The traveller's tips on TripAdvisor suggest that you book a room in the main, not the coach house annexe, building so I did. Upon arrival I was directed to the coach house, I queried this but was told my room had been "misallocated" as there was a wedding on. Customer service was peremptory and mechanical, there was no recognition of my disappointment and the apology was disinterested and frankly dismissive. The coach house is internally devoid of character and the rooms are small and poorly equipped. No tea and coffee making facilities unless you ask for them and no iron and ironing board. Dated bathroom. Very little privacy.
The main building is different: characterful and very old. Unfortunately I didn't get to see any of the bedrooms.
There certainly was a wedding on. It overwhelmed the place. Those guests not at the wedding reception who wanted to eat were parked in a room which I assume is not the main dining room. It was OK but lacked atmosphere. The food was OK but very overpriced and the menu is inaccurate: it doesn't include things on the menu that end up on your plate so do ask the staff. I had vanilla ice cream with my dessert, I didn't ask for it and didn't want it; with a hot dessert in a hot bowl it quickly inundates the dessert which is annoying. The restaurant staff were helpful but a "discretionary" service charge is added to the hotel bill on checkout. DO NOT do this: guests should have the option of paying service charge when they are in the restaurant. No-one really feels like demanding their account is adjusted on checkout with a queue behind them.
Reasonable variety at breakfast although be aware that if you book inclusive of breakfast it's only the full English or the continental that are included. the al a carte items, which are far more interesting, are extra.
I was asked at checkout if I'd enjoyed my stay. I commented that I was disappointed with the room allocation and my disappointment was ignored (again). I queried whether the rooms in the coach house were cheaper than these in the main building; I was told they weren't. They damn well should be as they are poor value for the money.
Another potentially very good hotel falling short as a consequence of a disregard for customer service. No effort was made to compensate for the "misallocated" room, I was made to feel like a nuisance for raising it as a problem. There are plenty of better hotels in Oxford and the surrounding area.
- Official Description (provided by the hotel):
- Set in 12 tranquil acres of Oxfordshire countryside on the edge of the Cotswolds, The Manor is the quintessential country house with award-winning cuisine, stunning bedrooms, outdoor swimming pool, tennis courts, meeting rooms and roaring fires. The Manor experience offers the perfect environment for an idyllic leisure break, a family stay, a business visit, as well as a variety of events, celebrations, weddings, private parties, residential meetings or team building. Located just 2 miles from Junction 9 of the M40 off the A34, close to Bicester Village and Blenheim Palace, discover your very own Oxfordshire escape. ... more less
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- Also Known As:
- Weston Manor Hotel Weston On The Green
- Weston Manor Oxford
- Weston Manor Hotel Oxford
- The Manor Weston On The Green, Oxfordshire, UK