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Crowne Plaza Geneva
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Reviews (962)
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487 - 492 of 962 reviews
Reviewed November 21, 2013

Crowne Plaza AIRPORT hotel finally got renovated.. Yes the new rooms are nice, with fine materials and a comfortable bed, but they are so tiny.. and i mean really really tiny...
We had absolutely no space for 2 big suitcases. Which was absolutely annoying... We had to open and close our suitcases every time we needed something. There is also no space in the room to stow anything.

Yes I know the hotel response will be : "we will be opening our executive floor soon with larger rooms", but for all travellers booking standard rooms (which will be the most) will still be getting these really tiny rooms with no space.. These rooms are only suitable for a SINGLE traveller with carry on luggage.

As other reviewers mentioned i still dont get why Crowne Plaza gave up the much better building with much nicer and much larger rooms, which is now the STARLING airport hotel. (I would prefer to go there next time). And now took over the former RAMADA hotel.. This building would have suited more for a budget hotel IBIS like......

The Spa/fitness area which should be open end november is now scheduled to be opened end january, so if this is what you are looking for, wait till it really opens.. maybe even later again.... And they already charge full prices... I prefer hotels fully closing down for renovation and opening again when again completely renovated.


Pros :

- free internet (but slow, facetime, skype not really possible) for a faster connection you have to pay....!!
- nice amenties in the bathroom
- coffee/tea making facilities in the bathroom

Cons :

- tiny room, tiny bathroom (walk in shower, no bathtub !)
- no in room stowage, very small cupboard ! NO place to place a normal sized suitcase
- windows not sound proof, you could still hear the airplanes
- reception language skills, english was not the best, and NO ONE (out of 3 I spoke with, no one spoke german, after all we are in Switzerland and not in France, and loads of german speaking clients in the hotel, akward)

  • Stayed: November 2013, traveled as a couple
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5  Thank SebastianHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MyriamFischer, Responsable relations clients at Crowne Plaza Geneva, responded to this reviewResponded December 2, 2013

Dear SebastianHH,

Thank you very much four your detailed review.

Our priority is to always deliver on our hospitality promise and we are pleased that you appreciated our service excellence and the comfort and design of our rooms.

If the wardrobe and drawers are not sufficient for storage, don’t hesitate to ask for an additional luggage rack.

We have rooms available with walk-in showers or bathtub, up to your liking. Don’t hesitate to ask upon arrival if you have a preference and we will be pleased to accommodate your choice.

Our new fitness will open early 2014 and in the meanwhile, the service is available on the – 1 level.

We hope you will continue to choose Crowne Plaza Geneva for your future travel needs.

Best regards,

Myriam FISCHER
Customer Care Crowne Plaza Geneva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2013

Myself and my son stayed at this hotel for two nights. From the moment we arrived, we were impressed by the staff decore and everything at this wonderful hotel. The room was fantastic, loved the shower. The staff were really friendly and very welcoming.I can not fault this hotel and I wish them much success in the future. Hopefully one day we will return to GEneva. If we return, we will certainly stay in this hotel.

Thank you for making our trip even better.

  • Stayed: October 2013, traveled with family
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Thank Kathy_Whiting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MyriamFischer, Responsable relations clients at Crowne Plaza Geneva, responded to this reviewResponded November 7, 2013

Dear Kathy_Whiting,

Thank you for your great review here on Tripadvisor.

We are delighted to see how much you enjoyed your stay and the comfort of your room.

It is a pleasure to read that our staff and the quality of service you received contributed to your well-being during your stay at the hotel.

We certainly appreciate your compliments and rest assured that they will be passed onto our hotel staff.

Best regards,

Myriam Fischer
Customer Care Crowne Plaza Geneva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

Crowne Plaza Geneve is situated very close to the Airport and Palexepo, and the trolley stop (Joinvillr, 10), that can get you to the downtown for 20 minutes is very convinient.
At the moment the hotel is under rufurbishment, all the rooms have been renovated.
I am one of the permanent customers of the hotel and should mention excellent service and friendliness of the stuff.
They are nice!

  • Stayed: October 2013, traveled on business
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Thank lexiod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arayer, Front Office Manager at Crowne Plaza Geneva, responded to this reviewResponded October 25, 2013

Dear Lexiod,
We are pleased to have you as a regular guest with us and thank you for your lovely feedback!
Our priority is to always deliver on our hospitality promise and we are pleased that you appreciated our service excellence. Your compliments have been shared with our team, which is the greatest motivation for all of us. The team is very proud that you have recognized our everyday efforts during the renovations. We hope to have the pleasure to welcome you back again very soon.
Best regards,
Najib Arayer
Customer Care Crowne Plaza Geneva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

What a great location close to Cointrin. This is the second time staying at the Crowne prior to returning to the US. The remodel is nearly completed and the Rooms although not big are situated perfectly with all the modern appurtenances that you would expect. The staff greeted us with smiles as always and we're eager to please. Free internet was great and easy to set up as well as the complimentary bus passes to get into center of Geneva. Bus 10 stop a mere 100 feet from the Hotel. I will definitely be back to stay again and look forward to seeing the completed product. Merci!

  • Stayed: October 2013, traveled as a couple
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Thank Sandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arayer, Front Office Manager at Crowne Plaza Geneva, responded to this reviewResponded October 22, 2013

Dear Sandy S,
We are so happy to learn that you have spent a lovely stay with us and thank you for your positive feedback.
We will share your comments with our staff and we are looking forward to welcoming you again soon. Najib Arayer
Customer Care Crowne Plaza Geneva
customercare@cpgva.ch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

The staff here have really gone out of their way to make up for the inconvenience of the hotel's current renovation. Their service is 5-star. The rooms, meanwhile, are very nice -- brand new, very comfortable, and well conceived.

  • Stayed: October 2013, traveled on business
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Thank oneisawanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MyriamFischer, Responsable relations clients at Crowne Plaza Geneva, responded to this reviewResponded October 15, 2013

Dear oneisawanderer,

We are pleased to have had you as our guest and thank you for your lovely feedback!

Our priority is to always deliver on our hospitality promise and we are pleased that you appreciated our service excellence.

Your compliments have been shared with our team, which is the greatest motivation for all of us. The team is very proud that you have recognized our everyday efforts during the renovations.

We hope to have the pleasure to welcome you back again very soon.

Best regards,

Myriam Fischer
Customer Care Crowne Plaza Geneva

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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