We were led to this hotel and having located many others in Sydney, the free car parking was the capturing advantage, $AU40 per night was too expensive in city especially with the Australian Rules football and Rugby league games all being home this weekend. Rooms excellent, service good, bar staff slow but eventually you get what you need and we were pleasantly surprised the food is excellent! The Noble burger and the toasted sarnies are exceptionally presented with beer battered fries!
Wifi a serious issue they are upgrading all rooms now, we complained more than once and kept paying AU$19 per 24 hrs was far too much, and very unreliable, and only available in the bar or restaurant areas, or the isolated board room packed with chairs! Note you need individual codes for each appliance, 1 x iPhone and 1x iPad need two individual codes make sure if in the bar they do not deliver your food as you have just submitted you code.....1hr runs out quickly and you cannot discuss the weather, in the bar with Others in the bar area! Bad location. We then insisted that Booking.com sold the hotel with Wifi in room, which was why we booked this hotel. We eventually got the Wifi Booster pack with code and after 48hrs without home contact, we did get face time and Skype.......in our room satisfactorily. A necessity for Europeans communicating with teenagers and family at home! Breakfast good selection and okay if the eggs aren't out, they kindly delivered extra eggs and bacon 8 minutes after we started without them! Only had it one day, ate out others. Room service took 40 mins they forgot! Very sorry.....good job we didn't go for a Kentucky. Would return purely for location and quality of rooms, staff good although customer services could be improved. Little expensive if you don't intend to use the facilities to the full.
- Official Description (provided by the hotel):
- Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more less
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- Also Known As:
- Grand Mercure The Hills Lodge The Hills Shire/Castle Hill, Australia