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“We will be back next year ....”

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Ohope Beach TOP 10 Holiday Park
Certificate of Excellence
Reviewed January 10, 2013

What can I say? Ohope Beach never ceases to amaze me each year we stay. Even though the camp was chocka for the christmas holiday break, the facilities were always spotlessly clean, the staff go out of their way to be friendly and courteous, and it's just a great relaxing holiday feel. Oh, and they even turned the weather on this year too! We will be back next year.

Stayed: December 2012, traveled with family
Thank LifeIsGoodNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (163)
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143 - 149 of 163 reviews

Reviewed January 10, 2013

we loved our stay at ohope so much so that we are coming back next year again! and bringing friends. the facilities are amazing, staff friendly and the location is exotic! the shop is open late and you can get anything there. very impressed.

  • Stayed: January 2013, traveled with family
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Thank MsbeaMsbea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

stayed at over 15 top 10 resorts throughout new zealand, ohope was the best one that we stayed at, good value for money, we stayed in a self contained unit and it was immaculate throughout.
Fantastic location, just seconds away from the beach, and a short 10 minute drive to whakatane, for the white island tour. very impressed with the whole park.

  • Stayed: November 2012, traveled as a couple
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Thank whyteleaf43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

My family and I have just spent an amazing weekend at Ohope Beach Top 10 Holiday Park. Without exception this property is fantastic, from the awesome location to the friendly staff and impeccably presented accommodation. Everything we needed was right there... Beautiful beach front, swimming pool, cafe and mini golf. Our room was fastidiously clean and contained everything we needed right down to a stereo for music and a BBQ. We look forward to being able to visit again in the near future.

Room Tip: Beach front apartments are awesome.
  • Stayed: November 2012, traveled with family
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Thank NHARPERNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2012

We have traveled this part of the coast a few times in our trips to NZ always enjoy the the coastal views, this time we stayed over night at Ohope Beach top 10 as we have found other top 10 parks ok. This is a good location on the Ocean front, we had a small self contained unit which we were told would accomodate us, 2 adults and 3 kids, but found not enough room to pull out the trundle bed from under the bunks for the small child with out any room to move or open bathroom door fully. All normal facilities ok, B.B.Q are free but slow only run for 15 minutes at a time just enough time to heat up and go out just when your ready to cook, The kids games rooms up stares was a disapointment when not all machines operated and one takes their money without operating, this was mentioned to a female at reception when we hired clubs for mini golf, but she was not interested or offer any discount to the kids on the mini golf for the loss. which I thought would be common curtsey. The mini golf course could do with a resurface as well worn, But kids did enjoy the water slides over all a clean tidy park plenty of room for Vans etc.

Room Tip: Ask for a look at bedding available in units etc before you commit your self.
  • Stayed: October 2012, traveled with family
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1  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janene M, Owner at Ohope Beach TOP 10 Holiday Park, responded to this reviewResponded November 11, 2012

Thanks for taking the time to review our property and that overall you found the park clean and tidy with plenty of room. Unfortunately I have checked your booking and I don't have any direct details for me to respond to you re a partial refund of the Self Contained Unit. We purposely do not promote that that 1 room has a pull out bed under the bunk bed due to the lack of space when you do pull it out. We only verbally sell it over the counter if the person taking the room really wants 5 people in a Self Contained Unit (the other 3 do not have this option) You should have then be made aware at this stage of the lack of space, I can only assume that perhaps this wasn’t pointed out at this time? We have now made the decision to not charge for this extra person in this 1 room going forward due to this issue.
Re the BBQ’s you can continue to keep pushing for extra time, so in effect giving you a limitless amount of cooking and not adding to wastage having them run for too long once people have finished cooking.
At the time you stayed we had 1 game machine broken which Coin Cascade (the owners of these machines) were aware of and were sending down a repairman. It has been pointed out the if kids put 20c pieces in the machines then anyone using them directly after could risk having their correct money $1, $2 coins not work. We have given this feedback to Coin Cascade and they have made up signs pointing out what are the correct coins to use.
You are right about the mini golf and this is why we haven’t been charging for it as it is down for a total upgrade pre summer, all of which is happening right now.
I am sorry that you felt our customer service was lacking, we like to pride ourselves on always trying to please the customer and can’t explain why this didn’t happen. As stated above can I ask that you contact our manager here at the park.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2012

Arrived at reception and waited 15 minutes to be greeted by an extremely rude lady who got quite frazzled that she had an office of people linning up to check in. I let my sister go first and could not belive the way that this lady was speaking to her. She recognised with my tone that I was not appreciating it, she said she was "just having a bad day". I let her know that I could see this however now we all were too. We were allowed to check in at 1.30 pm rather than the usual check in at 2pm so because I was 20 mins early we had to wait. My husband went back to get the keys and her attitude had not improved. YOU WON'T GET THE KEYS IF YOU HAVE NOT PAID!" We had paid a month in advance but her manner was diegraceful. The next day we had a bbq breakfast outside the venue and were cleaning up as we were told we did not have to be out of venue till 1pm. There must have been a communication problem as another lady comes in at 11.30am and starts locking the doors. This lady was not going to see reason and was quite angry, we were given 1/2 an hour to get out. This was quite embarasing and I think this could have been handled differently and still got the same result with less of a scene. This was a bad experience that we would rather forget about which is sad seeing it was my dad's 60th birthday. People had travelled from all over the country. Fantastic facilities and was nice and clean, just has some innapropriate people working there.

  • Stayed: May 2012, traveled as a couple
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1  Thank bindy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janene M, Owner at Ohope Beach TOP 10 Holiday Park, responded to this reviewResponded June 21, 2012

We are very pleased that you enjoyed our camping ground, however, would take this opportunity to respond to the negative side of your experience.
There are protocols in place regarding the hiring of our Venue. As explained at the time of booking a fully refundable bond is required to be paid before the key for the Venue can be given out.
The hire for the Venue, as stated on the contract, was until mid-night. The morning after the Venue was hired the office had been told by yourselves the key had been locked inside the Venue and another key was required to complete cleaning up. The Venue is always locked by the Night Manager at the end of each function. The Day Manager came over the following morning as the Venue was still being occupied.
As for the bad service experienced. I personally was not present, however, i have full faith in the staff and their knowledge, customer service and ability to deal in stressful situations.
We are sorry that the procedures we must follow as explained at the time of booking were not to your liking, but hope that you will consider staying with us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2012

We were touring in a camper van but decided to upgrade to one of the self contained units, rather than taking a vehicle stand.

The camp is fairly small but well laid out, extremely clean and very well presented. The self contained units are right next to the pool, which in the height of summer when we visited meant a near continuous background noise of kids ( and adults) having a lot of fun, very loudly, but, with the aid of a beer or bottle of wine you could make fade out.

On site food facilities are limited if you don't want to cook or barbie for yourself, but reception did recommend a superb pizza place in Whakatane that delivered, and we were greatly envied by our neighbours for our foresight.

The camp manages to squeeze in a wide variety of stands and accommodation units into a very small space, but everyone seemed to have enough room with out being in their neighbours laps.

If you like peace and quiet then you need to be up early (or very late) and wonder through the camp to the shore. Stepping through the gates of the sand dunes onto 11km of pure unadulterated beauty is an amazing experience, especially at sun rise.

As with many places in New Zealand, walking to the main town isn't doable unless you plan on walking all day, so you do have to take a vehicle everywhere, but Whakatane is only 10 minutes away with a good variety of bars, restaurants, shops and places to visit.

We have stayed at several of the "Top 10 group" camps and this is one of our favourites.

Room Tip: Small campsite so you will always be close to someone, but worth it all the same.
  • Stayed: January 2012, traveled with family
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Thank robbok66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ohope Beach TOP 10 Holiday Park

Address: 367 Harbour Road, Ohope 3121, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Ohope
Amenities:
Beach Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Ohope
Price Range: $56 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ohope Beach TOP 10 Holiday Park 4.5*
Number of rooms: 23
Official Description (provided by the hotel):
Welcome to Ohope Beach TOP 10 Holiday Park - a fantastic holiday destination in New Zealand's scenic Bay of Plenty. Our holiday park accommodation is located along Ohope Beach, with 11 kilometres of unbroken golden sand beach and spectacular views of White Island (Whakaari) and Whale Island (Moutohorā). Whakatane has the current TOP Sunshine Hours and has won 5 out of the last six years! Ohope Beach is also consistently voted as New Zealands best beach as well as one of the top beaches worldwide and don't forget that Whakatane is the Kiwi Capital of the world! Ohope Beach TOP 10 Holiday Park is a family orientated holiday park close to Whakatane, which offers options suitable for every budget. Choose from our One and Two Bedroom beach front apartments, Motels, Kitchen Cabins, Standard Cabins, or camp in one of our Powered or Non-Powered camp sites. The Christmas period is very special at Ohope Beach TOP 10 Holiday Park, and is when our fantastic Kids Club and onsite cafe come to life at our Bay of Plenty camping ground. Wifi is provided free of charge throughout the park. ... more   less 
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