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Ramada Resort Shoal Bay
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Reviews (1,086)
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All reviewsacross the roadramada resortindoor lap poolwater viewking bedone bedroom apartmentheritage buildinglounge arearelaxing weekendmid weekspa bathlarge balconyfull kitchengreat resortschool holidayskids clubgreat facilities
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Reviewed February 2, 2014 via mobile

We did not actually stay at the resort, and my review is in relation to the pub section of the country club. We went out for dinner on the Saturday night and called the country club and they advised that they could pick us up in the courtesy bus at 9:15. We waited until 9:30 and called them again, which they advised that no one had written down the booking. We then waited another 15 minutes after this and called again. They then advised that someone had come to get us but we weren't there. This was very clearly a blatant lie as we had not moved since we first rang. Clearly we were not important enough to be picked up. They then made us wait another 20 minutes before showing up (even though it is a two minute drive to get there). When we got there my mother went to get a cocktail (at 10:20, and the cocktail bar closes at 10:30). The small man behind the counter (chubby, wearing a fat) refused to serve her and spoke to her terribly because he wanted to close early. We then went into the other section of the pub to buy normal drinks and the purple haired girl behind the bar basically scoffed at us and threw our drinks down on the bench so much so that she split one. The only redeeming factor of this hotel was the band they had playing, Viagro. They were phenomenal and I would only ever return to this place of disgusting service if they were playing. Where is the customer service these days? Total disappointment.

  • Stayed: January 2014
    • Location
    • Cleanliness
1  Thank Rinriblowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2014

We planned a three night stay at this resort. On arrival we walked into one of their sea spray villas which had a strong odor to it, the carpets were filthy and sticky, not one cupboard didn't have greasy marks on it, several of the coffee cups and glasses were dirty. Our view was basically the rooftop of the building below us with glimpses if water views. The air conditioning unit was very noisy. We ended up leaving a day earlier....just wanted to get out. They seem to employ very very young cleaning staff...I think that's a huge mistake. Won't be returning again.

  • Stayed: February 2014, traveled with family
    • Value
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3  Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2014

Visited SeaRock Restaurant at Shoal Bay Resort and Spa.
The attitude of the staff was appalling.
Seemed to be a problem for both bar staff and restaurant staff to even speak to guests.
Tourist season is over, so if the staff are not happy suggest they find another type of employment.

  • Stayed: January 2014, traveled with family
    • Value
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Thank cody44-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2014

Nice beach, perfect location. We stayed in the Heritage section. The room is very old and can hear the noise from the street and corridor.

The restaurants are nice, breakfast is ok.

Overall, at this rate, it is overpriced. However, it is fair to say that it is the only choice near Shoal Bay.

  • Stayed: January 2014, traveled as a couple
    • Value
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Thank Chao D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2014 via mobile

We stayed 24 - 30 jan 2014. For this time we had to change 3 times room. From the room where your window faced to next building wall where kitchen fan blowing to your window for $250 to waterview room for $310 where bus stopping next under your balcony and everything vibrating in your room from bus engine. Plus half week working one cafe for very limited breakfast $28 and half week another. Nobody informing you which cafe working and you may miss your breakfast thought that it was closed already. Finally, you woken up by cleaner service every moning at 9 am by hard knocking in your room like in jail. And we had to fight with troubles all our holiday like broken shower, broken air conditioner, broken tv remote control, missing fridge

Stayed: January 2014, traveled with family
1  Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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