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“great hotel great service”

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Hallmark Hotel Cambridge
Ranked #1 of 1 Hotels in Bar Hill
west yorkshire
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“great hotel great service”
Reviewed May 15, 2011

just spent two nights at the menzies cambridge with a group of friends and we have all had a great time arrived friday afternoon to be told our rooms were not quite ready so we all went to the bar 1/2 an hour later we checked in and went to our room we had a very spacious twin room spotlessly clean, ordered room service which arrived very quickly and was piping hot we had arranged to go out that night so we all met in the bar where we were served quickly the drinks were a little pricey but thats to be expected in any hotel anywhere
on saturday after a delicious breakfast we went into cambridge shopping when we came back we made use of the spa which i thoroughly enjoyed one point though there was too much chlorine in the jacuzzi which made your eyes really sting later on we all sat down to a wonderful three course meal after which we headed back to the bar finishing the night with a few more drinks,
today sunday after another delicious breakfast we sadly had to leave but by no means will it be my last visit please do not worry about the negative reviews this hotel is worth a visit the staff ,rooms,food everything was first class!!!

  • Stayed May 2011, traveled with friends
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Helpful?
Thank mummyWestYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmgr1, General Manager at Hallmark Hotel Cambridge, responded to this review, May 27, 2011
Thank you for your review and we are pleased that you all had such a great time. I have shared your comments with the team and in particular the health club & spa. Glad you enjoyed the breakfasts so much and hopefully we will see you all again soon for another weekend in Cambridge.

Regards

Shaun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (277)
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English first
Warwick, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 8, 2011

What you may expect for a hotel so close to the road in an area of urban expansion. Rooms OK. A little lacking in TLC perhaps (Bathroom door would not shut.)

Came alive through exceptional service from a blond french girl on the bar after c. 12pm. A hot night brought candles, alowing us to sit outside and made a special trip to the kitchen for crisps

  • Stayed May 2011, traveled on business
    • Value
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Helpful?
Thank DKelham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmgr1, General Manager at Hallmark Hotel Cambridge, responded to this review, May 27, 2011
Thank you for your review - we will check the bathroom doors to ensure they shut correctly. I have passed your comment on to Sara Jane who was looking after you in the bar.

We look forward to welcoming you again

Regards

Shaun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 4, 2011

Stayed here recently with a group of 8 mates for a golf break. Good standard of twin rooms and the food and service were spot on.

The golf course is excellent. I played here several years ago and the course was always good but there has clearly been a big investment since then. Certainly one of the best courses I've played in the area. Fairways were neatly manicured and the greens were pretty true. If I had any complaint they could make the rough a bit more challenging.

We had a bar meal in the gallery bar which was good value for money but for night life we headed into Cambridge which was only about £12 in a cab.

Great weekened, thanks to all concerned especially Tom in the pro-shop for his helpful advice, not that it did me any good but that's more down to my ability than the advice!!!!!!!.

  • Stayed April 2011, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank dahama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmgr1, General Manager at Hallmark Hotel Cambridge, responded to this review, May 27, 2011
Thank you for leaving us your review and we are pleased you enjoyed your golf break. We have invested lots of time and money in improving the course and from the feedback we have been getting it is certainly one of the best in the area.
I have passed on your comments regarding your stay to the team and glad you enjoyed the food.
We look forward to welcoming you back to the hotel again in the future.
Regards
Shaun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Level Contributor
120 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed April 27, 2011

Hiya All,

Just a little surprised by some of the recent reviews of this hotel as they do not quite reflect the hotel we have just spent the night in! We travel to Cambridge around 8 times a year and have now stayed at the Menzies for at least six if not more of those trips. Let’s address some of the issues people have raised recently.

No English staff, well unless you are racist is that a problem? Most staff you meet in this hotel speak fluent English, yes we did meet one Eastern European waitress who apologised that her English was not good, in fact it was better than many English peoples, she was well spoken, very clear and extremely polite as most of the staff we have met are whether they are English or not! Certainly true of all of the staff we met yesterday and today including those who were very clearly English!

The rooms can be a little variable especially those that look into the central area of the hotel, the outlooks are not always good. Rooms have always been comfortable and have been clean. Décor in the hotel is a little dated but that is the worst you can say for it!

Hot drinks not available, hmm not sure what happened that evening we were sat in the main bar at 11pm last night with coffee and drinks, they this is a hotel!
Breakfast is always a buffet plus additional items such as kippers and haddock that are cooked to order. The buffet consists of porridge, cereals, cheese, fresh fruit, meats, breads and full English which has always been cooked well and plentiful.
Yes on one occasion we did have reason to complain, we had booked the inclusive dinner option, service that evening was poor, we waited ages for our order to be taken, we were told the rainbow trout my wife wanted came with vegetable but it didn’t – with no vegetable option on the menu, it was skinless and over cooked – perhaps why it was skinless. Our drinks took ages to come plus other problems. Total meal time 1¾ hours! A complaint to the restaurant manager resulted in a clearly sincere apology with no excuses plus a full refund of the meal allowance – which actually amounted to more than we had paid for the meal option as it had been included in an inclusive deal! We have eaten in the restaurant on a night before and this experience was completely different from previous experiences when we have had really good service and very good food!

