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“Beautiful hotel and rooms but restaurant needs fine tuning” 4 of 5 bubbles
Review of Grand Mercure The Hills Lodge

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Grand Mercure The Hills Lodge
Ranked #1 of 1 Hotels in Castle Hill
Certificate of Excellence
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476 reviews from our community

Traveler rating
    207
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    45
    9
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • French first
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English first
Singapore, Singapore
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed October 8, 2013

A family of 4 including two toddlers. Stayed there for 5 nights to be near to our in laws @ cherrybrook. Like it because it caters up to 5 pax/ room with its queen+single+sofa bed arrangement which is quite a gems! Other hotels require us to book two rooms instead, and the boys will ended up in our room anyway. Definitely value for money. Simple and no fuss check in, clean, big rooms and bathrooms and lovely front office attendant. Free secure carpark and laundry room is a plus!

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JOC005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review, October 10, 2013
Dear Guest - Thank you for a great review and acknowledging our twin rooms. They are a gem for families due to the configuration of a queen, king single and double bed folding out from the lounge works well. I personally have 3 kids and have also found it very frustrating trying to book anywhere online because as soon as you exceed 2 kids in the booking "the computer says no". We hope you stay again soon. Kind regards Malcolm Mathie - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sundry
Level Contributor
5 reviews
5 of 5 bubbles Reviewed September 28, 2013

i stayed here for one night and from the time i walked it to the place every staff member treated me very good.. they went out of my way to make me feel welcome.. its a fair distance from the main castle towers shopping centre but a 10 min walk to the norwest shopping centre which has main stores like a coles.. the transport is wonderful .. there is so many buses that go to castle hill and one bus stop right near the hotel that goes to parramatta i would stay here again if i had a function in castle hill..

Room Tip: rooms on the right side a quieter..
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  • Stayed September 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Misswiz56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review, September 29, 2013
Dear Miss Wiz - thank you for the great review. We hope you have another function soon, so until then. Kind regards Malcolm Mathie & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure The Hills Lodge

Property: Grand Mercure The Hills Lodge
Address: 1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Castle Hill
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
Official Description (provided by the hotel):
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more   less 
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Also Known As:
Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia

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