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“Some Good - Some Bad”
Review of Yarra Valley Lodge

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Yarra Valley Lodge
Ranked #1 of 1 Hotels in Chirnside Park
Certificate of Excellence
Caloundra, Australia
Level Contributor
88 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Some Good – Some Bad”
Reviewed December 25, 2011

We booked a two night Golf and Pamper Package over Christmas, with a Seafood Buffet on Christmas day and our review is based on the whole package. We booked golf for 1pm but arrived at the hotel about 11am, we called into the Pro Shop to check if we could play earlier and were informed by a very rude young man that it was member’s competition and we couldn’t possible play in this time. We then arrived at reception and were curtly informed by the receptionist that check-in was 2pm and our room wasn’t ready. We said we were playing golf at 1pm. The senior male in reception phoned house-keeping and very quickly handed us our room key and booked the restaurant for that night. The hotel room was on the 3rd floor (top) with a small balcony over-looking the golf course. The room was large, very clean and well equipped, no complaints about the room. We arrived for golf and we were greeted by a very friendly and efficient gentleman, our clubs were quickly brought to the cart and we were given directions where to go. Although there was a course marshall, the play was very slow, with not many players in front of us. The greens were in very bad condition, we mentioned this in the pro shop after our game and were informed they had a problem with chemicals. We were not informed of this before we played and at $110 each that is unacceptable. It was a beautiful hot day and after golf we decided to have a beer outside over-looking the 18th green – to our shock we were told by the barman that the outside area was for members only, we could have a drink in a small, dark room at the back of the bar. When we were ready to forget about drinks we were reluctantly told we could sit out-side. While we understand member only areas in a members club, we do not want to feel like ‘second class’ citizens after paying for an expensive hotel and golf package. The menu at Bella restaurant on Christmas Eve was limited, but the food was very good, highlight was the snapper in hot and sour consommé. The waitresses were very friendly, professional and efficient. The hotel itself lacks an atmosphere or “heart”. The only bar we could find had a pool table in it and there was nowhere to just relax over a coffee and read a book. The Christmas buffet ($160pp) was slightly disappointing, there was no Christmas atmosphere, music or even a maitre ‘d. The waiters and waitresses did a great job. There was a good selection of food but the blue swimmer crab was flaky and crumbly and shell soft (possibly ex-frozen ?). The turkey was nice but too much stuffing in the middle. The ham was delicious. We had a lovely pamper session before we departed. At $1,200 for the two nights, we left feeling disappointed with the overall package.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank SioDav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce H, Manager at Yarra Valley Lodge, responded to this review, January 8, 2012
Thank you for your detailed feedback.
We appreciate you taking the time to let us know where we have exceeded your expectations and other areas where we have not delivered. I have passed on all particular information to the relevant areas so they can look into it in more detail.

Thank you again and we look forward to seeing you again in the future.

Many Thanks

Bruce Harbert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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528 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 12, 2011

Recently my husband and myself stayed at The Sebel heritage - Yarra Valley it was the most perfect stay and all the staff were so friendly and helpful. Would highly recommend to stay there. A+++++++++++

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce H, Manager at Yarra Valley Lodge, responded to this review, January 8, 2012
We are glad to hear you enjoyed your experience at The Sebel Heritage and the staff made your stay a pleasant one.

We look forward to seeing you again

Sincerely

Bruce Harbert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 28, 2011

From the moment we walked in we felt like we were in a country manner, the check in staff superb, our room very well appointed with delightful pink lady frogs on our bed and a little note about all we would hear are the frogs. Nice touch, the bed was comfortable the room spotless and the mini bar well appointed and reasonable.
Our breakfast was lovely and the variety very tasteful.
We aren't golfers but if you were wowww!!! beautifully manicured gardens, golf course and golf club.
This place I highly recommend Sebel Heritage 5 stars :-)

  • Stayed October 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sharon t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce H, Manager at Yarra Valley Lodge, responded to this review, January 8, 2012
Thank you for your wonderful feedback.

