We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor Management”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn St. Louis SW Route 66
Ranked #2 of 3 Hotels in Sunset Hills
GreenLeadersGold level
st louis
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Poor Management”
Reviewed March 29, 2010

I was not impressed with the hotel or the Viking Lounge (Generations). I observed the Hotel manager/owner was argumentive, intimidating, verbally abusive to a female customer and her party in the Viking Lounge (Generations). He grabbed her arm on several occasions, pushed her, and used profanity to this customer and her party. When she left several approximately 10 other customers left with her. I would not recommend this establishment, hotel or lounge to anyone. There is serious problems with the Hotel manager/owner and his staff. I have found out that this owner has had prior confrontations with customers. I would not recommend this establishment.

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank bcsoccergrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarice01, Manager at Holiday Inn St. Louis SW Route 66, responded to this review, August 6, 2010
The correct info is, this former customer tried to sneak in the bar and not pay a cover charge. The same customer would complain about drinks that were served to her, that they didn't have enough alcohol in the drink.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

292 reviews from our community

Traveler rating
    55
    86
    88
    29
    34
See reviews for
99
50
14
70
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
St. Louis
Level 4 Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 29, 2010

I ran my second convention at the Holiday Inn Southwest-Viking Conference Center in November 2009. My first was in March 2008. Their level of service and overall willingness to work with conventions and conferences is absolutely unparalleled. Unfortunately, the space does not rent cheaply, and the main events room is too small for some of our groups, so I can't afford to hold every event here.

Toni was my sales & catering rep this time. She is very nice. Last year I worked with Mark who has since left the hotel. Toni had regular meetings with us and always called me back quickly when she wasn't in. Once, when I went a couple of months without talking to her, she called me to see if I needed to meet. During the convention, she was at the hotel most of the time, seeing what else she could do for us. That's the general attitude of the staff there, a willingness to do anything to make your event work.

This event was one with a rather weird subject, but the hotel staff worked with me to make sure that our group was treated respectfully even though we weren't your usual wedding or business conference. The manager even participated in some of our events!

The hotel is conveniently located at the intersection of many major roads in St. Louis. It has a big parking lot and lots of rooms. The layout of the convention area itself is consolidated and easy to navigate. The rooms are all proportioned well for conventions up to 700 people. We once had 1500 in there, but that was a mess. I'd recommend keeping your group under 1000 and preferably in the 400-700 range at this hotel. The concourse is what makes conventions there so great. It's like having your own convention lobby, and you can put tables down the hall for extra vendor space.

The rooms themselves are comfortable but a little small. They aren't tiny by any means, though.

The suites have a nice couch in them and make good hospitality or party rooms. This hotel is open to room parties as long as you tell them what you intend to do.

Best parts: great staff willing to work with us on everything, very beautiful pool, lots of free parking, separate entrances for convention area and restaurant/bar

Improvements the hotel could make: a better business center would be nice. If they put in a second computer and got newer monitors, it would make the business center more welcoming.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wraithofmusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 28, 2009

My family and I checked out in the morning. After leaving the motel my ten year old son told me that he left his wallet in the room. I phoned immediately and asked the staff to retrieve the wallet. We returned within 15 minutes of departing. I walked in and was handed the wallet. All of the money was missing ($30). I expressed my concern with management that it appeared that their staff was potentially at fault. They were dismissive and insulting. Stay at your own risk.

Stayed April 2009, traveled with family
Helpful?
1 Thank Bralil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nzammito, Revenue Manager at Holiday Inn St. Louis SW Route 66, responded to this review, December 30, 2009
While we appreciate the comments expressed in this review and strive to provide the safest and most secure facilities for our valued guests we cannot be held responsible for lost or missing property. We offer safe deposit boxes at no charge for use by our guests to secure their valuables. This is standard policy in the hotel industry. This incident was investigated more than once and no evidence of missing money was ever discovered.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Sunset Hills hotels

Minnesota
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 28, 2009

Hey for $54.00 (Hotwire) it's a great value. Good bed, clean room, OK breakfast (aren't they all about the same in these types of hotels). Stopped for just one night.

