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“Waiter could do more...Lovely apartments though” 4 of 5 bubbles
Review of Prestige Holiday Resort

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Prestige Holiday Resort
Ranked #1 of 18 Specialty Lodging in Mtwapa
Bern, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Waiter could do more...Lovely apartments though”
4 of 5 bubbles Reviewed January 15, 2014 via mobile

When i visited the apartment for a 10 day holiday was very impressed and had a great deal on accomodation.was picked from the airport and the taxi ride courtesy of the apartment was to my satisfaction. What really bothered me is the amount of time the chef and waiter spent watching tv that was in the lounge oblivious of customers seated around the pool waiting to be served...this happened time and time again as i sat there almost an hour with no service. Normally watching tv and using mobile phone during work hours in europe is unheard of. Pls work on this

Stayed September 2013, traveled solo
Helpful?
4 Thank daviee23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAMES K, Manager at Prestige Holiday Resort, responded to this review, December 5, 2014
Thank you for choosing Prestige Apartments Mtwapa for your recent stay in Mtwapa.

We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip.

Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve.

Thanks again, and we hope you'll choose Prestige Apartments Mtwapa the next time you're in Mtwapa.

KIND REGARDS,
JAMES K.
MARKETING MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

23 reviews from our community

Traveler rating
    11
    8
    3
    1
    0
See reviews for
3
2
8
3
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Nairobi, Nairobi, Kenya
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 19, 2013

Staff is very friendly. We received very good reception during our entire stay.

Its a very beautiful place, both the exterior and interior are well done. Room were clean, air-conditioned and all was perfect!

The place is very safe, secure and easily accessible by public means!

My pals and I had a lot of fun with the cozy swimming pool.

I would definately stay there again for my next trip to Mombasa. Thank you once again.

Kind Regards, Laban, Mercy and Dee!!

  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Wanambisi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAMES K, Manager at Prestige Holiday Resort, responded to this review, December 5, 2014
Thank you for choosing Prestige Apartments Mtwapa for your recent stay in Mtwapa.

We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip.

Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve.

Thanks again, and we hope you'll choose Prestige Apartments Mtwapa the next time you're in Mtwapa.

KIND REGARDS,
JAMES K.
MARKETING MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
herts england
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 22, 2013

recently spent 3 weeks at these apartments ,and have only praise for the staff there . Nothing was too much trouble . nosheen the director was most helpful ,as were all of the staff . a few to mention are Brian the manager who made sure the wi fi reached the far rooms . Charity also was very helpful ,and my room girl Grace who made sure the room was spotless every day . Philomena was also a gem . I ate several times in the restaurant ,although not everything was on the menu ,there was a good combination of chicken dishes . my only criticism was at times the loud banging of doors by inconsiderate guests . I was told by Nosheen thing will be done to quiten this noise .all in all a very good place for a holiday and I will certainly return there .thanks again prestige apartments

  • Stayed September 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank johnd7896
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAMES K, Manager at Prestige Holiday Resort, responded to this review, December 5, 2014
Thank you for choosing Prestige Apartments Mtwapa for your recent stay in Mtwapa.

We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip.

Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve.

Thanks again, and we hope you'll choose Prestige Apartments Mtwapa the next time you're in Mtwapa.

KIND REGARDS,
JAMES K.
MARKETING MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 30, 2013 via mobile

If your looking for a comfortable home away from home, look no further, because Prestige Apartments is the place to be! The staff are friendly and helpful, always serving with a smile. The rooms are cleaned, linen changed and toiletries restocked daily! Their rooms are large enough to accommodate two queen sized beds on one room and two regular sized beds on the other room. Each room has a functional air conditioner which doesn't take long to activate cool air and an additional ceiling fan, just in case you want a breezy effect. They put some thought in their toilet as they installed a tap fixed with a pipe to cater for those who don't prefer tissue. Their bathrooms are large in size and fitted with an instant hot water shower. The kitchen is equipped with working electricals such as a microwave and regular sized refrigerator. All the cutlery looks new and you can pay for laundry services.
The telly has both pay-tv and local channels. Everything from the check-in to check-out is done speedily and efficiently. They also have a 24 hr open restaurant and a beautifully clean swimming pool.Nothing about this place could make you not give it a second chance. In Mtwapa, Prestige Apartments hold the champions title!!!

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NMR_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAMES K, Manager at Prestige Holiday Resort, responded to this review, December 5, 2014
Thank you for choosing Prestige Apartments Mtwapa for your recent stay in Mtwapa.

We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip.

Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve.

Thanks again, and we hope you'll choose Prestige Apartments Mtwapa the next time you're in Mtwapa.

KIND REGARDS,
JAMES K.
MARKETING MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne, Germany
1 review
5 of 5 bubbles Reviewed August 21, 2013

I stayed at Prestige Apartments at the beginning and at the end of my vacation in kenya and enyoyed it both times. The apartments are spacious and clean, the stuff nice and helpful. The location is good as well, quiet but not far outside of Mtwapa. And all day u find motorbike taxis waiting just around the corner ...

  • Stayed July 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Helgi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAMES K, Manager at Prestige Holiday Resort, responded to this review, December 5, 2014
Thank you for choosing Prestige Apartments Mtwapa for your recent stay in Mtwapa.

We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip.

Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve.

Thanks again, and we hope you'll choose Prestige Apartments Mtwapa the next time you're in Mtwapa.

KIND REGARDS,
JAMES K.
MARKETING MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dili
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 bubbles Reviewed February 6, 2013

I stayed there for 9 days and was very disappointed. I booked an airport pick up, but nobody was there and they even didn' apologize for it. Room were just ok, but not even hot water for that price and it was really noizy in all the rooms. Parties everynight in other rooms and you also could hear the people from the pool. Room cleaning only happened when you asked for it and they never cleaned up anything in the kitchen.

Room Tip: dont't take one
See more room tips
  • Stayed January 2013, traveled solo
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank vollie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAMES K, Manager at Prestige Holiday Resort, responded to this review, December 5, 2014
Thank you for choosing Prestige Apartments Mtwapa for your recent stay in Mtwapa.

We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip.

Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve.

Thanks again, and we hope you'll choose Prestige Apartments Mtwapa the next time you're in Mtwapa.

KIND REGARDS,
JAMES K.
MARKETING MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Prestige Holiday Resort

Property: Prestige Holiday Resort
Address: Mombasa-Malindi Highway | 500 m behind Kenol Petrol Station-Mtwapa, Mtwapa 80109, Kenya (Formerly Prestige Apartments Mtwapa)
Phone Number:
Location: Kenya > Coast Province > Mtwapa
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 18 Specialty Lodging in Mtwapa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Prestige Holiday Resort 3*
Number of rooms: 75
Official Description (provided by the hotel):
Prestige Holiday Resort is one of the most preferred Holiday Destination hotels in Mtwapa, Kenya. ... more   less 
Reservation Options:
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Also Known As:
Prestige Holiday Resort Mtwapa, Africa - Kenya

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