We were glad to hear you enjoyed your time at the Sebel Heritage and that you appreciated the beautiful rooms, our magnificent breakfast, as well as some of the other small touches including our great customer service.

We look forward to seeing you again in the future.

Many Thanks

Bruce Harbert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 27, 2011

Stayed at this hotel with three friends for a weekend away in the Yarra. We went and had massages in the spa which were good but they were shorter than they were supposed to be. The car park was big and easy to navigate. The grounds were beautiful. The room was big and spacious with a lovely balcony overlooking the gardens.
The staff were lovely, efficient and polite.
Had a long dinner in the restaurant which was fabulous and very relaxing.
Would stay again for sure.

  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank akf89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce H, Manager at Yarra Valley Lodge, responded to this review, November 28, 2011
Thank you for your wonderful feedback.
We were glad to hear you enjoyed your time at the Sebel Heritage and made the most of the many things to do. It appears that we have exceeded your expectations in most areas apart from the short massages which we will look into.

We look forward to seeing you again in the future.

Many Thanks

Bruce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 23, 2011

Fantastic hotel in the Yarra. Friendly helpful staff, comfortable beds and lots to do onsite. Would stay again.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Claribell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce H, Manager at Yarra Valley Lodge, responded to this review, November 28, 2011
Wonderful to hear you enjoyed your time at the Sebel Heritage.
We do ensure we make you feel as comfortable as possible, whether it be the beds or the service you would expect.

Look forward to seeing you again.

Sincerely

Bruce Harbert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 21, 2011

Friendly young staff, genuinely keen to help. Great food and service at Bella restaurant, nice bar experience too.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nectarine23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce H, Manager at Yarra Valley Lodge, responded to this review, November 28, 2011
We are so glad to hear you enjoyed your experience at The Sebel Heritage and in particular your time at Bella Restaurant. We look forward to seeing you again.

Sincerely

Bruce Harbert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wodonga
1 review
Reviewed November 17, 2011

My daughter and myself recently spent a weekend at the Sebel in the Yarra Valley. We indulged in the girls night in package and would highly recommend it. From the moment we arrived at reception till we reluctenly checkout 2 days later we had a wonderful experience. The staff were excellent, in the spa area, the resturant and the lobby, they were alway cheerful and helpful. We enjoy a wonderful high tea (must try), spent some time in the the heated pool and had a delightful massage treatment. We dined in the resturant both nights and found the meals and service excellent.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gayle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce H, Manager at Yarra Valley Lodge, responded to this review, November 27, 2011
Thank you for your valuable feedback.
I'm thrilled to hear you enjoyed the "Girls Night In" package as well as many other facilities throughout the property. I'm also glad to hear that the staff attended to your needs and that you enjoyed the magnificent food at Bella Restaurant.

We look forward to seeing you again in the near future.

Sincerely

Bruce Harbert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Yarra Valley Lodge

Property: Yarra Valley Lodge
Address: 2 Heritage Avenue | Heritage Golf & Country Club, Chirnside Park, Victoria 3116, Australia (Formerly The Sebel Heritage Yarra Valley)
Location: Australia > Victoria > Yarra Valley > Chirnside Park
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Chirnside Park
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Yarra Valley Lodge 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Positioned at the gateway to the Yarra Valley, Yarra Valley Lodge is a world class resort offering guests total luxury, surrounded by two championship golf courses. Take advantage of the hotels location on the doorstep to over 100 wineries. Exuding the warmth and timeless appeal of a private lodge, 102 spacious and superbly appointed guest rooms and conference rooms await you. ... more   less 
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Also Known As:
The Sebel Heritage Yarra Valley Hotel Chirnside Park
Sebel Heritage Yarra Valley Melbourne
Yarra Valley Lodge Australia/Chirnside Park, Victoria

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