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“Very Clean Place to Stay, Very Friendly Staff”

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Holiday Inn St. Louis SW Route 66
Ranked #2 of 3 Hotels in Sunset Hills
GreenLeadersGold level
Reviewed February 9, 2013

This hotel was very nice. The staff were all very friendly and went out of their way to accomodate us. The rooms were clean and the beds were comfortable to sleep in. It was also very quiet. It is in a nice location where you felt safe and easy to get to food places and shopping. They are in the process of remodeling but didn't effect us except our room had one of the hard to regulate heater systems so had problems sleeping, but they are replacing these. The pool and hot tub were also nice. My only complaint would be no free breakfast and the restaurant that service breakfast was a little expensive so we went elsewhere. I would stay here again especially for the service by the employees that I received.

Room Tip: We had a room that was on the lower level which was close to the door, swimming area, and easy parki...
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  • Stayed: February 2013, traveled with family
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Thank skbkjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickeah, Front Office Manager at Holiday Inn St. Louis SW Route 66, responded to this reviewResponded February 12, 2013

Thank you for choosing Holiday Inn Route 66. We pride ourselves on customer service! Im delighted to know our staff exceeded your expectations. Thank you for noticing our efforts and taking the time to compliment us. We look forward seenig you on your to your next visit to St. Louis.

Thank you,
MIckea Hicks

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227 - 233 of 305 reviews

Reviewed January 12, 2013

My husband and I were traveling from Michigan to Arizona after the holidays. We were tired and had been on the road all day. We usually trust the name Holiday Inn for quality. NOT THIS HOTEL!! We could barely get our luggage into the hotel with the aweful refvolving door that has no room to transfer luggage into the lobby. The room was down a maze of hallways that smelled of smoke. Problems with the key opening the door. After about the 5th attempt, the door finally opende. The door had NO deadbolt and had a gap all around that a Mac truck could have driven through. The door rattled and was not secure at all. It was on a busy street and we were jolted out of bed very early with pounding on our room wall due to remodeling. It had no frige or microwave. Outdated looking room with dirty looking carpeting. Bed was clean looking and comfortable. We went down to the lobby for breakfast. Well, no free, hot breakfast at a regular Holiday Inn. They had an on site cafe that served breakfast, but very expensive for a basic breakfast. We should have gone to Dennys, which was down the road. I could not get the key to work to go in and get our luggage upon check out. My husband even went down to the dest to have the key reset, and it still did not work. A sub contractor on the site, had to open our door to get our luggage to check out. This aweful room without breakfast included, cost about $145 total for one night. I could have stayed in a much better hotel for that much money. Don't stay here if you want quality.

  • Stayed: January 2013, traveled as a couple
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1  Thank BamaKathy1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mickeah, Front Office Manager at Holiday Inn St. Louis SW Route 66, responded to this reviewResponded January 27, 2013

Thank your for stay and review of our property. Please accept my sincere apologies for failing to provide the service and product we pride ourselves on during your stay. Our new owners and management see your comments as an opportunity for us to improve our hotel. I hope you will give us the opportunity to provide you with vastly improved experience on your next visit to St. Louis.


At Your Service,
MIckea Hicks
Front Office Manager

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Reviewed December 29, 2012

The most important thing to me is that I feel safe and the room is clean, this hotel was both. They are in the process of remodeling, which it needs, the staff were all very friendly.The bedding was clean and crisp, the shower was a bit worn but clean. If you want to save money and cleanliness and safety are important to you, this is a great place to stay.

  • Stayed: December 2012, traveled solo
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Thank Lynn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2012

I am from this area of St. Louis, so when I come back to visit, it is most convenient to stay near family. But even if that were not the case, I can see the advantages to staying here: it is very clean, safe, and central to many area attractions, with easy access to highways. The property is well-maintained and the staff were very friendly.

