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“Perfectly adequate”

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Grand Mercure The Hills Lodge
Ranked #1 of 1 Hotels in Castle Hill
Certificate of Excellence
Reviewed January 31, 2013

  • Stayed: January 2013, traveled with family
    • Value
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    • Service
Thank Eddo1957
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this reviewResponded February 6, 2013

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317 - 323 of 510 reviews

Reviewed January 23, 2013

  • Stayed: January 2013, traveled with family
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Thank David P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this reviewResponded February 6, 2013

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Reviewed January 17, 2013

We stayed in the standard queen size room, wasn't expecting luxurious stay so I can just say it was a pretty standard hotel one would ask for. Plenty of on site open parking available. No complimentary wifi, which is a bit of a shame. The room was spacious but the queen size bed was a bit small. The air conditioning was either too cold or too warm as it blows straight on to your face when lying in bed. The party wall isn't very sound proof as I can clearly hear the conversation next door in the middle of the night. I was planning to swim but there were way too many leafs and debris at the bottom of the pool.

  • Stayed: January 2013, traveled with family
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Thank bunnyegg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this reviewResponded February 6, 2013

We are disappointed we did not have anything perfect during your stay. We are reviewing all your feedback to ensure we improve our overall product. The pool is cleaned on a regular basis and if there were leaves it is generally because a gust has come through earlier.

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Reviewed January 15, 2013

  • Stayed: January 2013, traveled solo
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1  Thank Amanda C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 14, 2013

  • Stayed: January 2013, traveled with family
    • Value
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Thank teamrobertson
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this reviewResponded February 6, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 14, 2013

We stayed in Castle Hill with other families for a basketball tournament and found it to have great Service, Pool was fantastic, room service excellent and Buffet Breakfast excellent, much better than the night experienced after at Menzies, Sydney. When I enquired about my TV not having digital channels, it was changed over immediately which was fantastic service too - would definitely visit again.

  • Stayed: January 2013, traveled with family
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    • Cleanliness
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Thank urqs05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2013

  • Stayed: January 2013, traveled with family
    • Value
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Thank millerzz
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Castle Hill
Price Range: $127 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
Official Description (provided by the hotel):
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more   less 
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Also Known As:
Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia

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