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Review of Ouzenauds

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2 reviews
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Villa -
2 Bedrooms, 2 Bathrooms, Sleeps 5
Saint-Genis-de-Saintonge, Charente-Maritime, Nouvelle-Aquitaine

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
London, United Kingdom
Level 5 Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“We had a lovely holiday, but....”
Reviewed July 9, 2017 for a stay in July 2017

the property owner was friendly throughout the booking with Airbnb, really charming when we arrived. But fast became rude when requesting money after our departure (which I assumed we'd pay on-line on our return home anyway).

The house is very pretty, and very beautifully set. However the house sits on the shabby side of rustic. There were many personal effects around the house, reading glasses on a shelf, cupboards crammed with old magazines etc. Handmade wooden toys, which the owner is clearly precious about after a young 3 year old had an accident with one.

The house was dirty in places, despite a $75 cleaning fee.

the $15 per person bedding fee was steep, given the age of the bedding supplied. We did however pay the amount.

Our trip was rather marred, by a totally unnecessary, aggressive email on our return. Such a shame.

Great location.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 31, 2017
Hello everybody,
I have No needed to answer to mr Glenn group , it seems they leave bad feedback everytime! They leave in very poor condition my house without to think about people who hardly clean and they don't care about guest coming after them!
Owners check your home before Glenn group departure take it just as an advice...
This house got 4.8 stars on airbnb and I got the super host label from 1st july to 1 october that mean I give much to my guest and you can check all the comments there. Have a nice journey! Didier
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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