With reference to the hotels cleanliness, we have stayed there one several occasions as far as we are concerned hotels only get ONE chance regarding cleanliness – and politeness – if they don’t impress the first time we simply go elsewhere the next time!

I have no connection with this hotel other than being a guest there, and yes we would stay there again.

Chris

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Densley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmgr1, General Manager at Hallmark Hotel Cambridge, responded to this review, May 27, 2011
Thank you for leaving us your comprehensive review of your repeat visit and in particular your honesty. I have shared your comments with the team and it is good to know that when things don’t quite go to plan we go out of our way to remedy any situations. Our staff make the hotel and we genuinely aim to offer the best service at all times. It’s also nice that you have highlighted the cleanliness, the housekeeping team work very hard to ensure the upkeep of the hotel is first class.
We look forward to welcoming you back to the hotel again in the future.
Regards
Shaun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 27, 2011

Apart from the beautiful views over the grounds - it was a rare hot and sunny day - the staff couldn't have been more supportive when my laptop ceased to function during a meeting. Staying in the hotel on business for a couple of days, I was stranded without my IT. The staff were extremely helpful and enabled me to finish an important document. My thanks to the duty manager and the staff who served up tasty food while I sat outside in the sun and worked.

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank SERonhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmgr1, General Manager at Hallmark Hotel Cambridge, responded to this review, May 27, 2011
Thank you for leaving us your review and I’m glad you enjoyed the views over the golf course. Pleased to read that we were able to help you with your I.T and I have shared your feedback with my team, we look forward to welcoming you back to the hotel again in the future.

Regards
Shaun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 27, 2011

Al in all a great success,pleasant staff,food very good,Golf course was amazing and well set out,very easy to get to the City of Cambridge which was well worth a visit the best thing for me wa the value for money 4 star Hotel 5 Star golf course and a brilliant location,we would definatly consider coming back next year.

  • Stayed April 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank fairwaydodger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmgr1, General Manager at Hallmark Hotel Cambridge, responded to this review, May 27, 2011
Thank you for choosing to return again to enjoy the golf course and facilities. So pleased you all had a great time and I have shared your feedback with my team we look forward to welcoming you back to the hotel again in the future.

Regards
Shaun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southend-on-Sea, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 27, 2011

I stayed in a family room with my two young children. It was very comfortable and there was plenty of space. One evening we were too tired to go out and we called room service, not only was it delicious but it arrived hot! My parents were travelling with us this time and I have to say the facilities for the disabled were fantastic. My Mother has a scooter and she was able to access all areas and felt very independent. I would like to recommend this hotel, there is something for everyone at all ages and abilities.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank indeeanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmgr1, General Manager at Hallmark Hotel Cambridge, responded to this review, May 27, 2011
Thank you for leaving us your review and I’m pleased you enjoyed your time with us and the sun was shining every day.
I have shared your feedback with my team we look forward to welcoming you back to the hotel again in the future.

Regards
Shaun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hallmark Hotel Cambridge

Property: Hallmark Hotel Cambridge
Address: Bar Hill CB23 8EU, England (Formerly Cambridgeshire Moat House Hotel)
Location: United Kingdom > England > Cambridgeshire > Bar Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Bar Hill
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hallmark Hotel Cambridge 4*
Number of rooms: 136
Official Description (provided by the hotel):
The Hallmark Hotel Cambriddge is Located right on the A14, just a mile from the M11 and 5 miles northeast from the heart of Cambridge. The hotel has ample parking, a beautiful golf course, 136 comfy bedrooms, flexible meeting rooms and a lovely health club - it has absolutely everything you need for a successful business trip or relaxing short break in Cambridge. A hotel that has it all Free WiFi throughout. Located just 5 miles from Cambridge city centre Plenty of parking - complimentary when booking your stay direct with the hotel. £10 over night charge otherwise. 136 bedrooms including family bedrooms for up to 5 Brasserie, lounge and bar The Cambridgeshire Golf Course - 18-hole 2 tennis courts, indoor swimming pool, fitness suite and treatment rooms Sauna, steam-room, spa bath Ideal wedding venue for up to 180 guests 10 versatile meeting rooms for up to 200 delegates Sky Sports and BT Sport now available in the bar ... more   less 
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Also Known As:
Menzies Cambridge Hotel And Golf Club
Menzies Hotel Cambridge
Hallmark Hotel Cambridge Bar Hill, England, UK

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