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“Split personality review”
Review of VR Takapuna

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VR Takapuna
Ranked #1 of 1 Hotels in Bayswater
Reviewed February 10, 2013

I agree with other reviewers on cleanliness, nice decor, pleasant staff. Also about mediocre breakfast, isolated location. When we moved in we found the room hot, with no air conditioning. When we complained we were told that while some rooms had air conditioning ours didn't. We were not offered a different room and were given an inadequate fan. After two nights of discomfort we decided to change hotels. We tried to work with Expedia and the hotel to get a refund on the two nights left on our reservation. No luck. I tried for another two or three hours when I got back including talking to Expedia management. So far no refund.

Couple other things to watch for. There was no shuttle service other than to ferry, we were not offered free ferry tickets, pillow top mattress or valet parking as listed on Expedia.

  • Stayed: January 2013, traveled as a couple
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1  Thank 509traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh A, General Manager at VR Takapuna, responded to this reviewResponded February 14, 2013

Dear Valued guest,

We thank you for your feed back and appreciate your kind comments. We value your comments and have forwarded your views to our management. All our Harbour view rooms have Air-condition. Please accept our sincere apologies for the inconvenience caused during your stay with us.
We do hope to welcoming you again in near future!

With warm Regards,
Rajesh

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358 - 364 of 630 reviews

Reviewed February 10, 2013

I want to start by saying that we enjoyed our 3-night stay at this hotel. We had booked a "sky view" room ($144), and were quite pleased. The bed was comfortable, good linens, amazing bathroom, spacious, quiet (except for a noisy garbage truck one AM), adequate continental breakfast and very friendly, helpful management.

That said, this is not a 4 or 5 star hotel as compared to, for example, the Hilton in Queenstown or the Novotel Auckland airport where we also stayed on our NZ trip. These are truly luxurious, 4-5 star hotels. If you arrive at the Takapuna Oaks with those expectations you will be very disappointed. I would compare this hotel to something like an American Residence Inn with a few caveats. The safe did not work, but someone came to fix it immediately. On check out, we were overcharged for the mini bar, but when we explained that we did not use the minibar our bill was adjusted. The wifi was sporadic and undependable.This hotel is a bit quirky.

But we liked staying in a quiet residential neighborhood, only a few minutes from downtown Auckland by ferry. We liked not having to cope with the noise of the city, yet still being close by. We would certainly stay there again.

Room Tip: Sky view rooms are a good budget choice. Harbour view would be better.
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  • Stayed: January 2013, traveled as a couple
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Thank anon03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh A, General Manager at VR Takapuna, responded to this reviewResponded February 17, 2013

Dear Valued Guest,

We are glad to see that you embraced what we offer here at our property. Great rooms, great location and value for money.
we appreciate your feed back and assure you of our best services at all times.
Thanking you and looking forward to welcoming you again in future.

with warm regards,
Rajesh

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Reviewed February 7, 2013

We stayed here for 3 nights in a 1-bedroom apartment on the highest floor to Auckland city.

The apartment was large, providing everything you need. Everything was very clean, including all kitchen facilities and dishes and the bathroom. We had a balcony facing Auckland harbor and skyline through a wonderful Pohutukawa tree in front, just perfect to sit in the evening with a glass of wine and some cheese and watch night falling and Auckland skyline lights change within this.

Be aware that the rooms’ and apartments’ locations within the building can heavily vary, some are for example on the back side in the inner courtyard and do not have any view at all –so be sure to absolutely know which category you book and what to expect from it to avoid disappointment.

The breakfast is served on the basement floor, the room itself and the whole ambience there is more motel-style than anything else, but was ok for us.

You definitely need a car when you stay here and want to do some trips to the surroundings. Parking is free behind the hotel.

  • Stayed: January 2013, traveled as a couple
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Thank TravelSiMa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh A, General Manager at VR Takapuna, responded to this reviewResponded February 14, 2013

Dear Valued Guest,

We thank you for taking time to share your experience and appreciate your kind comments about what our apartments have to offer rather than traditional Hotel rooms. We are a 5 star serviced apartment(Qualmark new Zealand endorsed) and do not represent ourselves to be any different.

Thank you and we look forward to having you stay with us again in future.

With regards,
Rajesh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

Very nice rooms, it was more like an apartment. Very comfortable, but no a/c it was a little warm, but they did have a fan in each room. The breakfast was nice each morning with coffee,tea, yogurt, toast, cereal and plenty of fruit. I think anyone would be happy with the accomodations. Everyone was friendly and the staff was very helpful.

  • Stayed: January 2013, traveled with family
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Thank msmikieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh A, General Manager at VR Takapuna, responded to this reviewResponded February 17, 2013

Dear Valued Guest,

We thank you for taking your valuable time to share your great experience and glad to see that you embraced what we offer here at our Hotel.
We pride ourselves on our friendly and efficient staff. Please stay in touch with us and we look forward to having you stay with us in near future.
Thanking you and assuring you of our best services at all times.

