Just returned from a 3-day stay at this sub-standard hotel. We were booked in for 4 nights but ended up leaving early as we couldn't bear to stay the last night. We booked a 1 bedroom Whitesands beachfront apartment. When we arrived from Sydney on Friday night, we soon discovered that the apartment had a fault with the air-conditioning. We rang through to reception who sent somebody to investigate. The fault could not be fixed and so we were subsequently moved at 10p.m. (with 2 exhausted young children in tow) to another apartment 2 doors down (no apology given). The apartment was dirty (the inside of the sanitary bin in the bathroom was a disgrace). The apartment had been advertised as having a 'full kitchen' - this was not the case. There was no hob and only the tiniest fridge and microwave. We soon also discovered that the toilet did not stop running and that the fridge door did not shut properly. Unbelievable considering the price. The pool was great - the kids loved swimming, the views were lovely although he road was a little noisy at night (our apartment was right above the bus stop). The breakfast was fine (if you don't look down at the baked beans trodden into the multicoloured carpet). However, the service was appalling - we kept saying, what would the Americans think?! Seriously, the service was DREADFUL - rude and arrogant beyond belief. There are many other things I could mention but please take it from me, this place does not deserve your hard earned money - go to Peppers instead. FAR more classy - and the same price.
- Official Description (provided by the hotel):
- Shoal Bay Resort & Spa is the ultimate beachfront Resort perfect for romantic escapes, family holidays, pamper weekends, beach getaways, weddings, special events and meetings and business. Shoal Bay lays by the entrance to Port Stephens, overlooking the white sands and the magnificent volcanic Tomaree headlands. Boasting crystal clear waterways and extensive National Park with unspoiled bushland, Shoal Bay is certainly one of New South Wales most stunning destinations. Just 2.5 hr drive north of Sydney and 30mins from Newcastle, this award winning Resort offers a diverse range of accommodation styles and options to suit a variety of budgets and can accommodate up to 700 guests. Accommodation ranges from Standard Studios through to Waterview, Beachfront and Bayview rooms with a choice of 1, 2 and 3 bedroom apartments located across 7 accommodation buildings. The Resort features 4 restaurants including the award winning Catch at Shoal Bay, 5 bars, the iconic Country Club Hotel, Occie’s Kids Club (operating throughout NSW School Holidays periods), Shoal Bay Resort Store, Whitesands Conference Centre, an outdoor heated Resort pool with children’s wading area and complimentary secure undercover parking. Relax at the Aqua Spa wellbeing sanctuary for adults (min 16 yrs+) offering a true Thalassotherapy experience for guests through the 3 mineral spa pools and 25m heated lap pool. Take yourself on a journey to revive your mind, body and soul, indulge in a range of menu treatments that enhance the total well being and surrender to the experience of products that will relax, de-stress and energise you. ... more less
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- Also Known As:
- Shoal Bay Hotel Shoal Bay