We booked a special Wellness Package and received a rude awakening.
This "SLH" is set in wonderful gardens and boasts a surrounding 27-hole golf-course and new Wellness centre.
The first setback was finding a suitable date for the advertised package. The responses of the reservations staff were arrogant and inflexible, to the point that we had to hand over the "negotiations" to a neutral third party. On arrival everything seemed fine, and the dinner on the first evening was very pleasant. Notably, the Junior Staff are eager, accommodating, friendly and professional. Senior/Management Staff came across aloof and self-opinionated.
The "Wellness" experience was mixed: Location and facilities are excellent, but the staff is relatively inexperienced, and the treatments overpriced for what you get.
The extended breakfasts were the highlight of our stay.
The second evening was a disaster. We were shipped out to the indoor Spa "Bistro" on the hottest day of the year, whilst all the other guests at the hotel sat outside at the gourmet restaurant. It was so disappointing, that we were willing to forego the "included" 3-course dinner and pay extra to get a table at the gourmet restaurant. There we were rudely told that no tables were available (although we saw at least 2 that had not been set ...) and treated like 2nd class guests by the Restaurant Manager. It was totally humiliating.
On departure we were again confronted with the situation, and the closing impression is one of total arrogance and self-righteousness.
- Official Description (provided by the hotel):
- The Wald & Schlosshotel Friedrichsruhe is a 5-star Superior resort in Baden-Wuerttemberg, Germany. It is located in the Hohenlohe region just an hour Northeast of Stuttgart. Set in an 4,4 Hectare big park, guests induldge with all senses: 66 individual rooms in four different buildings, a spacious Spa with the hotel's own skin care line, four different restaurants with one star-awarded gourmet-restaurant as well as a 27-hole golf course with golf-academy. Conference guests enjoy six modern rooms in a separate, half-timbered building. And for private functions the hotel provides a beautiful castle hall set in the historic hunting lodge. ... more less
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- Also Known As:
- Wald & Schlosshotel Friedrichsruhe Germany/Zweiflingen