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Big Bear Frontier
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Reviews (430)
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All reviewsbig bearbasketball courtindividual cabinsbedroom cabinview of the lakepool tableice machinethe kitchenget awaywalking distancedish soapdvd playerlove this placeheated poolwe've stayedpots and pansping pong table
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406 - 411 of 430 reviews
Reviewed February 6, 2008

I've been reserving a cabin at Big Bear Frontier for about 4 years. I go up to the mountains with my family a few times a year. At first, this place seemed really nice and reasonable. A lot has changed! About 2 years ago, our cabin that we booked was given away. They had to put us up in another cabin. I settled for that and didn't argue it. However, this happened again when we were up there on February 2-4 2008. We arrived there and were told that someone was already in the cabin that we had reserved. Come to find out, they told us that a lady had lied and said that she had booked cabin #1, when actually she booked #11. They gave into her and gave her our cabin. No one at the front desk took responsibility for this. They told us there was nothing they could do about it. One worker kept telling me how he prefers cabin #11 over #1. I told him thats nice and that maybe he likes that cabin but I don't. I booked #1 and wanted that cabin. What is the point of me calling and making reservations for a specific cabin when the reservations don't stick? When we finally did check out of cabin #11, they offered us a $50 credit for our next stay. Unbelievable! First of all I paid $600. $50 is nothing! And on top of that, they actually believe I will be coming back. Yeah right! In the past I have recommended this place to friends, but no more! To give my cabin away 2 different times is ridiculous. Fed up with Big Bear Frontier and will never stay there again.

  • Stayed: February 2008, traveled with family
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3  Thank plpmilford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2008

I couldn't have expected more. First, you check in the front which you walk in and there is a nice and welcoming, comfortable setting where you just sign a few things, the usual check deal and to the room we went. We checked in early and requested more towels than usual - it was all ready by the time we got to the room.

We stayed in the hotel portion of the place rather than one of the cabins which was nice. It was a little loud since we got a bottom room but when we complained about it, they were more than nice enough to tell the people upstairs to be quite. They also made sure that we were okay with checking up on us afterwards.

We rented a DVD player for 10 bucks and it was awesome! Someone hooked it up when we were snowboarding and it was done with so quick and easy.

The best thing about this place is that the room is really nice and the bathrooms were great for the price we paid. I mean it was less than 100 bucks a night. My boyfriend and I have stayed in a lot of places, cabins and even hotels but this was the cheapest. I was thinking that we were going to find grossness all around but we didn't. The beds were SO comfortable and I just couldn't complain about it. It was just so so comfortable! Beyond my mind.

Everyone was really nice, the room was great. The price is even better. Loved it all. I really recommend this place.

  • Stayed: January 2007, traveled as a couple
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    • Business service (e.g., internet access)
2  Thank d_cheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2007

The Big Bear Frontier Lodge is a fairly nice place that is managed very, very poorly. I stayed there with my family a couple of years ago. Our entire two bedroom suite was flooded. They did not have any openings for us to move into. So we had to leave while the water was extracted from the carpets and we had to live with the wet floors since they were not completely dry before we left. I asked for a refund with the intention of moving somewhere else. THEY WOULD NOT GIVE A REFUND. They gave me a voucher for a future stay, one day Monday thru Thursday. It expired before I could use it.

I gave them another chance and booked two days over the weekend for my sons in a two queen bed lakeside room. I was told because it was less than two weeks out, I had to pay for the stay when I booked. Their room was given away to upgrade another customer. My sons ended up staying in a one bed studio, not lakeside, and certainly not the room I had already paid for. They had no record of how our original reservation read. I was told that once the reservations are changed, there is no way of looking up the original record. I asked for the manager to call me. The clerk at the desk told me she would give Roger the message, but she doubted he would call me back. She was right. He did not bother to call. They offered me another voucher. I told them to keep it. I would not be back. I highly recommend that you avoid the Big Bear Frontier Lodge!

  • Stayed: November 2007, traveled with family
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8  Thank BigBearFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2007

I would highly recommend Big Bear Frontier. The cabins are
comfortable and kept beautifully. The staff is very accomodating.
There is a cabin for most sized parties and the location can't
be beat. For a short vacation, this fits the bill.

  • Stayed: September 2007, traveled as a couple
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3  Thank shorttrips7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago
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  • Stayed: January 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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