In Spring 2012 we booked through Booking.com a studio at the 4 star Hotel Sasso
Boretto, Ascona, Switzerland. Last summer we stayed there for one week.
The 4 star hotel turned out to be more like a run down 2 star hostel. The necessary extensive
renovations were going to start only after the tourist season in October.
Upon our arrival we were offered a 2 room apt. in stead of the studio, which we had booked.
The assigned apt. was furnished in the style of the fifties. Except for the
reception there was no service at all at the so called 4 star hotel. After repeated requests soap and
shampoo was only provided at the 2nd day of our stay. One bed was
broken, and was creeching the whole first night. Bedding and towels
were at our request provided after four days, but we had to change the
There was no house keeping service, our rooms were not
cleaned, linen and towels were never changed, the beforehand requested synthetic pillow was not provided,
there was no hot water kettle nor a toaster, the kitchen was hardly equipped, there was no coffee or tea
service in the room, the coffee machine was about 40 years old.
The dish washer in the apt. was already defect before our arrival.
There was no AC, and not even a fan in the rooms.
There were no laundry services, no iron and no ironing board in the accommodation.
The phone in the room was not working for outside calls.
Most days there was no free parking available on site, which was offered in the confirmation letter.
Big spider webs were decorating the apt. and balcony. In the evening most
often nobody was available at the reception. During the day the
reception was friendly and attentive.
Unheard of in the case of a 4 star hotel, leaving after a week, we got a blown up hotel bill. Breakfast was not even included. However, it did include a total of CHF 65.80 for two kinds of tourist taxes, which had not been mentioned. We were also charged a fee of CHF 120 for the cleaning of the apartment, which never happened during our stay as well as a fee of CHF 60 for linens.
Booking.com should not have promoted this place as a 4 star hotel.
When we made our booking, we were not informed about all the lack of basic services. We expected in stead normal services booking a 4 star hotel. The confirmation letter stated, that the reservation was made for one room in this four star hotel in Ascona.
Is there any other 4 star hotel in the western world that does not provide any service and charges for cleaning and for linen?
The extra charges we were asked to pay at our departure, were not fitting a 4 star hotel or any other hotel for that matter. On top of that we were taxed and charged as tourists, while, we were unwillingly being lodged as renters in an outdated, dirty and badly equipped apartment without the internationally accepted services of a 4 star hotel.
- Official Description (provided by the hotel):
- The Sasso Boretto is a 4 star hotel conveniently located on the main way, leading to the old town; all of the tourist attractions in town and the lake shore promenade are within walking distance44 comfortable hotel rooms, almost all of them with balcony or terrace facing south. Every floor is individually decorated in an unconventional way. Choose between dreaming blue, soft relaxing green, romantic red or a thrilling leopard-look. Connecting and family rooms are available. All rooms have large windows, bath/shower, WC, Digital flat screen TV, radio, direct-dial-telephone, free Wi-Fi connection, minibar, ceiling-fan or air-condition.• E-bikes• Indoor heated swimming pool, with direct access to the garden. ... more less
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