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“Four stars, no service!”

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Hotel Sasso Boretto
Ranked #30 of 32 Hotels in Ascona
Amsterdam
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Four stars, no service!”
Reviewed August 12, 2013

In Spring 2012 we booked through Booking.com a studio at the 4 star Hotel Sasso
Boretto, Ascona, Switzerland. Last summer we stayed there for one week.
The 4 star hotel turned out to be more like a run down 2 star hostel. The necessary extensive
renovations were going to start only after the tourist season in October.

Upon our arrival we were offered a 2 room apt. in stead of the studio, which we had booked.
The assigned apt. was furnished in the style of the fifties. Except for the
reception there was no service at all at the so called 4 star hotel. After repeated requests soap and
shampoo was only provided at the 2nd day of our stay. One bed was
broken, and was creeching the whole first night. Bedding and towels
were at our request provided after four days, but we had to change the
bedding ourselves.

There was no house keeping service, our rooms were not
cleaned, linen and towels were never changed, the beforehand requested synthetic pillow was not provided,
there was no hot water kettle nor a toaster, the kitchen was hardly equipped, there was no coffee or tea
service in the room, the coffee machine was about 40 years old.
The dish washer in the apt. was already defect before our arrival.
There was no AC, and not even a fan in the rooms.
There were no laundry services, no iron and no ironing board in the accommodation.
The phone in the room was not working for outside calls.
Most days there was no free parking available on site, which was offered in the confirmation letter.

Big spider webs were decorating the apt. and balcony. In the evening most
often nobody was available at the reception. During the day the
reception was friendly and attentive.

Unheard of in the case of a 4 star hotel, leaving after a week, we got a blown up hotel bill. Breakfast was not even included. However, it did include a total of CHF 65.80 for two kinds of tourist taxes, which had not been mentioned. We were also charged a fee of CHF 120 for the cleaning of the apartment, which never happened during our stay as well as a fee of CHF 60 for linens.

Booking.com should not have promoted this place as a 4 star hotel.
When we made our booking, we were not informed about all the lack of basic services. We expected in stead normal services booking a 4 star hotel. The confirmation letter stated, that the reservation was made for one room in this four star hotel in Ascona.
Is there any other 4 star hotel in the western world that does not provide any service and charges for cleaning and for linen?
The extra charges we were asked to pay at our departure, were not fitting a 4 star hotel or any other hotel for that matter. On top of that we were taxed and charged as tourists, while, we were unwillingly being lodged as renters in an outdated, dirty and badly equipped apartment without the internationally accepted services of a 4 star hotel.

Room Tip: stay at the hotel part of the complex and no where else
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ShiReiBao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Sharon
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 6, 2013

Very well-located hotel. No stairs climbing to reach it when back from the nice old city and the magnificent Lake. Near a bus station to Lucarno, a COOP store and walking distance from the Lake.
Ventilators in the rooms, instead of A/C, are not pleasant and sufficient in hot days.
Wi-Fi's not stable in the rooms.
Very well-managed hotel with high marketing and service standards.

Room Tip: High floor rooms at the front side are preferable.
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moli63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 4, 2013

I stayed at the hotel for a week during the Ascona Jazz Festival 2013 and enjoyed very much my stay. The location, the service, the staff, the breakfast - were very good. I'll gladly come again. The rooms are spacious and clean and have a terrace and there is a fridge in the room.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leah g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holon, Israel
Level 4 Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 29, 2013

I had a week at this hotel.
The service and attitude were excellent.
The hotel is clean and tidy. Staff courteous and available
The rooms are comfortable and clean. Cleaned every day and linen and towels changed.
Every request I asked, answered politely and quickly.
I'm sure I'll come back to this hotel.

Room Tip: I was in first floor and it was very good
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zohar50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 29, 2013

Me and my wife have been staying at the hotel for 7 nights for the Ascona Jazz Festival.
The hotel is wonderfull, perfect location,best service and we have felt like at home with the worm staff.Breakfast and dinner were very tasty.
We recommend the Sasso Boretto from the depth of our heart.

Room Tip: Differnt types of rooms. If it is important consult the hotel even by phone.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
1 review
Reviewed June 29, 2013

We spend 7 days at the Ascona festival jazz and stayed at the Sasso Hotel. The location was great only few minutes- walk from the lake and the promenade. As we understand the hotel was renovated lately and the interior looks quite modern and very comfortable. The lobby is spacious furnished with nice and light armchairs and coffee tables- a really nice place to sit meet other people and talk. There is a great bar and a lovely dining area. We enjoyed the inside pool and the lovely patio. The breakfast was good. WiFi is free but the signal in the room was weak and reasonable in the lobby. The room was very spacious, comfortable, clean and quite modern with the exception of the absence of air-conditioning and normal double bed. Once these will be added the room will be great. However, the unbelievable and exceptionally kind, generous, professional, friendly and warm attitude of the staff and especially of the hotel Manger Alelsando made the staying there an unforgettable and a special experience.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Orit K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 8, 2013

We made a last minute trip to ascona with our 2 small children (3 and 14 months) When we arrived we went to the tourist info. The friendly lady there called around for us to see what was available even though they were closing and she had to stay a bit late. She gave us a few options and we ended up booking this hotel based on local and the fact that they had a heated pool. And it was 4 star. It was getting late and we needed a place quick! But we should have looked at TA first!
This hotel is OLD. And yes like other reviews it is more like 2 maybe 3 stars. Who gives out stars anyway??? When we first walked in our instinct was to turn around and walk out again. But with 2 hungry tired kids we decided to stay.
Room was dated. Bed was 2 singles pushed together. The electrical outlets where in full reach of children and over loaded. Windows where dirty and floor had big stains but the rest seemed ok.
Beds are very very "firm". No WIFI in room. We had a corner room at the front of the hotel. Nice view! But patio furniture is about as cheap as it gets. The room was quiet,even though the hotel was fully booked I didn't hear other guest. But you can hear loud cars/motos on street. Due to old windows.
All of this would be ok for me if the price was good. But it was 310 Swiss francs ( about 250 euros)!
Breakfast is simple Swiss style but good. The 3 best things about this hotel … location, front desk people are very friendly and the sun loungers in the cute garden.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Swausican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Sasso Boretto

Property: Hotel Sasso Boretto
Address: viale Monte Verita 45, Ascona 6612, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lake Maggiore > Ascona
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 32 Hotels in Ascona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Sasso Boretto 4*
Number of rooms: 43
Official Description (provided by the hotel):
The Sasso Boretto is a 4 star hotel conveniently located on the main way, leading to the old town; all of the tourist attractions in town and the lake shore promenade are within walking distance44 comfortable hotel rooms, almost all of them with balcony or terrace facing south. Every floor is individually decorated in an unconventional way. Choose between dreaming blue, soft relaxing green, romantic red or a thrilling leopard-look. Connecting and family rooms are available. All rooms have large windows, bath/shower, WC, Digital flat screen TV, radio, direct-dial-telephone, free Wi-Fi connection, minibar, ceiling-fan or air-condition.• E-bikes• Indoor heated swimming pool, with direct access to the garden. ... more   less 
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