We stayed for one night on a public holiday weekend in early November.
First,the front desk staff were polite and helpful. At check in time, there was a long queue. When it was our turn, the staff apologised for the wait (waiting time was about 15 minutes). He was cheerful and had a pleasant personality. Quite hassle free, expect the fact that out studio room wasn't ready( this was at 2.30pm) as the previous occupant hadn't checked out! The staff told us to return 45 minutes later. He also took down our contact number in case the room was made available sooner. When asked it we could have another room, he reported that it was full occupancy in the resort that day.
Second, the studio room on the 1st floor facing the theme park was VERY spacious. It had just been cleaned by the house-keeping staff, so the tiled floor was still wet. Bathroom and balcony were spacious too. That was a plus point for me. A mini bar, although nothing inside, coffee/tea makings facilities and adequate bathroom supplies came with the room. The bed was very comfortable.
The downside was I found remnants of junk food and hair from previous occupants under the sheets. Also, the air-con wasn't functioning well. Although it could be turned on, but it wasn't cool. Thank goodness there was a 4 blade ceiling fan in the room to keep us cool.
Another disappointment was that there were no were bath towels provided. We tried calling the operator 3 times but no one answered. So my hubby had go downstairs to the front desk to request for towels..to our frustration, it took 40 minutes for someone to deliver them to us. During that time, we saw some housekeeping staff cleaning other rooms, so we asked them if they could provide us with fresh towels. Negative. The reason they gave put us off- it wasn't their duty to clean up our room, so they couldn't give us towels from their fresh supplies! Still no one came up with our towels and my hubby had to go down AGAIN to request for them. This time, a pleasant man at the front desk gave us the assurance that he would personally come up with our towels in hand. Sure enough, hardly 5 minutes later he brought up the towels and apologise profusely for the delay and trouble caused.
The last thing which made me give 3 stars for this review is that our bathroom had FLOODED, both when we took showers and used the jacuzzi. The water just didn't flow into the drainage pipes immediately. They must have been terribly clogged! When I used the otherwise functioning jacuzzi, water leaked out of the tub and made the bathroom floor all wet. We reported this matter to the night staff, who said he would sent someone up to check out the matter. Well, during our stay, no one showed up. Hopefully they'll see to it.
On another note, the food served in the restaurant was good. Adequate variety and spacious layout. The dining area was so so. On Sunday morning there was a huge crowd, probably because a family day outing by a certain company was taking place at that time. So the dining area filled up very fast and some families even had to share tables, while some others were told to wait and weren't allowed into the restaurant as there weren't any seats left.
The theme park was average but it would be lovely for kids. The water isn't very deep and the slides are better suited for the young ones. As in-house guest, we had unlimited use of the theme park. Outsiders pay RM35 for an adult ticket, which is a little steep considering there are hardly any rides for thrill seekers.
OK for a short getaway.
- Official Description (provided by the hotel):
- Gold Coast Morib International Resort located in the lovely area of Morib Beach, enjoys a commanding position in the beaches, sightseeing, family fun hub. ... more less
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- Also Known As:
- Gold Coast Resort Morib Hotel Banting
- Gold Coast Morib International Resort Banting, Malaysia - Selangor