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“Wedding Reception”
Review of The Moorings Hotel

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The Moorings Hotel
Ranked #1 of 1 Hotels in Banavie
Certificate of Excellence
Scotland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wedding Reception”
Reviewed June 30, 2007

I would like to thank the staff of the Moorings Hotel hugely for the whole experience on the occasion of our daughter 'and son-in-law's wedding reception.

From the initial contact a year before the wedding right through to the event we were always treated most courteously, and the little extra requests which made the day special were always taken on board.

On the day itself, the entire event was very well dealt with by most pleasant staff, without exception. Certainly they helped to add to the pleasure of the occasion.

The quality of the food was the source of many favourable comments from wedding guests, as was the quality of the venue.

Again, I want to thank ALL of the staff who in any way played a part in it.

  • Liked — n/a
  • Disliked — n/a
  • Stayed June 2007
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank vivaldi2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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664 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
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English first
scotland
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 28, 2007

good food, room was lovely with nice view and the majority of the staff were very eager to assist. young man in restaurant - the manager i believe - was most helpfull and knowledgeable and answered all of the questions we had about out tour of scotland. only person letting the place down a bit was the surley (to say the least) receptionist. felt like we were being pains by asking to check in, the same when checking out.

  • Liked — food was great
  • Disliked — welcome and reception
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank bushbaby7709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland UK
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 27, 2007

Attended wedding, advised that rate would be 80 Pounds Sterling. However when we checked out we were advised that the rate was 150 pounds as we "were in a Superior Room" and not a Standard Room ! It would have been nice if we had been advised at check in. Attitude of receptionists and management was unbelievable, no apology just a shrug of the shoulders and a dismissive stance. It was like they were doing us a favour by letting us stay in their Hotel.

This Hotel is not worth 80 pounds a night never mind 150 pounds. Be warned !

  • Stayed May 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank EKMACD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neptuneFortWilliam, Manager at The Moorings Hotel, responded to this review, June 28, 2007
Through our countless meetings /conversations with the Wedding organiser, she was advised that on account of the day chosen for her wedding falling on a bank holiday weekend, there would only be a set number of rooms available on our greatly reduced wedding rate.

The organiser was also well informed that there would be no discounts made on our superior rooms for this date.

This information was not relayed from the wedding organiser to her guests, hence the annoyance of these guests upon check out.




Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Level Contributor
160 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 411 helpful votes
Reviewed December 18, 2006

We stayed at the moorings for one night on the way to gairloch. It was in August this year but by skimming recent reviews I wonder if I missed something?
I found the hotel bland and average at best.
The bar was quite small and seemed that you were 'packed in', we payed cash for the drinks and found we had been charged again when we checked out.
Our room was small but met our needs. We had 'dripping noise' central heating pipes which got on your nerves when trying to go to sleep, like a loud tap dripping.
Our breakfast looked good when it arrived after a wait of over 40 minutes, we did ask on two occasions if it was coming sometime soon.
There was several young girls waiting on, it was amusing how they worked. One would take almost 10 minutes to clear half a table the others would take one item away at a time from a table, they kept taking one thing at a time and plodding to kitchen and back again, not heard of trays I think. Another would stand scanning the room but not really taking anything in. One older guy seemed to all the graft, by the time we waited for our breakfasts we did not feel like eating it. I have to say though the waitresses were smiling throughout!
The location is good but I would never stop again, way overpriced and that corporate naff feel. Staff friendly but they were left to their own devices, maybe training issues? who knows but not what you would expect from a hotel.

  • Stayed November 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Daisy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 8, 2006

From the initial check-in procedure to leaving everythingwent very well at The Moorings . Reasonable room and bathroom size , thou our Bathroom had a rather noisy extractor fan , with good extra touches , like Cotton wool and Buds along with Shampoo , Shower cap etc
Good food in the Bar e.g. Salsa Chicken , Steaks etc and friendly staff . Quite basic Beer selection thou with only the usual Lagers and one "ale" available and all served very cold .
Background music rather cheesy ( 70's + 80's hits ) rather than something more suitable in the evening and morning for Breakfast .
When we returned home the Hotel contaced us to say we had left an item in the room which they duly posted onto us !
Nice location next to the locks but not within walking distance
to anything else .
Excellant !

  • Liked — Overall quality
  • Disliked — background music !
  • Stayed October 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Tc+Ac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 4, 2006

Used the meeting room facilities at this hotel on 3 October. Fantastic large room with beautiful views and first class staff. Nothing was too much trouble and would definitely recommend using this hotel. In fact, we wish we had stayed there too!

  • Stayed October 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank lynn_edin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brockenhurst, United Kingdom
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 29, 2006

Right next to the locks known as Neptune's Staircase is a nice little hotel with a lot of character.

The staff was very friendly and check-in was easy. After finishing the formalities, we were led to our room. This was a good thing, as finding your way around the hotel can be a bit tricky, and getting to our room meant going up one staircase, down another one, and up a third one. This may be an issue of you have problems walking or have heavy baggage (they have no lifts).

Our room was very comfortable and had a view of the locks. Nice and large bathroom as well.

The restaurant is excellent, for breakfast as well as for dinner.

This has, without any doubt, been the best hotel I have used for quite some time.

The only thing I missed from this hotel was internet access.

  • Liked — Friendly service and a hotel with atmosphere
  • Disliked — No internet access, many stairs
  • Tips/Secrets — Travel lightly
  • Stayed September 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jfallesen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Moorings Hotel

Property: The Moorings Hotel
Address: Fort William, Banavie, Fort William PH33 7LY, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William > Banavie
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Banavie
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Moorings Hotel 4*
Number of rooms: 27
Official Description (provided by the hotel):
The Moorings lies alongside the Caledonian Canal at the famous Neptune's Staircase. One of Fort William's finest establishments, The Moorings offers excellent cuisine and service. With splendid panoramic views of Ben Nevis and Aonach Mor, Moorings Hotel offers comfort and modern facilities. Here, you will receive a warm Highland welcome from friendly staff. The Moorings offers award-winning cuisine in Neptune's Restaurant, using fine Scottish produce, including west coast seafood and Highland game. Bar meals are available in the less formal Upper Deck Lounge Bar, where a range of malt whiskies may be sampled. In the summer, the Mariners Cellar Bar features a nautical theme. The refurbished bedrooms have every modern luxury. The Moorings is an excellent base for touring the romantic West Highlands. We offer all of our guests a complimentary round of golf at Fort William Golf Course and free use of our Fitness Suite. ... more   less 
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Also Known As:
Moorings Hotel Fort William

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