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Holiday Inn Express & Suites Austin - Sunset Valley
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Reviews (163)
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Reviewed April 8, 2013

We stayed there for 3 days this April. It is in a convenient location, with Ample parking and easy access to 290/71, although it is a few miles from downtown. The rooms are standard HI-X quality and size, so no surprises either good or bad there. The hotel amenities are also fairly standard, but the breakfast buffet is a bit lacking, and there is no onsite restaurant, so plan to eat elsewhere. The kids loved the pool, but did notice there were no towels poolside, so plan on having dripping wet children running through the halls. All in all if I were staying for more than a couple of days, I would look elsewhere.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank Captain_Road_Trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this reviewResponded July 10, 2013

Dear Captain_Road_Trip,

Thank you for staying with us and providing us with your valuable feedback. I am pleased you liked the location of our hotel. I apologize for any inconvenience the room conditions may have caused you. Your feedback is very important to us as this assists us in continually improving the facilities we offer to our guests. Once again many thanks for your feedback and we look forward to welcoming you back in the near future.

Sincerely,

Janice A
Case Manager
IHGCare

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Reviewed February 19, 2013

I called and asked all the questions we normally do but this time I learned my lesson!
1. Yes they have a pool but it's outside and not heated.
2. Yes they have a fitness room but it's closed for now.
3. They do not have laundry facilities & had no idea where the closest laundry mat was-thank you google.
4. They do not have shuttle service so if you don't drive be prepared for cab service, (you can not safely walk anywhere from the hotel because of it's location)
5. It would have been nice to know they were undergoing extensive renovations.
Next time we come to Austin we will NOT be staying here.
(The few staff we did encounter were nice but in no way made any effort to help any of our situations)

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
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1  Thank Kc8qzc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this reviewResponded March 9, 2013

Dear Kc8qzc,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2013

We plugged the hotel's address into 3 different GPS devices, and none of them could take us there. We drove up and down and under and up and down and back around at least five times and we not only could we not find it, we couldn't see it.

We were on the 1 and then on 290 and then 360 and then the services roads and in the u-turn lanes and back up a different service road and down onto the highway and exiting and down another service road etc. It took us a solid hour of driving up and turning around and coming back to spot it. One of the problems is that the sign for the hotel is tiny, thin blue lettering up near the roof. Some architect probably thought it was very smart looking, but when you're driving the MOPAC at 70 mph and the service roads at 65 you want to find a big holiday inn sign.

The hotel is standard. It's fine. But I'd never stay there again. Well, I couldn't stay there again. I still don't understand how to get there.

Room Tip: Go to LaQuinta. It's much easier to locate.
Stayed: February 2013, traveled on business
Thank I_Notice_Everything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this reviewResponded July 15, 2013

Dear I_Notice_Everything,

Thank you for your review of our hotel regarding your stay. You feedback is very important to us as this is our primary source in improving guest services.

I deeply regret that you didn't find our location to be convenient and sorry to hear that you had a hard time finding us. Please accept our sincerest apologies for any inconvenience and dissatisfaction this has caused you.

Rest assured that your comments will be reviewed by the hotel's management team and will be used to reconsider improvements. We all hope that you will still give us the chance to welcome you back and allow us to redeem your faith in our hotel.

Sincerely,

Dhan M
Case Manager
IHGCare

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Reviewed January 25, 2013

The hotel in undergoing a major renovation, however the staff goes way out of their way to make sure your stay is perfect. Kimberly at the front desk is great. Usually a front desk person is just filling a spot. Kimberly is bright, cheerful and so willing to please. Much kudos to her and this hotel.

  • Stayed: January 2013, traveled as a couple
    • Value
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Thank jackc1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

Very bad air conditioning, (I stay in HIE for good air conditioning) touchy toilet (took forever to fill), and so, so beds. Also very isolated (could not see sign until right on top of it) with no security. Construction everywhere. Unfriendly staff. I hope they get more resturants (for breakfast) or businesses around them as the only plus was it was close to my son's home.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Debi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this reviewResponded February 5, 2013

Dear Debi G,

Thank you for your stay and leaving us a review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are pleased you liked the convenient location of our hotel. We are sorry sorry you were not fully satisfied with the room accommodation and for any inconvenience caused you during your stay. I appreciate your feedback as this is our best resource for improving our hotel and services to our guests. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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