  • Stayed November 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seadog57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NORTHWEST CHICAGOLAND
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 3, 2009

Won this room on Priceline name your own price for $45 plus tax and fees, so the place was great for the price. I had just stayed at a really crappy place in rural Missouri before coming here for a few nights, so this place looked really good to me. Staff was helpful and friendly. My room was clean, no smells, nice bed, nice pillows, small coffee pot in room. Old small elevators.
I stayed 2 weeks in this motel 25 years ago and never had any problems then either. It was just Viking Lodge back then, not a Holiday Inn.
They advertise a nice breakfast, but it is not free. The location is great. It's about halfway between Six Flags and Downtown St. Louis just off I-44. Nice area with lots of shopping and good food nearby, 24 hour steak and shake next door. Lion's Choice across street can't be beat

  • Stayed August 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MIDWESTMOVER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evanston, Illinois
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 25, 2009

We stayed overnight at this hotel, about 15 minutes southwest of St. Louis. The rooms were clean and tidy. The bathrooms were nice, a bit small, but they were nice nonetheless. It was a busy lobby in the afternoon, but it was well managed. A nice place to escape the downtown area of St. Louis but close enough to keep the city atmosphere. A nice suburban hotel.
The only complaint I have is that air conditioning unit in our room was loud, and it kicked on and off constantly throughout the night no matter the setting we had it on.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stumperman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waalwijk, The Netherlands
Level 4 Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 10, 2009

Stayed here for one night. Booked through priceline for $44 ex tax, which is just ok for the hotel. Wouldn't want to stay here more than a night. Hotel needs some updating. Had a problem with the toilet in my room, was quickly given another room, A Target and a Wallmart are 2 minutes drive from the hotel. There are some chain restaurants within walking distance. Fitness looks old and tired but does the job. Hotel has both indoor and outdoor pool. Wifi worked well throughout the hotel and is complimentary.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stijnec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Sunset Hills
0.3 mi away
Days Inn ST. Louis Lindbergh Boulevard
0.5 mi away
Best Western Kirkwood Inn
0.1 mi away
Hampton Inn St. Louis/Sunset Hills
Show Prices
Show Prices
Show Prices
6.8 mi away
Best Western St. Louis Inn
Best Western St. Louis Inn
#1 of 1 in Tesson Ferry
803 reviews
5.8 mi away
Hampton Inn & Suites St. Louis/South I-55
5.0 mi away
Holiday Inn St. Louis - South County Center
Show Prices
Show Prices
Show Prices

Been to Holiday Inn St. Louis SW Route 66? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn St. Louis SW Route 66

Property: Holiday Inn St. Louis SW Route 66
Address: 10709 Watson Rd, Sunset Hills, Saint Louis, MO 63127-1005
Phone Number:
Location: United States > Missouri > Saint Louis > Sunset Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Sunset Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn St. Louis SW Route 66 3*
Number of rooms: 213
Official Description (provided by the hotel):
Nestled in suburban St. Louis County, the Holiday Inn SW - Route 66 features 213 stylish and finely appointed newly renovated guest rooms, fitness center, whirlpool as well as indoor and outdoor pools. On property we have the T-Bird Cafe for breakfast & Twisted Tree for lunch and dinner or in-room dining. Surrounded by over thirty dining options available within short 3 mile radius you can satisfy any palate. We are pleased to offer complimentary WiFi & parking for your convenience. Guests that didn't arrive by car but want to explore the city, we offer Avis car rental on property. Our central location positioned at the intersections of Highway I-44 and I-270 offers an ideal location no matter what brings you to St. Louis. Sports fans take in a game at Busch Stadium home to eleven time World Series Champions, the St. Louis Cardinals. Adventurers visit the tallest man made monument in the US, the Gateway Arch soaring into the sky at an impressive 630 feet. Thrill seekers gear up for massive roller coasters at Six flags over Mid America & then cool down at Hurricane Harbor. Little explorers enjoy a full day of hands-on learning, creativity, experimentation & interactive play at the Magic House located just up the street. Nearby corporations include Liberty Mutual, ADP, Maritz, Lutheran Church Missouri Synod & General Electric. Whatever brings you to St. Louis you will find your tranquil home away from home in the center of it all at the Holiday Inn SW - Route 66. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Booking.com, Hotels.com, Priceline, Orbitz, Travelocity, Hotwire, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Holiday Inn St. Louis SW Route 66 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn St. Louis - Southwest (Viking) Hotel Sunset Hills
Holiday Inn Saint Louis
Saint Louis Holiday Inn
Holiday Inn Viking
Holiday Inn St. Louis SW Route 66 Saint Louis, MO - Sunset Hills

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing