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Alpha Hotel Canberra
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Reviews (307)
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All reviewsshopping centrevikings clubfamily roomroom was cleanfree wificar parkquiet locationwalking distanceplenty of parkingbuffet breakfastcomfortable stayparliament housekangarooshyperdomealphagymcanberra
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198 - 203 of 307 reviews
Reviewed June 6, 2014

Rooms were very basic, was not happy though as our room was not madeup as we "purchased via Groupon deal". Not happy this was not explained at all on checkin. Tea/coffee was not even replenished. Staff in the dining room need a little more training in customer service.

Stayed: June 2014, traveled with family
Thank Mevis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager A, Manager at Alpha Hotel Canberra, responded to this reviewResponded June 15, 2014

Thanks for your review of Alpha Hotel Canberra

I am sorry you found our Deluxe Rooms basic. You are correct, rooms on the package you elected to purchase through Groupon are advertised as a service on departure only. We have offered these specially priced packages in response to customer feedback that some would rather enjoy cheaper prices and more inclusions (breakfasts, wine on arrival, 2-for-1 pizza offers in our restaurant Tinderbox), in return for not having their bed made every day or their room serviced when not required. We have many, many other packages available on our website that include the standard daily room service for customers to choose from. The daily service condition is prominently displayed and advertised by Groupon, so I am concerned that this was a surprise to you. Regardless, it is possible to change your mind and elect to have a daily room service (for a nominal surcharge on the package you selected), or to request towels and extra guest amenities which are freely available at reception.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

I recently stayed at the Alpha Hotel in Canberra during a weekend getaway. It was a great place to stay. The room was really spacious and set up well with all the essentials. There were also some lovely views to be seen - I really enjoyed being able to step out on the balcony each morning to the view of kangaroos in the paddock just metres away. The breakfast was really lovely too with lots of yummy food to choose from. Overall, I had a great stay and would definitely recommend it as a place to stay when visiting Canberra.

  • Stayed: May 2014, traveled with friends
    • Value
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    • Sleep Quality
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Thank MelB735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager A, Manager at Alpha Hotel Canberra, responded to this reviewResponded June 15, 2014

Thanks for your review of Alpha Hotel Canberra

I am glad you enjoyed the room you stayed in and were able to commune with our resident Kangaroos....who are a bit chilly in this recent weather and no doubt eyeing the heaters in your room !

We hope to see you return

Best regards

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Reviewed May 27, 2014

Following our recent family holiday, I can highly recommend the Alpha Hotel. The family room we had was a twin room. Queen size bed for the adults and 4 bunk beds for the kids in the other room. The rooms were clean and there was ample room to move around. Our bed was very comfortable, so it ensured a good nights sleep on each night. The staff were very polite and extremely helpful when directions were needed. Our kids are fussy eaters, however, the great selection at the breakfast buffet meant all enjoyed a hearty meal.

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
1  Thank Tony V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager A, Manager at Alpha Hotel Canberra, responded to this reviewResponded June 15, 2014

Thanks for your review of Alpha Hotel Canberra

We appreciate your kind comments about our service (the team really do value the positive reinforcement) and the recommendation you would give to others. The family rooms you stayed in are the next slated to be refurbished. I'd appreciate your feedback on the changes if you choose to stay again.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2014

Stayed at The Alpha for a girls weekend in Canberra.
Found the room to be an excellent size for the five girls that attended the weekend.
5 beds in the room and still plenty of room to move around. The separate vanity to the bathroom made it easy and far more efficient for 5 girls to get ready before going anywhere.

The foyer was a lovely place to arrive in, especially when stepping out of the cold and being greeted by a lovely fire place that kept both the reception and restaurant area toasty warm.

Breakfast was hot and welcoming each morning with the restaurant being nice and cosy. It was nice to be greeted by happy, smiling staff who seemed like they were happy to be there.

I understand that the hotel is under current reservations and can't wait to go back for a visit to see what it will look like.

Was a lovely place to stay for a girls weekend away. I think we'll definitely be back :)

  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank StaceyB14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager A, Manager at Alpha Hotel Canberra, responded to this reviewResponded June 15, 2014

Thanks for your review of Alpha Hotel Canberra

You make a good point, those vanities, which sit outside the bathroom, may seem unusual initially, but are actually very practical when sharing a bathroom (whether that be with a spouse or a friend). More hotels should have them.

I am pleased that you had such a pleasant stay and we look forward to hosting your girls weekend when you next come to Canberra.

Best regards

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Reviewed May 24, 2014

Alpha hotel is a great place to stay if you are visiting Canberra They cater to everybody and anybody and the prices are very affordable. The room that myself and 4 others stayed in was roomy and the beds were very comfortable to sleep in. With such excellent service the Alpha hotel Canberra is no less than fantastic!

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank CMBoard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager A, Manager at Alpha Hotel Canberra, responded to this reviewResponded June 15, 2014

Thanks for your review of Alpha Hotel Canberra

I am glad that you had such a good stay and found our rooms and service to your liking.

We look forward to seeing you back on your next weekender to Canberra.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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