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Crowne Plaza Geneva
Ranked #1 of 6 Hotels in Cointrin
Sedona, Arizona
Level Contributor
50 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Worth a try!”
Reviewed May 18, 2013

So is there construction going on at this hotel? Yes there is.
Is it disruptive? Only minimally in my experience.
Are the new rooms worth it? Absolutely!!
Having stayed at this hotel last year the transformation is remarkable - clean, comfortable and contemporary. Is the hotel perfect? No, but when I had a problem with my room (the shower backed up) after a little miss communication Jernando handled the situation efficiently, moved me to a new room and offered restitution for my trouble.

I often think the mark of a hotel is not that they never have problems (not realistic) but how they fix problems when they occur....in that regard as well as the lovely new rooms, the Crowne Plaza gets my recommendation.

Room Tip: go for the big floor rooms, facing away from the street.....
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EnglishLight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareCrowne, Responsable relations clients at Crowne Plaza Geneva, responded to this review, June 14, 2013
Dear EnglishLight,

We are pleased to have had you as our guest and thank you for your lovely feedback!

Your evaluation of our various services and facilities is highly appreciated and we are delighted to know that you had a comfortable stay with us.

We are looking forward to welcoming you back soon at the Crowne Plaza Geneva.

Best regards,

Customer Car Center Geneva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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808 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
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English first
Aberdeen, United Kingdom
Level Contributor
123 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed May 13, 2013

Stayed here for one night at the end of a business trip.

Wonderful welcome from a female receptionist when I arrived with a thank you for my loyalty to Priority Club which was nice. Got given a free drink voucher for the bar and a bus ticket which I could use for that day and the next which was very useful as the hotel is about a 10-15 minute bus ride from the city centre. The receptionist also explained that renovations were ongoing and that there may be some slight noise disruption until about 6pm that evening. No upgrade offered even though I am a platinum member (and there were some suites still selling according to the Priority Club app).

Got to the room and, although there was scaffolding all around outside the room, it didn't bother me. There was some slight noise but I cannot complain about this as it was during working hours. Room was spotless and well equipped. The bed was very comfy and I got a great night's sleep.

Went to the bar in the evening and was served by a very polite young guy. The tapas plates were very tasty and the Swiss wine was lovely. The bar was nice and quiet and table service was generally forthcoming.

Late check out was no problem - I asked for 1pm. Check out was very efficient and I was again thanked for my loyalty. The mini bus took me round to the airport which was very handy.

All in all, a very nice hotel and one that I would most likely return to should I be back in Geneva in the future.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stewart C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareCrowne, Responsable relations clients at Crowne Plaza Geneva, responded to this review, May 17, 2013
Dear traveller198526,

Your evaluation of our various services and facilities is highly appreciated and we are delighted to know that you had a comfortable stay with us and that you appreciated our service excellence.

Your compliments have already been shared with our team, which is the greatest motivation for all of us.

We hope to have the pleasure to welcome you back soon in Geneva.

Customer Care Geneva
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Switzerland
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 8, 2013

I would recommend the Crowne Plaza for a one night stay for either business or for taking a flight the following day. The newly furbished rooms are a great improvement on the old ones which became very shabby. Excellent mattresses. However we think we were the first ones to use our room as the washbasin tap had no pressure! We informed reception on check-out and they were extremely apologetic and surprised that we had not called down to have it fixed. The à la carte dinner was excellent, the menu not so good. Breakfast fantastic although rather expensive (CHF 35.00) but just everything offered. Staff extremely polite as were the shuttle bus drivers, who seemed very surprised to receive a small tip.

Room Tip: Ask for a quiet room.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank softySwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareCrowne, Responsable relations clients at Crowne Plaza Geneva, responded to this review, May 17, 2013
Dear softySwitzerland,

We are very happy to read about your positive experience and would like to thank you for having taken the time to share your comments.

We are delighted to know that you enjoyed the comfort of our new rooms and appreciated our various services as well as the attitude of all our team members.

We are looking forward to welcoming you back soon at the Crowne Plaza Geneva.

Best regards,

Customer Care Crowne Plaza Geneva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
59 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 7, 2013 via mobile

Stayed here overnight on a business trip. Staff friendly, lots of choice for food and newly renovated rooms are lovely. Rooms service was quick and tasty. Free shuttle bus to and from airport was handy but not very often (3 an hour) would be nice if you could phone and have it sent over in between the scheduled ones. Will stay here again. :)

Stayed May 2013, traveled on business
Helpful?
1 Thank TravellingGGDr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareCrowne, Responsable relations clients at Crowne Plaza Geneva, responded to this review, May 17, 2013
Dear TravellingGGDr,

We are pleased to have had you as our guest and thank you for your lovely feedback!

Our priority is to always deliver on our hospitality promise and we are pleased that you appreciated our service excellence.

We hope to see you soon again in Geneva.

