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“Well setup Tents”
Review of Hacienda Pozo Azul

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Hacienda Pozo Azul
Reviewed February 24, 2014

My wife and I and two children shared a single tent with two double beds for one night. The rooms were comfortable and id include a fan and a full bathroom with a safe. Hot water was spotty due to reliance on solar while under the canopy of a rain forest! We did not eat there or spend a lot of time at the facility since we spent the day at La Paz waterfall about 45 minutes away. They do have a number of adventure offerings which we also did not participate in.

Room Tip: all rooms are similar
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  • Stayed: February 2014, traveled with family
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1  Thank AnthonyPM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 - 41 of 130 reviews

Reviewed February 10, 2014

I was disappointed, not so much by the tents, which were, as others have said a little tired, but by the lack of animal life. Yes you can hear the monkeys, but were difficult to spot. There were not that many trails through the forest and again not that exciting. The gardens are ok and there were some lovely trees and birds.
The tents were very dark and as a consequence it was difficult to find things, so much so, 3 of our party left things behind.
The outside terrace was lovely and it was great sitting out in the evening listening to the sounds of the forest.
The breakfast was ok, but to eat in the evening you had to book in advance, which we did not do.
The activities were very well organised and I was given a huge amount of very kind support when Zip Lining. They were brilliant.

  • Stayed: January 2014, traveled as a couple
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Thank suey48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2014

My husband and I, and our daughter, stayed here for 2 nights as part of a tour of CR. We stayed in December and on arrival we were warned that there was a party in the restaurant that afternoon and that we may be disturbed!! The party kicked off at 3pm and although we had been told it would be finished by 6pm it was still going strong at 7pm, at which point we had to complain. We were told that this was an exception!! Well, given that we had picked Pozo Azul as we wanted the unique experience of staying in a rainforest in order to 'get close to nature' and enjoy the wild life I'm afraid that there should not be ANY exceptions!! If you choose to stay here, ask for a tent as far away from the restaurant as possible. The party completely ruined our afternoon, we tried to get away from the noise by going for a walk around the grounds but it was soooo loud - disco music etc. Def not what we were expecting. Shame, as the accommodation is quirky! and it could have been quite an experience. The next day was much better, just stay away from the restaurant!!

Room Tip: As far into the forest as possible - away from the restaurant and reception area.
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  • Stayed: December 2013, traveled with family
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3  Thank gill1312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

You are literally staying inside the forest, which is amazing! Waking up to howling monkeys is definitely a unique experience. However, the tents are old, with holes and all patched up, and not very clean. You can't lock up the tent but can lock up the bathroom (which also has a safe). This makes it quite odd keeping suitcase and all the personal belongings in the bathroom. There's also not that much light available in the tent and on the walking paths, making it hard to get around when sun sets. Although they advertise wifi in tents, it doesn't reach tents and is only available at the reception. There are lots of bugs, so bring lots and lots of bug spray.

Room Tip: Bring bug spray!
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  • Stayed: December 2013, traveled with friends
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1  Thank TravelNat8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2013

We arrived at the Tent Suites at about midday, and off in the distance we could hear howler monkeys - and the distant rumble of thunder. We were taken to our tent - quick suggestion here - a few wheelbarrows around the place wouldn't go amiss, as you can't haul a wheelie suitcase along the paths easily. we had time to settle in and go for one of the walks that go from the reception area before the rain and storm closed in. Over the rest of the afternoon and evening we were treated to a spectacular thunderstorm. At the restaurant we discovered that there was only one other couple staying on the site with us, so that evening we had the best of everything. The following day, there was a lot of frenzied activity in the other tents, and by the evening, we had been invaded by a coachload of French people, which totally changed the atmosphere of the place. Our stay included a nature walk, and we were alone with the guide, and this made for an interesting experience - he managed to find a tree frog for us to see, and we also spotted huge lizards, and some armadillo scales, as well as lots of different trees and plants. We also managed to get the reception to organise a trip to a pineapple farm, which involved getting a taxi to and from the centre. Nothing seemed to be too much trouble for anyone to help us see as much of the country as we could.
The tents themselves were large and quite comfortable - some had seen better days, but they were all waterproof, and nothing lasts for long in a rainforest due to the dampness. The beds were comfortable, and the bathrooms were clean - smelling strongly of bleach - we couldn't understand the lack of hot water though - in a site of 31 tents, when only two are occupied, you should be able to get plenty of solar-heated hot water - we do at home, and we live in England!!
Fortunately the weather was too hot to worry much about hot water, and it did not detract from our stay.
Overall we had a fantastic time - I do think that had the site been full, it may have been a different story. It was a wonderful experience though, to wake at first light, and lie in bed listening to all the activity going on around you.
The food was good - we could have gone to the main building, but we chose to stay at the suites, as the trip to the main area is quite long and bumpy, - and the breakfasts also were good - we had to fight the local birdlife for it but this was entertainment in itself!

