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“Management to review..”

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Gold Coast Morib International Resort
Ranked #3 of 6 Hotels in Banting
Singapore, Singapore
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Management to review..”
Reviewed August 7, 2012

I was there with my family in mid June this year. We were excited in the beginning but was disappointed later to find out that the overall service is poor. Housekeeping was rather slow, there was no room service, variety of food in the cafe was small and surprisingly there were flies almost everywhere in the cafe and the buffet area. Poor maintenance in hygiene. The entrance fee to theme park is rather expensive to compare other similar theme parks like in Shah Alam, Port Dickson, etc. The main slides water pump not functioning on that day. We felt cheated by it.

The only consolations are, first, generally the service staff in both theme park and hotel resort are friendly. Though some are pretty shy to acknowledge guests presence. Needs more training in guests contact and second, it has nice facing/view of the sea.

Management team needs to review/relook into the overall state of the resort eg. managing its food hygiene in the cafe, maintenance of the theme park (to replace new water pump if faulty for too long) then to reduce the price of entrance fee. Poor internet connection and it is just limited to small area in lobby and cafe..?

Will consider to come back again..

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Zuraidah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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604 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
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Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Any
English first
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 1, 2012

The room is nice with jacuzzi in the bath room.It is very relax trip.Everything is good.Beach nice compare to Port Dickson.It is very noisy when they doing house keeping beside our room.awakening me.There is no others food except the hotel buffet.no room service for food.Only few choice for Ala carte.No ala carte when buffet time for lunch and dinner.There have a drink place on the beach thr.very nice view.There got a water park.is suite for family to have fun time there with their kids.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Evelyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 6 Contributor
119 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed July 17, 2012

I have a group of friends coming in from Jakarta and wanted to visit KL as well as a nearby beach. So we thought rather than the same old boring PD, there is a choice of either in Selangor or Malacca. My friends didn't realize that there is a strip of beach in Selangor except what they heard online and asked me to drive over one weekend to have a look before they booked for Sep

So drove I did and was surprised. The drive to the resort is very scenic and you will see some quaint towns and villages, all very charming and nice

At the resort, first impression was quite good. So we drove in and parked and walked around. First up, we couldn't find a lift to go upstairs. Then we went around to see the theme park and basically, it is a pool with water slides and a couple of other things. This would please anyone who has not been to Genting or the travelling amusement parks

Finally we walked out to the most impressive feature which is like a bar/ restaurant in the sea. This has a charm of its own. We sat at a table and no one came to serve us. After nearly 20 minutes, we walked to the center and asked the waitress for menus. She came and took orders and a number of the cooked snacks were not available

You can forget about replenishing your drinks. Even though there was only 2 other small tables besides ours, no one bothered to check until we want to pay the bill. Then we have to walk again to ask them and to pay

Ambience at the bar is nice

Unfortunately, we are not going to book there for our Indonesian friends as it is very poor service and maintenance. So Malacca it is!

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
6 Thank elfin27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Banting hotels

melaka
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 16, 2012

We check in on 15/7, & check out on 16/7. On 16/7 itself, during breakfast time, my daughter wanna go to toilet. So, I pass the camera & video Cam to my hubby. He just put in on a chair & totally forgot about it. So, we left the cafe without notice that the camera & camcarder still left on the chair. When inside the themepark, my hubby ask me about the bag, then only he realise that he has forgotten the bag. It was very lucky for us because the bag was handed over to the supervisor by the staff who did the cleaning. We really appreciate we manage to find the lost items especially those memoriable images chaptured inside the camera & viewcam. Thank you very much to the morib staff. What a lucky day!!!!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sweetginMelaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 15, 2012

I'm planning to go for an off day (thats what I usually called my holiday since I hardly away from home more than 2 days!), so my friend recommend me to check on Streatdeal.com.my and there goes, I saw an interesting advertisement about this place - Gold Cost Morib. Yes, I bought a voucher to stay on Friday-Saturday, 13-14 July 2012. It was my hubby's birthday, so I bought the voucher for his birthday, thought I can surprise him with a birthday cake and present, as what advertised in the promotion.

The big day arrived - yeah. I've checked in at 4.00 pm in Gold Cost Morib, seeing a big croud, thought that this hotel must done a very good job in sales! Not bad at all. Upon checking in, I was not greeted as how the usual hotel reception always greet the guests, but its ok, they must be very busy since there's many guests arriving, it still ok for me.

