Lovely looking cottage, inside and out, but there were a few issues. There was a lack of WiFi and phone signal (obviously not to the fault of the owner, but would have been good to know in advance), therefore this made it very difficult to communicate with the rest of our group etc., being listed as a "luxury cottage" WiFi would seem to be a standard. The property is also listed as sleeping 6, however it should be stated that it only fits 4 adults and 2 children, as the bunk beds were too small for anyone over around 5'4". In addition, the lounge only seated 4 on the chairs and sofas provided, 5 at a push. There were also a couple of simple items that seemed to be missing that would have been expected, for example; soap in bathrooms/kitchen, information about bins/recycling and general information of the local area e.g. pubs, restaurants and places to go. The information provided in the text message from the owner was limited. One last point of advice to anyone booking this property is that the postcode provided may take you outside of an MOD site, you need only go back across that road and follow on down through to the 20mph zone in Penally to find the property.
Crown cottage is a pretty property in the heart of Penally village, always well maintained and clean for the money paid. Not much in Penally just a pub across the way from the cottage but we went into Tenby most days to make the most if the beach. The only issue would be there's no garden just a small yard area. Always find the owner very accommodating as we book direct with her, would recommend will go back.
Perfect location, peaceful surroundings and a lovely holiday. Would recommend wifi installed so that we can easily check weather forecast etc or emails, but that was the only small downside. Everything else was amazing and extremely clean on arrival. Location perfect with views of Caldey Island and a beautiful beach nearby. Will definitely be returning.
Listing just a few of the problems:
Gas hob ignition unit not working. Had to light with matches. Not even a proper gas lighter provided.
Smoke alarm had been removed with just the fixing plate left on the ceiling.
Stair carpet not fitted properly and was a significant trip hazard.
Sofa legs collapsed on first evening. Had clearly previously been broken out of their fittings and somebody had tried to push them back with a bodged repair, only for it to fail for the next unsuspecting guest.
Toy chest had a heavy lid with supporting catches which were broken. If fell on child, could have caused serious injury.
Shower fitting broken and had to be taped up.
Rusty saucepans with loose handle which had to be fixed before they could even be used.
Inside of windows thick with years of grease and grime.
Centre of main double bed supported on 2 blocks of wood.
AND LOTS MORE!
Apparantly the owner lives away and the cleaning and maintenance had been entrusted to a local company. Clearly they had not done their job and it was obvious that nobody had inspected the premises as many of these problems were immediately obvious.
Sykes (the holiday lettings agency) were so horrified that they moved us out into another property immediately on safety grounds and gave us £100 compensation after we returned home. I cannot thank them enough for the incredible service they provided (on a Sunday morning!) to move us (4 adults and 2 children) and I accept that these issues were not their fault. I would not hesitate to book with them again but a lot needs to be done to this cottage before it is fit to be let again.
Lovely holiday let we have stayed hear on many occasions....well equiped....tastefully furnised. ...car parking available and central location....would recommend
The cottage is ideal for families, and it is well furnished and decorated in all rooms, but on arrival we found that in the kitchen the cooker was unsuitable for use by its not having been thoroughly cleaned out, the fridge had fungus in it, the floor was dirty and sticky. All bathrooms were in need of a good clean particularly behind the washbasin and w.c. and fungus was visible in both bathrooms. After complaining to the owner a cleaner arrived and carried out the necessary cleaning to the cooker etc, and the bathrooms.
It is a shame that the cottage was not cleaned to an acceptable standard considering the overall quality of the property.
If the property is cleaned to a satisfactory standard we would recommend this cottage to friends and family.
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