Stayed here over the Easter weekend. Had a 2 bedroom apartment. When we arrived we were told there are permanent residents and we had to keep the noise down at night, this didn't apply to the permanent residents as loud music and shouting on the Saturday night from them. We complained to the reception and were told the manager couldn't hear the music so no reason to complain. It took 30 minutes for a manager to come and investigate. There was a secure gate which we were told they'd been having trouble with so it had to stay open. Went for a walk to the supermarket and came back to find the gate shut, had to get a remote from reception to get out as it wasn't provided at check in. The place was filthy, black mould in the bathroom, exhaust fan clogged up, cutlery and crockery was also dirty. Carpet and tiled floors were grubby. Glass top tables had ring marks from mugs. We checked out a day early and moved to a different hotel. Hotel guests and permanent residents don't mix, no respect shown for us as guests. 1st bad experience at a Best Western. Don't stay here, this shouldn't be associated with Best Western.
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- Also Known As:
- Best Western Melbourne