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Mike E
Manchester, United Kingdom

Most difficult hotel in the world to reach by car!

3.0 of 5 bubblesReviewed Jun 24, 2017
Infuriating to access - hotel can be clearly seen from Airport but almost impossible to get to. It would be quicker to walk! Once arrived, rooms are of reasonable standard but annoyingly the restaurant is closed for the weekend - get real Accor Hotels. After a long day travelling the last thing you notis to have to go out again to eat.
Date of stay: June 2017
Trip type: Traveled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LiseBarland, Directeur général at Ibis Geneve Aeroport, responded to this review
Responded Jun 28, 2017
Dear Mike,

Thank you for taking the time to tell us about your experience at the ibis Geneve Aéroport.
At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Thierry ABEL
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 8, 2017

Easy to access from airpot (walking distance if you take the foot bridge and then turn right through the woods). Always an excellent bed in Ibis hotel and rest of the facilities as expected. Breakfast (buffet) not offering as much choice than usual in this chain but totally acceptable. Very friendly staff.

Room tip: Rooms at the front were quiet - even airplanes did not disturb my night
Date of stay: June 2017
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
1  Thank docanes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LiseBarland, Directeur général at Ibis Geneve Aeroport, responded to this reviewResponded June 28, 2017

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Thierry ABEL
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2017 via mobile

Staff is kind, breakfast offers a good variety and quality. The only issue is the bad smell in the lobby and the rooms which made me feel uncomfortable about cleanliness standard of the hotel. The location is perfect for business around the airport. The hotel also provides public transportation card that provides free transport into Geneva. 30' bus to the center.

Date of stay: May 2017
Trip type: Traveled on business
1  Thank tulliai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LiseBarland, Directeur général at Ibis Geneve Aeroport, responded to this reviewResponded May 24, 2017

Dear Tullia,

Thank you for taking the time to tell us about your experience at the ibis Geneve Aéroport.
At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Thierry ABEL
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2017

The Ibis Geneva was close to the airport and train station and had free shuttle service. I was planning on meeting up with my daughter at the airport after my night at the Ibis so we could travel throughout Europe. When I learned her flight had been delayed the front desk informed me I could stay in my room until 2:00 (I thought checkout was at noon). It was very nice to have additional time at the hotel instead of waiting at the airport. Thank you.

Date of stay: May 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank karengE3928FS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LiseBarland, Directeur général at Ibis Geneve Aeroport, responded to this reviewResponded May 24, 2017

Dear Customer,

We very much appreciate your comments regarding your stay at the ibis Geneve Aéroport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best Regards

Thierry ABEL
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2017

Always clean rooms, excellent staff but expensive on cost during high season. access to rooms is as usual by electronic card. Workers respect guests and always keep rooms well done. I can recommend visitors to try facility, Ibis Budget

Date of stay: May 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank zinabaingana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LiseBarland, Directeur général at Ibis Geneve Aeroport, responded to this reviewResponded May 24, 2017

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Thierry ABEL
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2017

I've stayed at the Ibis chain before and this place is like the others: a real value for your money. The shuttle runs every 20 minutes from the airport and was right there waiting, and easy to get to and find. I was at the hotel in minutes.
My room was nice, even though compact, and had all I needed: shower, wifi, comfy bed, windows that kept the noise out, elevators that worked, a desk and tv with international channels.
The breakfast buffet was a welcome to my morning. The waffle maker seemed to be giving people a few problems, but I enjoyed delicious fresh baked bread, cappucino, tea, muesli and a buttery croissant. They have boiled eggs, deli meat, good cheese, yogurt, cereal and few more items. There were windows in the breakfast area and it was nice to sit and look out.
I would stay here again if I needed to be near the airport.
(PS- Fee airport shuttle runs every 20 minutes til 11:30pm!)

Date of stay: May 2017
  • Trip type: Traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank honurider
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LiseBarland, Directeur général at Ibis Geneve Aeroport, responded to this reviewResponded May 24, 2017

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Thierry ABEL
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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