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“Disapointed”

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Llandow Caravan and Camping Park
Certificate of Excellence
Reviewed March 1, 2013

Due to the size of our motorhome I contacted the park by phone to request a hard standing large enough to accomodate us, they confirmed and we paid.
On arrival only a week later I was informed that they were expecting us in a caravan, as a result there was no hard standing available, so as we weighed over 5000kg we were told we could park on the road as there was only one other arrival expected and they could go around the one way in the opposite direction.
We parked on the road which was fine, about an hour later the other arrival was behind us having not being told to go around the one way in the opposite direction resulting in them having to reverse on to the bog of a field.
The hardstandings that were available were POOR, nothing but heaps of mud and gravel in the middle of a field ( you have to drive over grass to get to them) they were covered in scaps of wood old bits of carpet, used bars of soap on one and generally unkempt which was a shock as the site had only been open a week.
The electric hook ups were dangerous as were old and sharp rusty metal parts where you plug in.
Due to the state of the site did not even attempt to use the toilet/shower blocks, fortunate to have a large enough outfit to use all on board.
The warden on site and the lady in reception were the unfriedliest people i have ever come across on a site.

Tip: stay away as you will be dissapointed in this site

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank SteveCardiff1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
llandow, Owner at Llandow Caravan and Camping Park, responded to this reviewResponded March 4, 2013

We are really sorry to hear you had a bad experience with us. There are certainly a few things we can do to ensure that this isn't repeated and we feel we owe you an explanation on a few points.
Firstly, the hard standing pitches you saw were not pitches that were for sale, they are seasonal pitches that are occupied for 9 months of the year. We take on board your comments that some seasonal pitch holders had left their pitch in an unsightly state. This is certainly not acceptable and is something we will be strongly enforcing this year.

Our electric hookups pass our annual inspection and are completely safe, however, there are certain parts of our hook ups that are tired and unsightly which we can replace - and as a direct result of this review, we shall be changing them shortly.
With regards to our staff, unfriendliness is wholly unacceptable and we are horrified that you felt you were treated is such a manner. I can assure you that our wardens are friendly and welcoming and our other reviews on here are a testament to that. I cannot understand why you felt you were treated otherwise, but I am truly sorry if you were.
All I can do is to ask for a second chance from you. Since you left us we have done major ground works, installing many purpose built hard standings - which I would love you to come and try out free of charge. I'll send you a message straight away with my personal email to see if you will accept my offer.

Many thanks for taking the time to give us your feedback. Its only by listening to you that we can make sure we offer the best service and facility that we can.

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Reviews (352)
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341 - 347 of 352 reviews

Reviewed February 20, 2013

We booked in at short notice at Llandow whilst touring in the area and the staff are so very helpful and accommodating. The toilet facilities were spotless and nice and warm, the site was quiet and secure with good hard standing. Good location for touring the area and with excellent tourist information from the staff. Recommend highly for an out of season stay ;-)

  • Stayed: February 2013
    • Location
    • Cleanliness
Thank Bambihorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
llandow, Manager at Llandow Caravan and Camping Park, responded to this reviewResponded March 4, 2013

Thanks for taking the time to leave us a review. We really appreciate your comments. Hope to see you back again very soon!

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Reviewed February 14, 2013 via mobile

Working with young people , and a lot of what you do will be spur of the moment, at their request, let's go camping, not a problem, after a quick phone call, twenty minute drive, welcomed in the rain at llandow. Reasonably priced, a good welcome, and shown around by the site warden, showers and washrooms were spacious and very clean. A definate for the next off the cuff camping trip, and a more planned camping trip in the summer..!!! Great stuff

  • Stayed: February 2013
    • Location
    • Cleanliness
Thank Kinsexy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
llandow, Owner at Llandow Caravan and Camping Park, responded to this reviewResponded February 18, 2013

Thanks for taking to time to review us. Sorry the weather wasn't great when you stayed, but I am glad that you enjoyed our park. Look forward to seeing you again over the summer! :-)

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Reviewed December 23, 2012

Been a fair few times but over the past few years the prices have gone from about £6 a pitch to £16 a pitch with no differences to the site. I simply dont see the point in paying £16 a pitch when you can stay at a Travelodge for £22 a room (or less sometimes) plus if its a group, you can fit 3-4 in a room, whereas it would cost £36 for 3-4 people at the Llandow campsite.

  • Stayed: June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gavin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
llandow, Owner at Llandow Caravan and Camping Park, responded to this reviewResponded January 2, 2013

We are really sorry you feel this way about our park. Unfortunately, as with any business, our rates and general running costs increase exponentially every year. If we had kept our prices at £6 (this was our low season price in 1998 - 15 years ago) we would definitely be out of business by now. We have continually reinvested to keep our facilities up to date and to maintain our 4 star Visit Wales grading. We work hard to keep our customers happy and our other reviews on here are a testament to this.
If you would like to stay in a budget hotel next door to a motorway, or airport (our 2 nearest Travel Lodges), then £22 is great value for money. If you want to stay on our park in a peaceful, rural setting, then I feel we offer great value for money too - I'm sure our many happy customers will agree!

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Reviewed September 18, 2012

We have used the storage facilities for our caravan for many years which gives you peace of mind. The fact that your van can be pulled out onto site ready for when you arrive is an added bonus.
We along with our dog have just enjoyed another lovely 2 week break on site. it was the first taste of camping for our little grandson and he loved it.
The staff are so helpful and friendlly, nothing too much trouble, the facilities are clean and well maintained. For the childred a safe haven.

Stayed: September 2012, traveled with family
1  Thank Ann-Marie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
llandow, Manager at Llandow Caravan and Camping Park, responded to this reviewResponded September 20, 2012

Thanks so much for taking the time to leave us such a lovely comment. We really appreciate it!
Hope to see you again very soon.

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Reviewed September 10, 2012

First time to stay at Llandow what a great campsite spotlessly clean, toilets and shower areas brilliant. Staff are really welcoming and helpful always on hand if u need anything. The storage facility is top class really gives you peace of mind that your caravan is so secure. A special thank you to Paul and George for all the help given to myself and my brother with his RV can't praise them enough 5 star. Can't wait to stay again .

  • Stayed: September 2012
    • Location
    • Cleanliness
Thank SouthWalesAlibongo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
llandow, Manager at Llandow Caravan and Camping Park, responded to this reviewResponded September 12, 2012

What a lovely review! Thanks so much for taking the time to post it.

Your kind words are very much appreciated and we hope to welcome you back to Llandow very soon!

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Reviewed September 9, 2012

lovely family campsite away from the hustle and bustle, very well kept and facilities were spotless, very central for local attractions and just 10 minutes off the M4. Well worth a visit even just for the weekend,

  • Stayed: September 2012
    • Location
    • Cleanliness
Thank Daiwack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
llandow, Manager at Llandow Caravan and Camping Park, responded to this reviewResponded September 12, 2012

Thanks for taking the time to post a review.
Really pleased you had a good stay. We have been working hard to try and make sure everyone does.. it is really nice to know we are doing a good job!
Hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Llandow Caravan and Camping Park

Address: Llandow CF71 7PB, Wales
Location: United Kingdom > Wales > South Wales > Vale of Glamorgan > Llandow
Amenities:
Free Parking
Hotel Style:
Ranked #1 of 2 Specialty Lodging in Llandow
Number of rooms: 100
Official Description (provided by the hotel):
A 4 star, family run Touring caravan and camping park in the beautiful Vale of Glamorgan, South Wales. 3 miles from the coast. 20 miles from Cardiff.Family friendly with a high standard of facilities and cleanliness. ... more   less 

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