. The hotel is very obviously built in the 1960s, and the lobby has had an upgrade and looks modern. The rooms however do not. Also, modern amenities such as air conditioning are not present, which for the price of that hotel is quite annoying. Opening the window did work, although I ended up with the handle in my hands. At that stage, the vicinity of a rather busy mainline railroad became a minor hassle, although fortunately I did bring earplugs. The hotel only has the rather atypical Swiss electricity plugs, and there were no converters. There's another way I discovered the electrical system probably has not been updated much since 1968: when I tried tried to turn of the light over the desk, I probably woke up the entire hotel with my screaming as I burnt my thumb so badly on the metal fitting when grasping the switch. This resulted in a blister that took a week to disappear and kept me awake all night.
Outside that, the food is nice, and so are the staff, but I think this place is up for some investment to bring it in the 21st century.

Room Tip: Whatever, don't take the side of the station and the railroad.
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  • Stayed: August 2013, traveled on business
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Thank Milliped99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie H, Manager at Sorell Hotel Aarauerhof, responded to this reviewResponded October 1, 2013

Dear Miliped99,

many thanks for taking the time to give some feedback.

We are sorry that you were not satisfied with your stay in our hotel. Unfortunately we have no airconditioning in our hotel rooms, only a central cooling system. The temperature of nearly 35-36 degrees made it not easy for cooling down during this summer. We have taken your concern into consideration and we will try to find a solution for this issue in the future.

Regarding your window handle, we are sorry that we did not explain the usage very well. It is normal that it turns of because it is only an emergency opener for the window.

We like to apologize that you hurt yourselve with the switch, we have already taken adjustments regarding this case.

It would be nice if we could prove ourselves during your next visit and to show that we can be better than the last time.

Please contact me directly during your next visit to our hotel.
Kind regards

Melanie Holdener
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sorell Hotel Aarauerhof

Address: Bahnhofplatz 2, Aarau 5000, Switzerland (Formerly Konferenz- & Seminarhotel Aarauerhof)
Location: Switzerland > Canton of Aargau > Aarau
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #2 of 7 Hotels in Aarau
Price Range: $149 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sorell Hotel Aarauerhof 3*
Number of rooms: 81
Official Description (provided by the hotel):
A warm welcome to Sorell Hotel AarauerhofThe Sorell Hotel Aarauerhof is a popular conference and seminar hotel. As well as enjoying elegantly furnished business rooms, the hotel also offers exceptionally large rooms with professional, technical infrastructure ensuring a reliable service. The modern gastronomy concept and the new wellness and spa oasis provide a perfect finishing touch to the offers in the Sorell Hotel Aarauerhof.Aarau lies in the heart of Switzerland. Our hotel has a central position, directly next to the main station and is easily reached both by car and train ... more   less 
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Also Known As:
Best Western Aarau
Aarau Best Western

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