Let me preface the review with some back info. My friend works for a party that deals with this hotel on a regular basis. This was acknowledged from the onset at the CS desk. Even so, one of the ladies at the front desk (assume it was the owner) would not accept my friends valid discount (he was told upon booking there would be no issue.) Being a few hours from home, we decided to eat the difference and stay. Since we arrived before the 3 pm check- in .. were told to come back and that a room was already being held for us. Keep in mind, we inquired twice on this matter.
We returned after our engagement around 8 pm to find out we had the last room in the hotel facing the highway. Our reservation requested a quiet area. Upon inquiring on the promised room from earlier, the cs woman, Pinky, stated there was no such request. To make matters worse, the rate was twice the amount quoted from earlier in the day and nothing could be done without manager approval. At this point we decided to just go home. Being our cancellation was not within 24 hours, we paid for the night. The next morning, our bank balance reflected an amount TRIPLE the rate. I immediately called the hotel and was told Pat (the manager) would deal with our issue. Pat called back and reversed the charge on our debit card to the agreed amount. The following day, there was ANOTHER charge to our card reflecting the triple amount as before. When I called to speak to Pat, she was never around (conveniently) and avoided my calls. I spoke briefly to the owner, who upon hearing my complaint stated the inflated charge was to cover any incidentals. Incidentals?? We never stepped into the room! Even so, the hotel is mediocre at best with no real incidentals to speak .. unless you count the pay per view movies (which I'm not sure they offer) and long distance calls. For the amount they charged, I'd have to watch every pay per view movie three times over and call Europe. After speaking with the owner for about 3 minutes, she HUNG UP on me. Granted I was irritated whilst speaking with her but not at all rude or condescending.
It took repeated calls to the hotel and a call to my bank to have this settled. In using my debit instead of our credit card, we had to wait for the charge to post before the bank could reverse the charge. After 3 days it posted, with another couple days for the hotel to credit the amount owed. Can only imagine how this scenario would impact one with limited funds in their account. Not only that, but this is how they treat people who do business with their hotel on a regular basis. Cringe to think how others are treated.
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- Also Known As:
- Best Western Apache Junction
- Apache Junction Best Western