  • Stayed: October 2013, traveled as a couple
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Thank mazzamay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2013

Be prepared for a hot and sticky night with plenty of bugs for company. The tents are a little old and tired wih numerous repairs in places; but the bathrooms are very good, modern, hot water and safe boxes - worth keeping your luggage in their as it will get damp in the main tent area. Steep rickety paths make for carrying luggage quiet difficult. Would benefit from a better bar/restaurant area and to reduce their over inflated prices. The local nature walks are easy and well marked down to the Sarapiqui river which teams with bird life.

  • Stayed: December 2013, traveled with friends
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1  Thank SurreyGirl27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013 via mobile

We stayed in the tent suites for four nights. The room is a small tent (ours had two queens) with an attached deck and bathrooms. Our stay was pleasant enough for the first day (although they advertise wifi in the rooms and it was only available in a communal area, plus our "102 degree water" was lukewarm at best) however the second day the entire suites were overtaken by a school group and the hotel neglected to leave us any food at dinner, so by the time we arrived, the entire buffet had been picked over by the kids. Aforementioned children brought their own television and screamed and played video games, I kid you not, the entire night. We complained of the noise to the management several times, who told us to "tell them ourselves to be quiet." We did, to no effect. (Now we understand this isn't really a complaint to do with the hotel, but still, it was handled poorly and added to our poor experience.)
The rooms were "cleaned" each day which meant that they made our beds and changed our towels, but our maids didn't touch the dead moths that were clearly in the middle of the floor and had been there for several days. The floor was dirty upon our arrival, and our companions found socks under their beds from previous guests.
Now, were in a group with two other people who were in a tent close to ours. The guest handbook as well as the staff stated on the first day that any valuables we had should be put on the shelves and locked in the bathroom, and that we are responsible for anything left unattended in the rooms themselves. This is because the room is literally just a tent with a zipper but the bathroom is a concrete structure with a locking door. There was also an electronic safe in the bathroom, but it didn't appear to be plugged in, we tried it several times. One of the days that we were there, the manager requested of our companions that they leave their key at the hotel so their bathroom could be cleaned. Apparently they didn't have a copy of their key. We took our key with us. When we returned home, our beds had been made, towels replaced, and the bathrooms appeared virtually untouched, however a few hours later, our companions ran screaming to us that all the money had been stolen out of their wallets. We checked ours too, to find that the money was missing not only from our wallet left on the shelf, but from a stash of emergency money left at the bottom of a backpack in the bathroom. We explained the situation to the hotel manager, who came to inspect and file a report. He questioned why we hadn't used the safes, and we told him they didn't function. He then explained that they actually required a key inserted into a hidden panel and the reason that they had appeared broken was because the buttons were all a front. The instructions in the handbook and on the wall next to the safe, however, all contradict with this and lead us to believe that it was electronic. This would have been such a clever idea... If guests had been told that the safe actually required a hidden key.
We waited for him to contact the boss. Meanwhile we used the safe to protect our credit cards, which thankfully had been with us.
The key to our safe broke the first day. We had to call the manager and have him replace it with the key from their spare set for our room.
So... The hotel then told us that because our money hadn't been in the safety deposit box, they weren't responsible. However, the handbook said they would reimburse us for anything left in the bathroom. Also, the only way to enter the bathroom is with a key. Which we had. The only other key was the spare, which they used to clean our room. But the hotel had a spare for our safe too!
We had been robbed, and we were enraged. The hotel didn't even offer us any sympathy. Had we lost any valuables or credit cards ( or god forbid our passports) we would have probably taken legal action for their falsehoods. However we only lost in total about $350 and we were thankful just to get out of there. The jungle is a very nice location, but they were rude and unhelpful and the rooms were not so great. Perhaps our getting robbed tainted the rest of the experience for us, but we have stayed in many lodges and jungle tents and these were some of the least pleasant. At least the others have the decency to give what they advertise, have some curtesy towards paying customers, and oh yeah... Not rob us blind. I wouldn't recommend this place to anyone. But we'd like to know- has anyone else been hit while staying here? Please let us know!

  • Stayed: December 2013
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2  Thank Travelingfor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Pozo Azul

Address: La Virgen, Costa Rica
Location: Costa Rica > Province of Heredia > Sarapiqui > La Virgen
Hotel Style:
Ranked #1 of 4 Specialty Lodging in La Virgen
Price Range: $73 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hacienda Pozo Azul 2.5*
Number of rooms: 30
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Also Known As:
Hacienda Pozo Azul Sarapiqui, Costa Rica

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