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“Great house in good location”
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Very good
28 reviews
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Overview
Rental Home -
4 Bedrooms, 2 Bathrooms, Sleeps 6
Newlands Valley, Keswick, Lake District, Cumbria, England

Reviews from our community

Very good - based on 28 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
MirfieldM...
Mirfield, United Kingdom
Level 6 Contributor
102 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Could be so much better shame about the service”
Reviewed June 4, 2014 for a stay in December 2013
4
people found this review helpful

We stayed over the New Year 2013 -14 which having been to Keswick many times is a great week. On arrival the owners were still in the property (found this out when had to complain re cracked window from the booking agency Manager in Keswick) The house is in a great location but small things needed attention and for over a £1000 for the week seems a reasonable ask
Clearly only interested in taking money with little attention to guests
Issues
1. Central Heating not allowed to set timer - switch locked in cupboard ITS WINTER !!!!!! (had an override but no good having paid £1k to keep pressing every hour - also radiators needed bleeding on the top floor as the first 2 night our bedroom was like the North Pole
2. Bathroom - only has towel rail and this was on the timer so early morning visits in the COLD
3. Tap on sink loose
4. Cracked dishes
5. Shower grout dirty
6. Bathroom door cracked - reported and the management then owners
Owners first response via phone was to say sorry I'm not fixing it as its not dangerous -ITS A CRACKED GLASS in a door AND WE HAD MY DAUGHTER STAYING ??????
Finally pantry door handle - we fixed the missing screw as it was driving us nuts - do not believe all these where missed more a case of thanks for the payment and ignore standards
The house check list needs to be so much more
The manager in Keswick office of the Cottage Holiday Group leaves a lot to be desired in her attitude - a genuine list of issues and her reply was to clearly side with the owner. Finally the owner saw sense and attended the issues but he should have sorted before we arrived without the poor dialogue I had to endure
Also they fail to show the grotty caravan at the side of the property which is an eyesore.(not theirs but still)
The lounge has a dehumidifier due to condensation - must be an old house issue.
The house could be so much more if attention to detail and the agency actually focused on the paying guest not the relationship with the house holder
Location its superb, Wood burner again nice touch. We will be returning to Keswick but sadly not to this establishment - Having paid top price for the New Year we expected so much more
Back to Owners direct for our future booking having just booked a house round the corner we stayed at in the past where we had NO issues
Keswick is still a superb family location for food and walking Looking forward to the Summer in our favorite UK location

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Location
Liked least: issues I had to push to get resolved
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
Reviewed April 3, 2014 for a stay in March 2014

Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Apr 3, 2014
Thank you for taking the time to review your stay at Catbells.

We are pleased you enjoyed the facilities provided at the property including the wood burner and found the property to be clean on arrival.

We are delighted you would stay at Catbells again and Lakes Cottage Holidays hopes to welcome you back soon.

Kind Regards,

Lakes Cottage Holidays
017687 74060
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
LIverpool
Reviewed March 24, 2014 for a stay in March 2014

Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Mar 24, 2014
Thank you for your review of your stay at Catbells.
We are delighted you found Lakes Cottage Holidays service to be great, and that you enjoyed the spacious property, especially being able to bring your pet with you. And we look forward to welcoming you back. Below is the owners response to some of your comments.

Owner’s response: Hi I’m glad you enjoyed your stay but just to address a couple of points. The heating is on an automatic program but it is adjustable. There are instructions in the kitchen – and if you had a problem you only had to ask, and we would have attended to it instantly. The towel rails are also on an automatic cycle but you have to turn them on. It’s just a switch. I’ve checked and they are all working as they should be. You can see from other reviews that other guests have said they were perfectly warm in the house. As regards the wood burner, you’re right in that there aren’t instructions for it – but we have never had any problems with it, and again you only had to ask if you needed help to get it going – and just like any other holiday rental, we don’t include logs so you have to buy them from the shop that is less than a minute away. Best Simon


Kind Regards,

Lakes Cottage Holidays
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
southwell
Reviewed March 16, 2014 for a stay in February 2014
1
person found this review helpful

Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Mar 16, 2014
Thank you for your review of your stay at Catbells.

We are pleased you enjoyed the location of the property within Keswick and found the accommodation comfy.

We are delighted Catbells is on your list for a return trip and we look forward to welcoming you back!

Kind Regards,

Lakes Cottage Holidays
017687 74060
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Durham
Reviewed January 25, 2014 for a stay in January 2014

Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Jan 25, 2014
Thank you for your review of your stay at Catbells.

We are pleased you found the property to be spacious, well equipped and in a central location for Keswick town.

Thank you for recommending Catbells to others!

Lakes Cottage Holidays hopes to welcome you back to Catbells or another Lakes Cottage Holidays property in the future.

Kind Regards,

Lakes Cottage Holidays
017687 74060
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Stockport
Reviewed December 5, 2013 for a stay in November 2013

Value Rooms
Location Cleanliness
Check in / front desk
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Dec 5, 2013
Thank you for your review of Catbells, Keswick.

We are delighted this visit was your third to Catbells and you enjoyed the location of the property.

Lakes Cottage Holidays hopes to welcome you back to Catbells or another Lakes Cottage Holiday property next year!

Kind Regards,

Lakes Cottage Holidays
017687 74060
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Dawn B
London, United Kingdom
1 review
“Fantastic house, great loacation”
Reviewed October 11, 2013 for a stay in October 2013

Great house all you need for a base to explore the Lakes. House was very comfortable, we were working so welcomed a nice homely environment at the end of a busy day.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Homely feel and location.
Liked least: Nothing
Traveling group: Friends
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 10, 2013
Thank you for your review on Catbells.

We are pleased to hear that you enjoyed your stay at this property and we hope to welcome you back in the future.

Kind Regards
Lakes Cottage Holidays
017687 74060
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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