Upon entering the room, yeah, seems it still quite empty, with only TV Channel 1, 2, 3, 7 & 8 available for us to enjoy and calling this a short honeymoon, we get a room with two single bed! - maybe I didn't mentioned during my booking, its my fault, its OK, again.

While waiting for the dinner, we just chit chat in our room and finally its dinner time- which I'm looking forward for a romantic dinner with my hubby. About 7.45pm, we went down and there goes the drama! The small restaurant couldn't cope up with the HUGE HUGE amount of people flooding the room, you can see many people standing beside the tables, waiting for their turn to seat, LONG LONG que at the serving area, empty food tray, non organize dishes, ice-cream barrel on the table (its ice cream OK! it suppose to be in the fridge!) and people are rushing for food (don't blame the guests, they pay to eat!) and upon seeing this, I am seriously sure that this wasn't my fault at all! You can imagine how my suppose to be romantic vacation turns to be worse vacation in a lifetime! To cover up my frustration, we decided to go to Bagan Lalang instead, and we enjoyed a better seafood there and of course, we didn't manage to claim the birthday cake and present as advertised, so basically, I just do charity for the hotel!

As for the theme park, I have no comments. We got a free entry to the theme park, but we didn't use it, due to last nite incident!

As for breakfast the next day, they decided to prepare it behind the hotel, near the beach area, just like Malay wedding ceremony! ( I believe they receive many complaints for the night before, then decided to give more space for the guests), and the food, ermmm... you elaborate yourself.

In my opinion, the hotel really earned money from the guests frustration. I can see some other family arguing with the reception, on the same matter! They definitely have made a good sales but they just can't cope with the huge amount of guests arrived.

They should have put some limitation somewhere. The ads in Groupon.com and Streetdeal.com and the hotel website itself can project income, hundred thousands, in facts millions of ringgit, but they should find solution to cater every guests thou! This kind of selfish management should be STOPPED. We are paying money to get a good service, especially when you claim your hotel as a 5 star hotel (huh! no joke ya!) so we as a guest are expecting a 5 star service as well.

Thus, I will not recommend you people to stay here unless they really want to change their management style. Hopeless!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
25 Thank jalanjalanjuly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 15, 2012

Checked in and they gave me a room same as another couple. Front desk called and said they will send someone up to give me a new room key.
Strike 1!

After waiting for 10 minutes, got the key card for the new room. Upon opening the toilet door, could see shoe prints on the jacuzzi (do they even clean it properly).
The icing on the cake is opening the toilet bowl lid and seeing floating human waste (imagine the horror) as the WC is not working. How can you clean up the room and not check this?
Strike 2!

Called reception regarding this but no one picked up. Went all the way downstairs to complain and the staff nonchalantly programmed another key card for another room and gave it to me without feeling any guilt or any bother to apologize. Is this the kind of crappy & lousy service you expect?
Strike 3!

I'm a paying customer for God's sake! I am not staying at this hotel for free!

Seriously, this is the first and the last time I'll be staying here!

Other guests, beware on the lousy service!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank JakobDylan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 3 Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 15, 2012

It is not on a Sunway Lagoon scale resort this is a fact. Its more like a mini wet world with winding slides located in the centre of four or five blocks of encircling cement apartment towers. Rooms are big with big sized toilets too. Room jacuzzi is available but may not be properly maintained eg jets not working in my room. TV channels are only free to air and no satellite channels availablea. Beddings are ok. Location wise it is next to the beach. One night stay max I would say is enough.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pyan ya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gold Coast Morib International Resort

Property: Gold Coast Morib International Resort
Address: PT 294, Kawasan Kanchong Laut | Morib Beach, Banting 42700, Malaysia
Location: Malaysia > Selangor > Kuala Langat District > Banting
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Banting
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gold Coast Morib International Resort 3.5*
Number of rooms: 600
Official Description (provided by the hotel):
Gold Coast Morib International Resort located in the lovely area of Morib Beach, enjoys a commanding position in the beaches, sightseeing, family fun hub. ... more   less 
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Also Known As:
Gold Coast Resort Morib Hotel Banting
Gold Coast Morib International Resort Banting, Malaysia - Selangor

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