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Quality Inn Santa Nella
Ranked #2 of 5 Hotels in Santa Nella
Reviewed August 1, 2013

Nice enough from the outside, check in was smooth and staff friendly. Had some errands to run so I got back late, turned the bed down and it looked like the sheets had been slept on they were stained and looked dirty. it was late and the hotel was full so I just slept on top of the bed.
other than that the room was clean. the continental breakfast was great with a huge assortment of both hot and cold items,

  • Stayed: July 2013, traveled on business
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1  Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Quality Inn Santa Nella, responded to this reviewResponded August 17, 2013

Dear James H,

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Please accept our apologies for the oversight of our housekeeping team. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us and we hope that we can better serve you next time.

Sincerely,

Connie D
Case Manager
IHGCare

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164 - 170 of 292 reviews

Reviewed July 24, 2013

Day 2 of our road trip & Santa Nella seems to be a regular stop for us on this route. We usually stay elsewhere but decided to change it up this time.
Easy check in. Gift of bottled water, chips & granola bars for priority club members. The parking is dark & isolated. The place was clean. The pool was above average size & had good lighting. The beds were not very comfortable. The AC unit was noisy & had to run all night to sleep comfortably. Really good breakfast with ham omelettes, biscuits, cinnamon rolls, bananas, yogurt, oatmeal & cereal. Sadly the coffee was not good.

  • Stayed: July 2013, traveled with family
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1  Thank sabbysguide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Quality Inn Santa Nella, responded to this reviewResponded August 9, 2013

Dear sabbysguide,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We are delighted to read you enjoyed the breakfast and found our hotel clean. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments regarding the room amenities and we will use these to monitor and improve the quality of product we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviewed July 19, 2013

if you have to stay in this area, this is a great place to do so. yes, there is a bit of a cow smell outside, but that would be at any of the hotels in the area, and it's not even that bad. our room was 87. for two people/king bed/downstairs, and that included tax. the room was very nice, firm comfortable bed with soft high-quality bedding. the air conditioner was cool and quiet. we had a big screen flat tv with plenty of channels. the swimming pool was large and inviting with outdoor lounging area. it was big enough to actually swim to exercise and leave enough pool for the younger folks to have fun in. the next morning we ate the hot breakfast provided by the hotel. it was great. we ate: biscuits, sausage, eggs, AND cinnamon rolls. they also had fruit, bagel, pancakes, along with cereal and yogurt. ---- split pea anderson's is right across the street, and if you've never been to this place, you should go once at least for the cultural reference of it. --- for such a non-great part of california, this is a good value and an exceptional place to stay. it really felt like a vacation there. :)

  • Stayed: July 2013, traveled as a couple
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2  Thank margo b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2013

This place surprised us! Very clean, comfortable beds. Newer bathroom surfaces. Very nice front office staff.
The free breakfast was actually pretty good. Hard boiles eggs, pancakes, yogurt, pastries, juice, milk, breads, some fruit.
We paid $77 with military discount for 4 of us. Definitely a good deal.

  • Stayed: July 2013, traveled with family
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1  Thank Jeri O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

Outside doors - noisy. All rooms face pool. Elevator to 2nd floor. Good A/C & additional overhead fan. Refrigerator, coffee maker. Handicapped room - lots of grab bars in bathroom & tub. No room to get around with wheel chair. Did have blinking light on door for hearing impaired. No computer table or chair. Hear every footstep overhead - creaking, groaning. Standard HIE breakfast. Clean. Comfortable bed. NO convenient plugs for computer or cell phone recharger.

  • Stayed: June 2013, traveled as a couple
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1  Thank Lecats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Quality Inn Santa Nella, responded to this reviewResponded July 15, 2013

Dear Lecats,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the inconvenience the condition of your room may have caused. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviewed June 20, 2013

We spent a night with kids and did not really like it. It is motel style place, not very clean, and old.
The pool is nice, breakfast was Ok. I would not recommend to stay here with family - Ok, to spend a night if you do not have any other options.

Room Tip: If you just continue a few miles on I-5 towards SF, you'll find another Holiday Inn much better...
See more room tips
  • Stayed: June 2013, traveled with family
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3  Thank NHL_Ducks_Fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Quality Inn Santa Nella, responded to this reviewResponded July 5, 2013

Dear NHL_Ducks_Fan,

Thank you for taking the time to write your review following your recent stay. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

This motel is intended for overnight stays by travelers using nearby Interstate 5. It has clean accommodations to refresh motorists on their way to final destinations. An outdoor pool, spa and an exercise room complement room facilities. A refrigerator in the room supplements an ice machine in the corridor. Wi-fi and cable TV are provided with chairs and a table. Business travelers, however, may be disappointed by the absence of a desk in the room and by a limited business center in the lobby.

A buffet breakfast at the motel, parking close to the room, and nearby access to the highway allow for efficient traveling with minimal delay. There are a number of restaurants within walking distance or a short drive from the motel.

  • Stayed: May 2013, traveled as a couple
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Thank Zafss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Quality Inn Santa Nella, responded to this reviewResponded July 3, 2013

Dear Zafss,

Thank you for your stay with us and for leaving a review. We are always happy to review the words from our guests as it helps us gain a clear understanding of where we shine and where we might improve. We regret any dissatisfaction with the amenities and business center but were pleased with your high scores for Cleanliness, Sleep Quality, and Value. We will constantly strive to provide an unparalleled experience and your comments will help us with that goal.

Thank you again for your feedback. We hope to have the honor of serving you again in the future.

Sincerely,

Adrian D.
Case Manager
IHGCare

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Additional Information about Quality Inn Santa Nella

Address: 28976 Plaza Dr, Santa Nella, CA 95322-9767 (Formerly Holiday Inn Express Santa Nella)
Phone Number:
Location: United States > California > Santa Nella
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Santa Nella
Price Range: $83 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Santa Nella 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Santa Nella Hotel Santa Nella
Holiday Inn Express Gustine
Holiday Inn Gustine
Gustine Holiday Inn

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