Turned into the car park hmmmmm full, found the turn around bay so parked there and into reception ..... very friendly staff, keys, instructions and parking options seems there was a wedding on. Found a parking spot and went inside to find the key wouldn't work so up to reception new keys and back to the room try first key nope second click we're in
Go to dinner excellent food then back to the room ...... yes the key didn't work so back to reception and armed with all the keys the duty manager the night manager and reception we find the door lock is faulty, have some free drinks while they try to open the door. Get the call room is open but lock has dead battery so someone needs to be in he room to be able to open the door, shorten a late check out option but these things happen. The staff were brilliant tried everything they could to make up for the inconvenience even a free breakfast. Regards room 69.
- Official Description (provided by the hotel):
- Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more less
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- Also Known As:
- Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia