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“Clean, modern and reasonably priced”
4 of 5 bubbles Review of Quest Henderson

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Quest Henderson
Christchurch, New Zealand
Level Contributor
60 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Clean, modern and reasonably priced”
4 of 5 bubbles Reviewed January 23, 2013

We spent two nights and our room was comfortable and clean. Quite good location wise not far from westgate and eateries and takeaways though we did drive as a little far to walk for us. Being an apartment the room had all we required and some -dishwasher, washing machine, dryer, full size fridge freezer. They were very lacking in crockery and cutlery though, just a setting each. We purchased a carpark though we didnt need to could have parked on the street outside. This may not be the case during the working week though. Would stay again.

Stayed January 2013, traveled as a couple
Helpful?
Thank kiwisontheloose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestHenderson, Front Office Manager at Quest Henderson, responded to this review, March 30, 2013
Dear Guest, Thank you for taking out time to review our accommodation, we are pleased to hear that you enjoyed your stay and hope to see you again in the near future. Have a great weekend. Warm Regards

Mani Kaul
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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73 reviews from our community

Traveler rating
    29
    26
    10
    5
    3
See reviews for
15
25
5
19
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
Dunedin, Otago, New Zealand
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 14, 2012

We have stayed at quest Henderson once before and went back due to the convenience of the location and price. The manager gave our friends a higher price than us and refused to budge for them. When they decided to check out earlier than expected (by a couple of days) he said he'd have to increase the price per night further. I thought tis was a bit rich. To be fair apart from the disinterested host the room and amenities were top notch. On value alone we would syat there again but don't expect much from the front desk.

Stayed November 2012, traveled as a couple
Helpful?
Thank Aidan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestHenderson, Owner at Quest Henderson, responded to this review, November 16, 2012
Dear Mr. Lusby

Hope you are well and thanks for taking time out to submit this review.

We appreciate your input, whether negative or positive, it is highly important to us, enabling us to improve our standards and making sure we provide the best possible service to all guests.

Our prices change day to day and we have various packages people can avail of. While your bookings were done back in May your friends booked with us much later resulting in the price difference. In addition a change in departure dates resulted in the package they had booked changing.

We apologize that this was not clearly explained at the time of departure. We are happy in this case to refund the difference to your friends' account. We are glad you enjoyed the amenities in your room. We will strive to improve our service going forward.

regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed October 5, 2012

We were waiting for our house to be completed and stayed at this hotel for 2 weeks. The building is fairly new, has all the mod con's incl Air Conditioner, Dishwasher, Washing Machine, Dryer, Sky TV etc. Location was good and close to swimming pool & Henderson Town Center. The long staying tenants is what lowered the quality our stay here. We had the feeling we were living amongst criminals, every-time we'd go to our parked car there were tenants always smoking at the front of this building with multiple cars pulling in and leaving within 5mins (possible drug deals). The children of these tenants were out of control & played in the elevators all the time causing delays when you tried to come & go, the children were dirty & seeking attention from the other guests (which isn't safe for the children). I swim every morning and would leave at 5.30am, when I left the building there were drugged fu*#ed idiots waiting down stairs, they looked like they were waiting to score and would jam the door open as I left so they could come out of the cold and wait for the dealer to wake up. We'd come home in the evening and find police cars at the premises and crying adults clutching babies in there arms asking us for assistance. We bought this to the attention of the managers on numerous occasions who turned a blind eye and responded by saying "this is what happens out west". Hence the title of our review.

Room Tip: Don't stay here
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dreese005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 15, 2012

We stayed at the Quest Henderson last week for 2 nights. We arrived in the wee hours of the morning from Sydney but we were greeted with a kind hearted gentleman who instructed us to collect the key to our room from Reception. Our room was on the top floor, quite big and comfortable with all modern conveniences - very clean. We were also allocated a parking space which was really great. The staff members were very hospitable from the front desk to the domestic employee who cleaned our room. The Quest is in a quiet spot on top of the hill where you can see the surrounding hills from afar and it's in central Henderson which is very handy to all the shops and restaurants. I would recommend this hotel to anyone as a gem of a place to stay - excellent establishment!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Touhuni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestHenderson, Manager at Quest Henderson, responded to this review, March 16, 2014
Dear Guest, Thank you for taking out time to review our accommodation, we are pleased to hear that you enjoyed your stay and hope to see you again in the near future. Have a great weekend. Warm Regards Mani Kaul Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timaru, New Zealand
1 review
4 of 5 bubbles Reviewed July 20, 2012

I stayed at quest Henderson during a business trip for a week in July. The room was big and spacious and was serviced regularly and with attention to detail. The reception and housekeeping staff were pleasant and helpful and assisted wherever they could. I place still has a new feel and is well maintained. I was glad to have found an excellent quite place out west and I will definitely be staying at Quest Henderson again.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestHenderson, Manager at Quest Henderson, responded to this review, March 16, 2014
Dear Guest, Thank you for taking out time to review our accommodation, we are pleased to hear that you enjoyed your stay and hope to see you again in the near future. Have a great weekend. Warm Regards Mani Kaul Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 18, 2012

I felt compelled to write this review because a business such as this one should be rewarded and encouraged. Quest Henderson, is a great place to stay, the rooms are big, clean and comfortable.The manager and his family are very helpful, providing a lot of useful information. I can't rate their attitude highly enough. We enthusiastically recommend the hotel for the comfort, good location, excellent and outstanding service!

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank antipode68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestHenderson, Franchise Director at Quest Henderson, responded to this review, July 20, 2012
Dear Sir/madam

Hope you are well and thanks for taking time out to submit this review.

We appreciate your input, whether negative or positive, it is highly important to us, enabling us to improve our standards and making sure we provide the best possible service to all guests.

At Quest Henderson we ensure the guests can have the best experience and your comments have been taken into account.

We are glad to know that you enjoyed your stay at Quest Henderson . We will do our utmost to make sure our standard of service remains high and we do the best we can for our customers.

Regards

Sameer Channa
Franchise Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
5 of 5 bubbles Reviewed July 2, 2012

The hotel is in a great location is central to all restaurants and shopping precincts in West Auckland. The Staff are extremely helpful and go the extra mile to assist guests. I was travelling with my partner who was heavily pregnant, the manager; I believe his name is Mani, helped us carry our luggage and made sure we were comfortable. It’s great to have such personalized service, especially when you have travelled for 22hours. The apartments are new and clean and the kitchenette is a real bonus.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aradhana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestHenderson, Franchise Director at Quest Henderson, responded to this review, July 20, 2012
Dear Aradhana

Hope you are well and thanks for taking time out to submit this review.

We appreciate your input, whether negative or positive, it is highly important to us, enabling us to improve our standards and making sure we provide the best possible service to all guests.

At Quest Henderson we ensure the guests can have the best experience and your comments have been taken into account.

We are delighted that you enjoyed your stay at Quest Henderson. We look forward to seeing you and you family back here.

Regards

Sameer Channa
Franchise Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Henderson

Property: Quest Henderson
Address: 12 Wadier Place | corner Sel Peacock St. & Wadier Place, Henderson 0610, New Zealand
Location: New Zealand > North Island > Auckland Region > Henderson
Amenities:
Business Center with Internet Access Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Henderson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest Henderson 4*
Number of rooms: 39
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hotwire, Priceline, TripOnline SA, Agoda and HotelQuickly so you can book your Quest Henderson reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quest Henderson Auckland

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