  • Stayed: November 2012, traveled solo
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Thank BoogieWoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

The lobby greets you with smoke. We booked 2 queen beds. We walked in the room to find 2 double beds. We called the front desk who stated they were queen - NO WAY! We were tired with 3 kids and a dog and thought we could deal with it. We put our 3 kids in one double and my husband and I in the other. These beds were so uncomfortable - springs in my back, bulges - did not get any sleep and I am pregnant. My daughter fell off the bed because she was cramed in the bed with her brothers. I did not think the room was dirty, old looking but not necessarily dirty. Then came breakfast. My husband took the kids down to the "buffet" and guess what no buffet that morning. Guess what - we immediately checked out and did not keep our 2nd night reservation.

Room Tip: Go anywhere but here if you have a family.
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  • Stayed: November 2012, traveled with family
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1  Thank CLM6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn St. Louis SW Route 66, responded to this reviewResponded December 10, 2012

Dear CLM6,

Thank you for your feedback of our hotel. I am glad to know that you found our location suitable for your needs. Please accept my sincerest apology if you found our bed accommodations uncomfortable for your family. Your review will be used to consider improvements needed and I hope that you can give us a chance at a latter time to show you what we have done.

Once again, many thanks for your feedback.

Sincerely,

Pam G.
Case Manager
IHGCare

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Reviewed October 16, 2012

We booked through Hotwire and received a very good value. The gentleman at the front desk was so pleasant and accommodating. After we were almost all checked in, my husband asked for a room where we could see our car, and he cheerfully changed our room. The room was clean and comfortable. Newspaper at the door in the morning, coffee and tea in the lobby. The lady at the front desk said they were renovating the hotel and it will be completed by early 2013. The room we had was not one of the renovated ones, but it was fine. We were only there long enough to sleep and shower, so did not get to check out pool, fitness room, etc.

  • Stayed: October 2012, traveled as a couple
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Thank tcbsparkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

I booked through Priceline and normally I am happy with the ratings that Priceline uses but this time I was extremely disappointed. The room was just ok but when u went downstairs the first floor hallway was smoky and the carpet was taped together. Went into the pool area and the indoor pool was ice cold. The hot tub was dirty and stunk. It smelled so bad we didn't take the kids back down. I as extremely disappointed. Started researching other sites for future booking.

  • Stayed: October 2012
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1  Thank Jonomac25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn St. Louis SW Route 66

Address: 10709 Watson Rd, Sunset Hills, Saint Louis, MO 63127-1005
Phone Number:
Location: United States > Missouri > Saint Louis > Sunset Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Sunset Hills
Price Range: $98 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn St. Louis SW Route 66 3*
Number of rooms: 213
Official Description (provided by the hotel):
Nestled in suburban St. Louis County, the Holiday Inn SW-Route 66 features 213 stylish and finely appointed guest rooms, fitness center, whirlpool as well as indoor and outdoor pools. On property we have the T-Bird Cafe for breakfast & Twisted Tree for lunch and dinner. Surrounded by over thirty dining options available within 3 mile radius you can satisfy any palate. We are pleased to offer complimentary WiFi & parking. Our central location positioned at the intersections of Highway I-44 and I-270 offers an ideal location. Sports fans take in a game at Busch Stadium, home to the St. Louis Cardinals. The Gateway Arch soars an impressive 630 ft. Thrill seekers gear up for roller coasters at Six Flags & then cool down at Hurricane Harbor. Little explorers enjoy a full day at the Magic House located just up the street. Whatever brings you to St. Louis you will find your tranquil home away from home in the center of it all at the Holiday Inn SW - Route 66. ... more   less 
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Also Known As:
Holiday Inn St. Louis - Southwest (Viking) Hotel Sunset Hills
Holiday Inn Saint Louis
Saint Louis Holiday Inn
Holiday Inn Viking
Holiday Inn St. Louis SW Route 66 Saint Louis, MO - Sunset Hills

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