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“5 Star prices - 2 Star service”
2 of 5 bubbles Review of Yarra Valley Lodge

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Yarra Valley Lodge
Ranked #1 of 1 Hotels in Chirnside Park
Certificate of Excellence
Melbourne
Level Contributor
140 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“5 Star prices - 2 Star service”
Reviewed July 8, 2008

We stayed here as part of a larger group, and although the location (beautiful) and ammenities (plentiful) were outstanding, the staff and their attitude left a lot to be desired.

We were "received" at check-in (you couldn't call it "welcomed") and sent to our room. The vague directions to the lift didn't help, and it took us some time to locate our room.

The complimentary bottle of wine was waiting in our room, but was white not red, as requested.

Our group had arranged golf and spa treatments, but were not offered any incentive for doing so. "We'd be booked out anyway" was the response. Nevertheless, while we enjoyed the spa treatments (of all the staff, the therapists were the most gracious and proficient), the golf "pro" who manned the shop and was responsible for seeing golfers to the course was both rude and dismissive.

Our biggest gripe was with Bella restaurant. My advice would be don't bother, and unless you have breakfast included in your tariff, $30+ for the buffet is exorbitant.

We had a room booked for all of us for dinner on the Saturday night, and it was like a scene from Fawlty Towers. We were there to enjoy a relaxing meal, but from start to finish took four hours, and the interaction between staff was embarrassing. My meal alone cost more than $70 for three courses, no drinks. Some courses came out late, others were luke-warm and I watched one staff member take 20 minutes to slice four pieces of bread.

I was in the checkout queue for more than quarter of an hour on our last morning, and when I reached the desk, there were at least 20 people behind me.

That said, I have since contacted management and received an apology, but this property has a lot of staff training to do before it even scrapes the surface of service excellence.

  • Liked — The location
  • Disliked — Poor service
  • Stayed July 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank flossyfizzdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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517 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Sydney
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 9, 2007

As we’re both not golfers the Sebel Heritage seemed like a strange place to spend several days of relaxation, however since most of Gippsland was on fire, holiday plans were quickly re-jigged.

We had booked into their one bedroom suites - the Magnolia Suite - which are located at the end of the building on each floor. After a breezy and friendly check-in, we walked to the end of the hall and opened the door and were both gobsmacked by the very comfortable size of the suite – combined lounge (one three person sofa and two lounge chairs) and dining area (setting for 6), bedroom with king size bed, full size drawers, cupboard and desk along with large sized television. Leading off the bedroom was the large bathroom, with spa bath, separate shower recess. There also was a separate toilet off the entry way. Our suite was on the ground floor and not only were the windows from ceiling to floor we had access to our private patio area. Extras for the suites are a CD/radio player – unfortunately we didn’t bring any CDs with us and the hotel didn’t have any iPod cables, they did, however, provide us with a DVD player at no charge.

The restaurant, Bella has a sophisticated menu which features local produce and the wine list has a varied selection of wines from local vineyards although the wines can be quite pricey (cheapest was around $48). As there seemed to be a few larger parties dining on the night we ate there, the staff kindly seated us in another section of the dining room, which we were thankful for. The food and beverage staff was incredibly knowledgeable, attentive and down-to-earth; the staff, food and wine really made our dining experience! Pre-dinner drinks at the bar were great too with a good range of wine by the glass and top-shelf spirits available. In our suite, a toaster and kettle were provided, I would have thought a tea pot and plates would be standard in all rooms although our requests for plates for cheeses, ice buckets, tea cups, plates and cutlery for in-house dining were no problem for hotel staff.

We made full use of the Heritage Spa and Retreat – the gym, steam room and indoor swimming pool, although we were tempted by the luxurious day spa treatments we were too busy relaxing to book an appointment!

If you don’t feel like getting in the car and exploring yet feel like being active, the resort has its own walking and bicycle tracks (you can hire bikes from reception) allowing you to experience the extensive gardens. If you are into golf there are two courses available for guests, one designed by Jack Nicklaus. There are two tennis courts but after reading the details you may want to pack your racquet as hire charges are pretty steep.

The Sebel Heritage is a perfect base to explore the Yarra Valley wine region. I think we chose a perfect time to visit as during the year the hotel is mainly used for business conferences and over the Christmas / New Year break it was mentioned that most of the guests were leisure travellers.

  • Liked — The size of the suite, the king size bed and the bathroom amenities and the staff
  • Disliked — Some of the furniture is getting tatty
  • Stayed January 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank demonika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 10, 2006

The Sebel Heritage is one of a very few mainstream accommodation styles in the Yarra Valley which is mainly known for boutique style hotes and b&bs. I'd considered staying there before for recreation, but was a bit of put off by the golf focus (it's also a residential community that backs on to a Jack Nicklaus designed golf course). However, last weekend we had a conference there for three days. The rooms were OK, service was great, but oh, the food.

The chef managed to reincarnate every dish at every meal into a varied form of its previous sorry self. Last night's lamb and vegetable hot pot turned into lamb on cous-cous with vegetables on the side. Last night's berry ice-cream (jam packed into a cup!) turned into 'cheesecake' the following night by slapping it onto a crumbly soggy bottom. A 'chef's selection' dessert was green, unidentifiable in flavour, was also rammed into a cup and resulted in visible grimaces of all who tried it.

Given that us Victorians pride ourselves on being the gastronomic hub of Australia, this type of cuisine will be enough to put the locals of this hotel!

  • Stayed February 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank BambiD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Yarra Valley Lodge

Property: Yarra Valley Lodge
Address: 2 Heritage Avenue | Heritage Golf & Country Club, Chirnside Park, Victoria 3116, Australia (Formerly The Sebel Heritage Yarra Valley)
Location: Australia > Victoria > Yarra Valley > Chirnside Park
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Chirnside Park
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Yarra Valley Lodge 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Positioned at the gateway to the Yarra Valley, Yarra Valley Lodge is a world class resort offering guests total luxury, surrounded by two championship golf courses. Take advantage of the hotels location on the doorstep to over 100 wineries. Exuding the warmth and timeless appeal of a private lodge, 102 spacious and superbly appointed guest rooms and conference rooms await you. ... more   less 
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Also Known As:
The Sebel Heritage Yarra Valley Hotel Chirnside Park
Sebel Heritage Yarra Valley Melbourne
Yarra Valley Lodge Australia/Chirnside Park, Victoria

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