Firstly I found the booking system very unprofessional. I had to call 3 times to ensure that I had a room. I was finally contacted & told there was a King Suite available to accommodate 2 adults & 3 children. She told me she would send through a confirmation email to confirm the booking. Waited until the morning of checkin & still hadn't received it. I then had to call the Lodge again that morning to ensure we did in fact have a booking. I have stayed in many hotels over the years & have never had to call numerous times. Booking confirmation should be confirmed automatically. This was only the beginning. When arriving I was pleased with the beautiful golf course & gardens the lodge is surrounded by. Upon entering the suite it presented clean & tidy other than the roll out bed looking like a hospital bed. I was very disgusted with the mould in the shower. Clearly visible & dirty. No one in my family wanted to step foot in that shower. Very disappointed. Buffet breakfast is average with tables left dirty & scrambled eggs drowning in oil. I will not be staying there again.
- Official Description (provided by the hotel):
- Positioned at the gateway to the Yarra Valley, Yarra Valley Lodge is a world class resort offering guests total luxury, surrounded by two championship golf courses. Take advantage of the hotels location on the doorstep to over 100 wineries. Exuding the warmth and timeless appeal of a private lodge, 102 spacious and superbly appointed guest rooms and conference rooms await you. ... more less
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- Also Known As:
- The Sebel Heritage Yarra Valley Hotel Chirnside Park
- Sebel Heritage Yarra Valley Melbourne
- Yarra Valley Lodge Australia/Chirnside Park, Victoria