We recently had the pleasure of staying at the Sebel Heritage Yarra Valley for a 2 day business conference. I must say that I was incredibly impressed with the professionalism and helpfulness of the staff at all times. We arrived as a large group and yet I saw every person greeted warmly with a very efficient check in process.
The staff displayed a consistent high level of professionalism, were extremely helpful and able to answer any questions asked accurately and promptly. Where questions could not be answered immediately, staff sought and provided the required information promptly.
The food was delicious and varied. During a very short delay in providing more eggs for breakfast, staff pro-actively provided information advising of the delay and the time to have more eggs available.
All meal and break facilities were consistently available, clean, neat and presented well, making any transition between conference activities and meals/breaks seamless.
This has been my third stay at the Sebel for business. During each visit, staff have consistently provided an admirable level of service, friendliness, helpfulness and professionalism.
I wouldn’t hesitate to recommend the Sebel Heritage Yarra Valley to anyone.
- Official Description (provided by the hotel):
- Positioned at the gateway to the Yarra Valley, Yarra Valley Lodge is a world class resort offering guests total luxury, surrounded by two championship golf courses. Take advantage of the hotels location on the doorstep to over 100 wineries. Exuding the warmth and timeless appeal of a private lodge, 102 spacious and superbly appointed guest rooms and conference rooms await you. ... more less
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- Also Known As:
- The Sebel Heritage Yarra Valley Hotel Chirnside Park
- Sebel Heritage Yarra Valley Melbourne
- Yarra Valley Lodge Australia/Chirnside Park, Victoria