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“Fabulous resort for families.”

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RACV Royal Pines Resort
Ranked #1 of 1 Hotels in Benowa
Certificate of Excellence
GreenLeadersPlatinum level
Brisbane, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Fabulous resort for families.”
Reviewed January 23, 2013

Fabulous resort. Great value for money. Stayed three nights with four and six year old. Booked on wotif.com as it was cheap. Pleasently surprised by standard. Lots to do. Pool was a highlight, with towels provided and great poolside bar and cafe. Room very clean and nicely decorated. Food in restaurants high standard. All staff we encountered were friendly and helpful. Gym fitted out very nicley and super clean. Room service very affordable, great option with young kids. Will be back!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank visitorAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review, February 5, 2013
Dear VisitorAB

Thanks so much for your review of RACV Royal Pines Resort - the resort does provide a huge variety of things to do for families and it sounds like your kids used many of the facilities and services available. Loved your comment about all staff being friendly and helpful - that is what it is all about!
Kind Regards
John Morris
General Manager
RACV Queensland Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,036 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (325)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Brisbane
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 23, 2013

Royal Pines is well worth a visit. It has easy access/parking and a good variety of activities (golf/tennis/swimming/playgrounds/segways) and eating options/restaurants (formal restaurants & casual snacks). Prices are quite reasonable. We tried the executive package this time which included access to the top floor executive lounge (free drinks, finger food and a great atmosphere).
A few negatives include slow lifts (waited over 30 minutes for lifts during peak periods of use), TVs are old and slow with no screen displayed program menu, no shops in or near the resort (can't buy simple items such as milk/biscuits/magazines etc).
Over-all Royal Pines is well worth a visit.

Room Tip: Higher floors have great views but be prepared for longer wait times for lifts.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrisbaneGoodlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review, February 5, 2013
Dear brisbane Goodlife

The Executive Lounge that you tried on your most recent visit has been welcomed by our guests. As you experienced - a great location, amazing views and breakfast and evening drinks and canapes - a winning combination
Our lifts are currently getting a full facelift and refit, with the first of four guest lifts completed last Friday. They look absolutely amazing but unfortunately during the fit out period there can be some delays as one lift is out of use for the fit out.
I note that you enjoyed our Segways on your last visit - they are a lot of fun and have been very popular with our guests.
Kind regards
John Morris
General Manager
RACV Queensland Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 23, 2013

Very nice place to with complete family or couple. has an awesome golf court surrounding it, unfortunately I do not play golf. service, rooms, food, every thing is very nice. Early breakfast or late dinner on the restaurant on the top floor is simply superb. would definitely suggest for a romantic dinner at this place,. this place gets A+ from my side.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maruthi_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review, February 5, 2013
Dear Maruthi_s

Thanks for the A+ - a great mark! Our rooftop restaurant Videre, is definitely a good recommendation for a romantic dinner. Set on the 21st floor with views over the strip it has arguably the best views on the Gold Coast. Our new chef Sean Chambers is also making some culinary waves with his fresh and oh-so-delicious food.
We look forward to welcoming you back!
regards
John Morris
General Manager
RACV Queensland Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 20, 2013

We stayed just one night, but we had a fantastic time. Arrived late afternoon after a day at Whitewater World. The pool was perfect - the kids really enjoyed themselves on the slides while the parents enjoyed a drink on a sun lounger. All the staff we interacted with were excellent. The pizza is good, which you can have 'take away' by the pool.

The playground and jumping pillow topped off an perfect stay. All great value if you're a motor club member too.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OzziePoms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review, January 21, 2013
Dear OzziePoms

Thanks for your review - the pool is a great way to cool off after a hard days sightseeing and, after one of the Theme parks a relatively quiet sanctuary!. The pool slides are always popular and amuse the kids for hours giving you the perfect opportunity for a relaxing drink..... I will pass on your comments to the staff - positive guest comments are always a lift to their day
Thanks again!
Regards
John Morris
General Manager
RACV Queensland Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
136 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed January 18, 2013

I only stayed for one night but what a pleasant surprise. On arrival were met with a very friendly receptionist. Place looked beautiful. My room was beautiful with a lovely view over the golf course. I had buffet breakfast which was great. Its a little hidden gem

  • Stayed January 2013, traveled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kodySydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review, January 21, 2013
Dear KodySydney
It is a shame that you could only stay for one night but hopefully your positive experience was such that we will have you back again....
The views from our rooms are great (as you mentioned) - one of the advantages of the location is that there are no large buildings nearby so the view is clear in all directions.
Thanks for the great review!
Regards
John Morris
General Manager
RACV Queensland Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 18, 2013 via mobile

We had never stayed in a auto club resort before , booked this hotel while driving up from Sydney. I felt lucky that we did. Been GC a few times mostly stayed in beach front places. Staying this resort is good change for us to be away from the busy town centre..