Customer Care Crowne Plaza Geneva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
58 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 28, 2013

Stayed here for a conference taking place at Palexpo. Like everything else in Geneva, this hotel was extremely expensive but there are few reasonable options in the area. The lobby is inviting and the staff and the guys driving the airport shuttle were all very pleasant and helpful. My room faced away from the airport, so I got a good view of some buildings nearby (no Alps!). The room itself was comfortable and set up for maximum productivity (huge desk).

My only complaint about this hotel was the very loud construction going on during business hours. It was impossible to take a nap in the afternoon because of the pounding and drilling, but obviously this won't be an issue in the long-term.

Another note: the airport is pretty easily reachable by foot. I'd say it's about a 10 minute walk.

Room Tip: Try and avoid construction zones.
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GlobetrotterIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareCrowne, Responsable relations clients at Crowne Plaza Geneva, responded to this review, May 17, 2013
Dear GlobetrotterIL,

We are very happy to read about your positive experience and would like to thank you for having taken the time to share your comments.

During the renovation of the guestrooms, everything is done to ensure the maximum comfort and avoid disturbances.

We also have a free shuttle bus running between the hotel and the airport and starts every hour, .20 and.40 from the hotel.

Looking forward to welcoming you back soon in Geneva.

Best regards,

Customer Care Crowne Plaza Geneva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London England
Level Contributor
128 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed April 28, 2013

This was my first visit to the Crown Plaza Geneva and as such hard to say how the newly refurbished rooms compare with the old. What I can confirm is that the new rooms are very nice indeed, tastefully decorated and spacious. Excellent “rain” shower in the en-suite. The hotel represents good value compared with lesser 3 star options in central Geneva. The trolleybus number 10 stops outside and gets you into downtown in around 15-20 minutes, all guests receive a free public transport pass for the duration of your stay (this is standard for all Geneva hotels). There is a frequent hotel shuttle service to the nearby airport. All in all for a short stay I would thoroughly recommend this hotel. The only negatives were not-too-convincing air con in the room and some aircraft noise from the nearby airport, however these did not spoil my stay.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leech_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareCrowne, Responsable relations clients at Crowne Plaza Geneva, responded to this review, May 17, 2013
Dear leech_family,

Thank you for staying with us and taking the time to share your experience.

We are pleased to hear that you enjoyed the design and atmosphere of our renovated rooms.

Looking forward to being your host again.

Best regards,

Customer Care Crowne Plaza Geneva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
106 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 27, 2013

excellent hotel at Geneva airport, linked by a regular shuttle from the hotel. Car park available. Very friendly and helpful staff. Nice refurbished rooms with modern design and large bathroom. I was not bother by the ongoing construction.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank auditor_g-s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareCrowne, Responsable relations clients at Crowne Plaza Geneva, responded to this review, May 17, 2013
Dear auditor_g-s,

Thank you for your lovely feedback.

Our priority is to always deliver on our hospitality promise and we are pleased that you appreciated our service excellence.

Your compliments have been share with all our team members.

We hope to see you soon again in Geneva.

Customer Care Crowne Plaza Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Geneva

Property: Crowne Plaza Geneva
Address: avenue Louis-Casai 75-77, Cointrin 1216, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Cointrin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Cointrin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Geneva 4.5*
Number of rooms: 366
Official Description (provided by the hotel):
The Crowne Plaza Geneva makes every effort to make you feel at home away from home and welcomes you in a modern and elegant superior 4-star hotel. Our 366 rooms offer a contemporary design and a relaxing atmosphere. Located near the airport and the Palexpo conference and exhibition centre, the hotel is ideal to explore Geneva in no time; you will be able to get to the city centre in only fifteen minutes. Enjoy the tourist attractions, the walks around the lake, the vibrant streets and luxury shops of the city centre! Feel like shopping? Geneva’s biggest commercial centre is located a few minutes away from the hotel. The hotel offers a free hotel shuttle bus from the airport and a well as a Public Transport card to the city centre. Restaurant Seventy5 welcomes you all year round in a modern brasserie style. The chef invites you to enjoy creative and innovative cuisine: grill, raw bar, vegetarian and seasonal products. To relax, a beautiful terrace awaits you on the garden side during the summer. The Seventy5 is perfect for your business meetings and guarantees fast and friendly service in just 30 minutes with our “Business Lunch.” With a banquet and conference centre of 18 modular rooms and a total capacity of 1200 people, the Crowne Plaza offers one of the largest event areas in Geneva and is the right place to meet. Whether you are coming to Geneva on business or to discover the treasures of Calvin’s city, the Crowne Plaza Geneva offers a quality image of Switzerland and welcomes you in a world of elegance, generosity and authenticity. ... more   less 
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Also Known As:
Crowne Plaza Geneva Hotel Cointrin
Ramada Geneva
Ramada Cointrin
Cointrin Ramada
Ramada Hotel Geneva
Crowne Plaza Geneva Canton Of Geneva, Switzerland

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