We stayed at the Soleil d'or for 2 days to explore Perigord. At first we thought we'd found a special place to stay after a welcoming reception despite our late arrival (we got lost on the way arriving around 9:30PM having previously informed we'd be there by 8). The person at reception asked whether the restaurant would still serve us and the bistro staff were so friendly despite having to stay late. Shown to our rooms (superior) we'd traveled from paradise to purgatory: they were spacious and clean, although the bathroom was dated; so possibly slightly overpriced but nothing that would comprise a nice stay in a hotel with a lovely garden and pool. Hell was to come at the checkout: dropping by early on the morning of our departure to leave the key of one of the 2 rooms we'd occupied (freeing one early with the idea of facilitating the service staff's work while keeping one until the requested check out time for our bags and a fresh up before departing). The person at reception gave us the most frosty reception, not being able to decide whether she wanted us to checkout straight away or not, looking suspicious (she even disappeared for a while telling us only on her return that she'd wanted to check the charges put down for our dogs, a question we surely could have helped with) and starting to question everything including our use of the minibar. Finally after settling a bill of over 500€, we queried that the minibar (3 bottles of water) had been charged twice. No apology there still, all we got was a caricatural shrug of the shoulders: what could she do about it! And thinking that on that same morning, we'd got in mind nice feedback about the restaurant and reception friendliness during our stay !
In conclusion, I would not consider staying there again or recommending it to anyone, there are other hotels of this category in Montignac offering better value for money, and certainly no one deserves to be treated this badly on holiday. I am only too aware that service is not always the strongest asset of french tourism (hey, I am french !) but we'd never seen it quite this bad, and we shiver just thinking what foreign visitors may have thought of it.
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- Also Known As:
- Minotel Le Relais Du Soleil d`Or Hotel Montignac
- Minotel Montignac
- Montignac Minotel