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“Not good!”
Review of Quest Henderson

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Quest Henderson
Certificate of Excellence
Reviewed January 19, 2014

We stayed one night, that was enough. On arrival the non personalised desk attendant informed us the payment had already been taken from our credit card 48 hours prior to our arrival. We wanted to pay cash and thought our c/c details were merely to secure the booking prior to arrival. Not so. It appears we didn't read the fine print. To our room and the swipe 'key' card was so worn it took some time to get it to activate the door lock. The room was average.at best. Internet charge was exhorbatent and the charge for the unsecure car park is a rip off when you can park on the road right outside the main entrance for free. Think carefully before deciding on staying here.

Room Tip: What swimming pool and as there a fitness centre?
  • Stayed: January 2014, traveled as a couple
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1  Thank Kiwifos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (76)
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56 - 62 of 76 reviews

Reviewed December 8, 2013

My wife, two children and I stayed at Quest Apartments in Henderson, New Zealand for three nights but paid for four, since the staff would not accommodate our early (ended up being approximately 4 AM or 5 AM) check-in without charging us for an additional night. Then, when we got to the apartment, I was disappointed to learn that it had no pool nor free Internet, as its website clearly advertises. (Thus, we ended up paying an additional $30 for Internet service -- $15 per day, for the two days that we used it.) Furthermore, the kitchen was minimally stocked in terms of utensils, and when I asked for proper utensils, I was told that they either had none or was given suboptimal substitutes. Also, the cleaning staff needed to be directed in order to obtain proper room servicing.

Now, over a week after our stay, the company charged us additional, bogus fees for parking, etc. that we were not previously informed about and did not, previously, nor do we, now, agree to.

Overall the stay was marginal, at best, and the price is excessive (prior to the hidden fees for parking, etc.). So, we were glad to be leaving, when our check-out date arrived.

Room Tip: Avoid this hotel. There is another, better hotel in Henderson which we wish that we would have chose...
  • Stayed: November 2013, traveled with family
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5  Thank DarwinAirola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

I always go to this hotel since many years when i need to stay in Auckland - It is perflectly situated, close to a big shopping center, and The Falls restaurant. Very good value for money you spend as the room are quiet big with nice view on the waitakere ranges, and with kitchen fully equiped, washing machine, dryer ... everything you need !!! Parking is easy and it's very quiet ! The only little thing wrong is the double doors on the top floor bedrooms .. can be anoying if you have a lot of luggage !!!

Room Tip: top floor bedrooms with nice view on the waitakere ranges
  • Stayed: September 2013, traveled on business
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1  Thank Isabelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestHenderson, Manager at Quest Henderson, responded to this reviewResponded March 16, 2014

Dear Guest, Thank you for taking out time to review our accommodation, we are pleased to hear that you enjoyed your stay and hope to see you again in the near future. Have a great weekend. Warm Regards Mani Kaul Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013

This was one of the better value for money places we stayed at and it is very quiet so we got a great nights sleep. Rooms were average size but the facilities were good. They have auto laundry and dryer and dishwasher, full sized fridge, TV, CD stereo and internet. You have to go out for meals or you can order in.

  • Stayed: September 2013, traveled as a couple
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Thank Samara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestHenderson, Manager at Quest Henderson, responded to this reviewResponded March 16, 2014

Dear Guest, Thank you for taking out time to review our accommodation, we are pleased to hear that you enjoyed your stay and hope to see you again in the near future. Have a great weekend. Warm Regards Mani Kaul Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2013

I have stayed here a couple of times now, and find it to be a pleasant enough place. The rooms I've stayed in have been of a good size with reasonable amenities. With its location so close to town it can be noisy, but I've never been overly bothered by noise. I usually book last minute and have got good rates each time, with only booking for one night last time I then asked to extend my stay by three more nights and was given the same rate. Im not impressed with hotels that charge for wifi these days but the price here isn't exorbitant like others I've stayed at. Overall a nice enough place to stay and I will stay here again on my next visit to NZ.

  • Stayed: April 2013, traveled solo
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1  Thank Latoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2013

Stayed 3 nights, we were meant to have breakfast delivered each day but were only given a very budget breakfast on the first night then they forgot about us so we had to get our own elsewhere. My room was very small and I was not overly impressed. We had a number of people from our company staying and none of us would stay there again.

  • Stayed: February 2013, traveled on business
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1  Thank kiwiboy2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

I stayed at the Quest Henderson for a couple of nights (business trip) in March. The front counter staff are friendly and helpful, fast wireless internet at the very reasonable price of $15 per day, the rooms have a dishwasher, washing and drying machine and a fully appointed kitchen (an oven as well as a microwave). There is a fairly newish TV with Freeview and the basic SKY Channels (Sky Sport One etc).
The mattress on the bed is quite firm (hard) but that would be my only negative comment.
Great location - just five minutes walk from Henderson railway station and the main shopping centre

  • Stayed: March 2013, traveled on business
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1  Thank Tipene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Henderson

Address: 12 Wadier Place | corner Sel Peacock St. & Wadier Place, Henderson, Auckland 0610, New Zealand
Location: New Zealand > North Island > Auckland > Henderson
Amenities:
Business Center with Internet Access Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Henderson
Price Range: $92 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quest Henderson 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
Quest Henderson Auckland

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