Location is great, easy access (with car) to theme parks, beach and town.
Room is modern, clean and spacious. We had a 2 double bed room which accommodated 2 adults and 2 little kids with ease.
Restaurants are great. We were impressed by the Japanese restaurant and the seafood buffet .
The resort is family oriented with loans of playground for kids and adults. They can even look after your kids while you dine.

Recommended for family travellers.

Stayed January 2013, traveled with family
Helpful?
Thank raymandoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review, January 21, 2013
Dear Raymandoo

Nice to have you stay with us and delighted that you decided to try us. Interestingly feedback I often get from guests or socially is the misconception that the resort is only for RACV members when in fact it is available to all auto club members in all states ...RACQ, NRMA etc etc

The location is a real plus as you point out...and one of the advantages of the resort is that when it was built, bigger rooms were the fashion so that the rooms are quite generous in size....

We hope to have the opportunity to welcome you and your family back in the future

Kind Regards
John Morris
General Manager
RACV Queensland Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney Australia
Level Contributor
72 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 16, 2013

We stayed here for a week in January 2013.
Loaction: Resort is situated about 10-15min drive to Surfers Paradise, which was good for us because we don't like the hussle and bussle.
Checkin: Was smooth and pleasant.
Room: We were allocated a room as per what i had booked. We did have a maintenance issue with the room on day one, so we were moved to a new room one floor down but better. They did start charging me a new higher rate, but was fixed when i bought it to their attention. The rooms are quite nice, however the baths are a little old. We had two double beds which were fine for 2 adults and 2 kids. Our view was overlooking the kids jumping pillow and playground with views of the coast.
Resort: The resort itself is beautifully maintained. The report is HUGE, with golf course and great swimming pool area.
A few highlights: The GOLF!!! It was great, and can highly reccommend. And again the pool area with water slides for the kids was great. The High Tea was very nice and very well priced. The room service was very nice and well priced. We had the buffet breakfast one morning which was nice and had all the favourites. Trattoria is one of the restaurants we ate at, it was very nice (i had the 'Inferno' pizza which lived up to its name). Make sure you book for this one as it seems to be very hard to get a table.
A few negatives: The 40min wait for a bacon and egg roll from the golf bistro. Not enough seating by the pool. Housekeeping has to lift there game, rooms were not cleaned to a 5 star standard.

Overall we had a nice stay, but may look elsewhere for our next visit.

Room Tip: Higher rooms with coastal views are nice
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Family_Traveller78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnMorris11, General Manager at RACV Royal Pines Resort, responded to this review, January 21, 2013
Dear Family_Traveller78

Thanks for your review - it was great to read all the positive things you had to say about the resort and learn how much you enjoyed your stay. Your comment in regard to the shortage of pool lounges is noted and we are ordering an additional 45 lounges to complement our current stock - this should alleviate the demand issues in busy periods.

I noted that you tried the "Inferno" pizza in Trattoria Amici's - you are very brave. I managed one slice... once....just thinking about it brings tears to my eyes!

Regards

John Morris
General Manager
RACV Queensland Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about RACV Royal Pines Resort

Property: RACV Royal Pines Resort
Address: Ross St, Benowa, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Benowa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Benowa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — RACV Royal Pines Resort 5*
Number of rooms: 331
Official Description (provided by the hotel):
The RACV Royal Pines Resort stands at the centre of beautiful established gardens offering 331-stylish guest accommodation rooms and premium spa suites with expansive views of the hinterland, chic tropical pool, Gold Coast skyline or the golf course. RACV's flagship resort is a golfer's dream - offering a renowned 27-hole composite golf course and state of the art driving range, the course is proudly home to the Australian PGA Championship and Gold Coast RACV Ladies Masters. But if you're not into golf, never fear. Relax in the Day Spa, or grab a sun lounge by the outdoor lagoon pool, while the kids burn off energy on the pool's fun slippery slide or children's playground with jumping pillow, or have a hit of tennis on one of our five tennis courts. Time Out Adventures, our on-site adventure company, offers a great range of additional activities. Why not take a Segway Adventure Tour, walk on water in an Ozbobble, laugh yourself silly making a Bopping Heads music video DVD, or have a blast with Laser Clay Shooting. There's something for everyone at RACV Royal Pines Resort. ... more   less 
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Also Known As:
Racv Royal Pines Hotel Benowa
Racv Royal Pines Ashmore
RACV Royal Pines Resort Gold Coast, Australia - Benowa

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