We have just spent a night at this hotel over the weekend, on the morning of our departure we used the gym in the health retreat. The weights machine my fiance was using broke as he was using it, crushing his head and resulting in a nasty head injury. The woman in the health retreat turned up after 5 minutes and started examining the machine and filling out a form instead of running across to the hotel to get us some ice and a first aid box, which is what any nice, caring, normal person would have done, we had to ring across to the hotel ourselves to tell them that there had been a serious accident and to bring ice and a first aid box across to the gym. The hotel is a 2 minute walk away from the gym, it took them FIFTEEN minutes to come across. The girls in reception were kind and helpful, however the management at the hotel have not even uttered us an apology, just a couple of pathetic emails saying that they are 'gathering information', in other words they know they are responsible, they know that the faulty gym equipment could have killed my fiance and they are trying to cover their cowardly backs. Absolutely disgusted with this hotel.
- Official Description (provided by the hotel):
- Positioned at the gateway to the Yarra Valley, Yarra Valley Lodge is a world class resort offering guests total luxury, surrounded by two championship golf courses. Take advantage of the hotels location on the doorstep to over 100 wineries. Exuding the warmth and timeless appeal of a private lodge, 102 spacious and superbly appointed guest rooms and conference rooms await you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Orbitz, Travelocity, Priceline, TripOnline SA, Agoda and HotelQuickly so you can book your Yarra Valley Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Sebel Heritage Yarra Valley Hotel Chirnside Park
- Sebel Heritage Yarra Valley Melbourne
- Yarra Valley Lodge Australia/Chirnside Park, Victoria