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“Good for family with small children”

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Grand Mercure The Hills Lodge
Ranked #1 of 1 Hotels in Castle Hill
Certificate of Excellence
Singapore, Singapore
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good for family with small children”
Reviewed October 8, 2013

A family of 4 including two toddlers. Stayed there for 5 nights to be near to our in laws @ cherrybrook. Like it because it caters up to 5 pax/ room with its queen+single+sofa bed arrangement which is quite a gems! Other hotels require us to book two rooms instead, and the boys will ended up in our room anyway. Definitely value for money. Simple and no fuss check in, clean, big rooms and bathrooms and lovely front office attendant. Free secure carpark and laundry room is a plus!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JOC005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review, October 10, 2013
Dear Guest - Thank you for a great review and acknowledging our twin rooms. They are a gem for families due to the configuration of a queen, king single and double bed folding out from the lounge works well. I personally have 3 kids and have also found it very frustrating trying to book anywhere online because as soon as you exceed 2 kids in the booking "the computer says no". We hope you stay again soon. Kind regards Malcolm Mathie - General Manager
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
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English first
Sundry
Level Contributor
5 reviews
Reviewed September 28, 2013

i stayed here for one night and from the time i walked it to the place every staff member treated me very good.. they went out of my way to make me feel welcome.. its a fair distance from the main castle towers shopping centre but a 10 min walk to the norwest shopping centre which has main stores like a coles.. the transport is wonderful .. there is so many buses that go to castle hill and one bus stop right near the hotel that goes to parramatta i would stay here again if i had a function in castle hill..

Room Tip: rooms on the right side a quieter..
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Misswiz56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review, September 29, 2013
Dear Miss Wiz - thank you for the great review. We hope you have another function soon, so until then. Kind regards Malcolm Mathie & Team
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Brisbane, Australia
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 6, 2013

This hotel is located some distance from the Parramatta CBD but on this occasion it suited us as we were travelling by car. We stayed on a weekend and there was plenty of parking. The undercover car park was clean, spacious and secure; much better than the parking in any of the Parramatta hotels we have stayed at.
Our room was spacious, tastefully decorated and well appointed. The bed was comfortable but I would have liked an electric blanket on the bed. It is available on request so if you are travelling in winter and require an electric blanket I would recommend asking for it at the time of booking.
The tea making facilities were good and cookies were supplied daily.
The only problem we encountered was noise from a refuse truck loading bottles and also a refrigerated truck making deliveries early on Saturday morning while running its engine for almost half an hour. The air conditioner is also quite noisy.
This hotel would be a good choice for those travelling by car and planning to drive to Melbourne as it avoids a lot of city traffic and is handy to the freeways,

Room Tip: Avoid the rooms overlooking the delivery area for the restaurant/bar.
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Stayed July 2013, traveled as a couple
Helpful?
Thank pippa92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review, September 8, 2013
Dear Pippa - Thanks for reviewing our hotel and your positive comments. We are currently working with our suppliers to resolve these noise issues as they are not meant to deliver until after 9am. We apologise this impacted your stay. We look forward to welcoming you again soon. Kind regards Maclolm Mathie - General Manager
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Additional Information about Grand Mercure The Hills Lodge

Property: Grand Mercure The Hills Lodge
Address: 1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Castle Hill
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
Official Description (provided by the hotel):
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more   less 
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Also Known As:
Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia

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