With warm regards,
Rajesh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

These apts/hotel rms. were a welcome change from a regular hotel room. This property was comfortable and very clean. We enjoyed having washer/ dryers in our rooms. The continental breakfast was substantial enough to get us going each morning. We would recommend this property to others. The staff on duty was friendly and helpful. It was a pleasant stay!

  • Stayed: January 2013, traveled with family
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Thank Lydia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh A, General Manager at VR Takapuna, responded to this reviewResponded February 4, 2013

Dear Valued Guest,

We thank you for having stayed with us and having taken your valuable time to share your very positive experience you had at our Hotel.
We are glad to hear that you embraced what we offer at our property. Great rooms, great Location and Price! We pride ourselves on our friendly and efficient staff, so it good to know that they assisted in making your stay comfortable.
We look forward to welcoming you again in future and assure you of our best services at all times.

Thank you,
With warm Regards,
Rajesh

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Reviewed February 1, 2013

I booked and paid in full on 2nd July, 2012, for a Harbour View Room. We were given a 'box room' and a view of the carpark. I requested to be moved to the correctly required room to be told nothing could be done.
As this was our Wedding Anniversary and we had come from country N.S.W. Australia I was very upset by their attitude.
We then went for dinner in the Sunset Lounge, where we wait 1-1/4 hours for one main course and one glass of wine each. Other diners were complaining of the long wait. The Staff were trying to do their best but were very unstaffed for the number of people in house that night.
Then they DOUBLE charged me for our dinner!!

I can see no good reason to pay ahead (they had my money for seven months) as it doesn't guarantee you the room of your choice.

I have written to Udal Sarin would offered us the correct room next visit...What next visit? you spoilt our stay this trip why would I want to stay with you again?

Room Tip: Ask Reception to show you the room before you pay your money or book-in.
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  • Stayed: January 2013, traveled as a couple
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1  Thank gumballPortStephens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh A, General Manager at VR Takapuna, responded to this reviewResponded February 4, 2013

Dear Valued Guest,

Thank you so much for your feedback and please accept our sincere apologies that your experience was below expectation. Any feedback we receive helps to make us better.
We are sorry for the inconvenience caused due to delay in service.
It is our continuous endeavour to improve and provide our best services to all our guests at all times.
We look forward to welcome you again in future.
Thank you,
With kind Regards,
Rajesh

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Reviewed January 28, 2013

like another reviewer said - make sure you get the room that you paid for - we paid for harbour view - but could barely see the water if we craned our necks from the balcony - we spoke with management and they shifted us to a genuine harbour view room.

one thing you will need to know before you book is what you plan to do with your days and how you plan to get there - we went to all places by car - and have to say that Lake Road is like one enormous cul-de-sac and rarely does it move near the speed limit - once we realised this and factored in a bit of extra time it was fine - and the ferry is very accessible - but we wanted the convenience of the car so we just allowed more time.

Room Tip: make sure you get what you pay for - be very specific - if you want the room with the view of Auckla...
See more room tips
  • Stayed: November 2012, traveled as a couple
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1  Thank debeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh A, General Manager at VR Takapuna, responded to this reviewResponded January 29, 2013

Dear Valued Guest,

We thank you for taking your valuable time to share your experience. We are glad to hear that you had a very Positive experience.
All our harbour view rooms offer a good view of the sea on either side of the city.
Please stay in contact with us and we look forward to having you stay with us in future and assure you of our best services at all times.

Thank you,
With kind regards,
Rajesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about VR Takapuna

Address: 1 Beresford Street, Bayswater, Auckland 0622, New Zealand (Formerly Auckland Takapuna Oaks)
Location: New Zealand > North Island > Auckland > Bayswater
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bayswater
Price Range: $106 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — VR Takapuna 4.5*
Number of rooms: 32
Official Description (provided by the hotel):
Experience 5 Star luxury by the sea in the newest Takapuna Hotel accommodation site. Situated oceanside between Takapuna and Bayswater, this new, fully serviced, boutique apartment hotel will exceed all your expectations. Auckland Takapuna Oaks offers fully self-contained 1 and 2-bedroom luxury apartments, just 10 minutes by complimentary ferry from Auckland City Center / VIADUCT HARBOUR. Free Wi-Fi is available throughout the property as well as continental breakfast per person. Lounge access with stunning views across Auckland Harbour is its true unique factor. All guests have complimentary gym usage and a Shuttle Service - to and from the Bayswater Ferry Terminal. Our property is truly something special in Auckland.Auckland Takapuna Oaks offers unique, spacious conference facilities. Offering flexibility and a range of accommodation and catering options to make your next event stand out from the rest. ... more   less 
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Also Known As:
Auckland Takapuna Oaks Hotel Bayswater
VR Takapuna Auckland/Bayswater

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