Requested an early check-in today due to attending an event and told via phone that the room would be available for us. 8 customers booked in BEFORE us who did not request early check-in (as confirmed by speaking with the guests)
Very frustrating and unpleasant experience.
STILL sitting outside waiting to be checked in.
Not the typical service I receive as a frequent traveller when advised early check-in is available.
- Official Description (provided by the hotel):
- Positioned at the gateway to the Yarra Valley, Yarra Valley Lodge is a world class resort offering guests total luxury, surrounded by two championship golf courses. Take advantage of the hotels location on the doorstep to over 100 wineries. Exuding the warmth and timeless appeal of a private lodge, 102 spacious and superbly appointed guest rooms and conference rooms await you. ... more less
- Reservation Options:
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- Also Known As:
- The Sebel Heritage Yarra Valley Hotel Chirnside Park
- Sebel Heritage Yarra Valley Melbourne
- Yarra Valley Lodge Australia/Chirnside Park, Victoria