We were 11, including 4 older kids (9-13 years old). We arrived at 7:30pm and we left the restaurant around 11pm. That waiting time should be enough to understand the low rating. The service was really slow, staff with very unhappy faces or perhaps they were tired. It took more than an hour just to get our salads. I asked them twice to please bring the food for the kids, which they did around 9:30pm. Our food arrived around 10pm. The food was so wonderful that we tried to forget the long waiting time. Other tables were served promptly, not ours. By the time we finished our food, the restaurant was empty. My guess is that having the tip included as part of big groups is not always a good idea. They take for granted they will get it and that lowered the quality of the provided service. The chef's special was excellent but the waiting time did not contributed to a pleasant visit. Our bill was $100 per person, including kids, do the math!.
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