Our family stays at the Frontier every summer and sometimes during the winter, we love the lake front, pool, spa, and the ground are well keep and clean. David A. from Covina, Ca.More
- Free Wifi
- Free Parking
I made a last minute decision to take a mini vacation for my birthday on a Saturday night around 11pm, I decided to call in hopes they were still open, and taking reservations for a cabin, or any available room. A wonderful lady named Cher answered promptly, and looked up a room suitable for my family, I booked it without any hesitance! This will be our fourth stay at this beautiful place, and I couldn't be happier! Thank you Cher for your wonderful costumer service, and all around joyous personality! <3
What a wonderful comment about our customer service. Our desire at Big Bear Frontier is for everyone that comes through our doors feels the same. Thanks you for staying with us and celebrating a birthday while there. What a nice memory. I am glad that Cher was helpful. We know that good customer service is invaluable. We thank you for your business and we look forward to your next stay with us. Hurry back!
Home away fom home. An atmosphere that is like non other. The grounds are beautiful amongst the trees,the pool is immaculate and the activities are endless!! The staff is very friendly:) the fireplace adds just the right touch to our cabin and we love the warm days and the cold nights!! We have many wonderful memories here and look forward to the ones to make in our future! Make the choice to stay at Big Bear Frontier for your next get away ..... You and your family will be so glad you did!!
Thank you so much for your kind words of "This IS our most favorite place to stay in So. Cal". We appreciate your business and our staff works hard to make the cabins and grounds pretty. Now, the beautiful flowers grace the property and those "just right temperature" evenings with the beauty of the lake, trees, and flowers, make one want to just sit back and relax...forever. Please honor us by staying with us every time and continue to build your beautiful memories. We are happy that we come to mind when "beautiful memories" comes to mind. Thanks again, we look forward to your next visit..
My husband and I stayed at Big Bear Frontier for a relaxing weekend getaway with our little pug Jazzy. The reason why I chose this accomodation is that they are a dog-friendly property. We stayed in one of the Creekside Motel rooms that had a king-sized bed and an in-room jacuzzi. It was very clean and spacious enough for us to feel comfortable and at-home. There were picnic benches on a grassy area right outside of our room which made it easy for our dog to potty. The fireplace in our room was also a plus.
The front desk staff was extremely nice and helpful... they even had dog treats at the desk to greet any pets that came in. Overall, this was a good experience and we would come back, but maybe get a full cabin next time.
Thank you for taking the time to write a review about your stay at Big Bear Frontier. We are always happy to have guests like you and bring your pets. We know it is important to our guests to be able to bring their pets along, so we are glad Jazzy liked it in the many spaces there are for the pets to roam. Thank you for staying with us. We look forward to your stay each and every time you come to Big Bear.
We had been driving around Big Bear Lake looking for a place to stay, and nothing was as convincing as this hotel. They knew exactly what we wanted and for a low price. We were looking for place right next to the lake and viola we were booked this hotel room at a low price. The service was awesome, the room was like living in a cabin in the woods with a fireplace and all. The whole experience was unforgetable.
Thank you for the time to write a review on Big Bear Frontier. We are thrilled that you gave us a chance and everything was just right for you and your family. We hope you will come back and stay with us soon. We look forward to having your kind of people stay with us. General Manager
Checking in was fine and the people were pleasant, but the room was just ok. The walls were paper thin and we could hear our neighbors every time they took a shower or left their room. Two of our electrical outlets didn't work. When we tried to plug something into them, the prongs just fell out. Also, the lamp in our room didn't work. We accidentally left a bag of chips open and we got ants everywhere, including the bathroom. Even after we threw the bag away, the ants just kept coming and coming which was extremely unpleasant. My son also found a couple of different bugs in his bed. Gross. The view of the lake from the dock was nice, but I don't think I'd come back here because of the ants and other insects in the rooms.
Thank you for posting to Trip Advisor. We are extremely apologetic that you had some unpleasant experiences at our resort. We do, like every business establishment and residence, have ants come into the rooms. Open food or drink containers will draw the ants very quickly. We have the terminte folks in often and we spray often. We find when there is snow on the ground, and Spring is looming, the ants are looking to get inside and looking for food. Did you notify the front desk that you had the difficulties that you descdribe? Never have we had bugs in the bed, so that is something we will check for and make sure that it doesn't happen. We are sorry the electrical outlets didn't work right. We will do a thorough check on those in every room. Please accept our apologies and let us know how what we might do to correct the problem. Had of we known while you stayed with us, we would have remedied each of these problems and moved you so that your stay with us would have been a pleasant experience. Again, we are extremely sorry to have a dissatisfied guest.